“TROPICAL BLUE is actually KELLY GREEN. Tried to exchange for a correct color and have had NO response from customer service and have had the most difficulty with calling and talking to someone. Using chat was okay to help find an order number, but was completely unable to help with an exchange or return. Extremely dissatisfied with customer service.”
Dear Josh,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“We love the new sign. We designed it to go onto our custom Selfie wall that we built for 2 weddings that we will be having this year. It is the perfect size, and the installation was very easy. We love the remote control features. They even delivered it earlier than expected. Well packaged and protected. Everyone asked if it changed colors though, so maybe that would be a nice feature if it was offered. The kids are going to use it later in their bar, once they purchase a home. Highly recommend them.”
Hello Margaret,
Thank you so much for your positive reply, we promise that we will keep increasing our service level and will live up to our customers expectations. You all motivate our team to work continuously in improving our services.
Warm regards
Daniel
Hello Brittani, thank you for the positive review and for your valuable feedback, we will consider this immediately as it is a very nice suggestion that can help us.
Warm regards
Daniel
“The sign I received did not look like the proof that I approved. The words were not centered and spaced too far apart as well. I submitted a ticket but am still waiting for a response…”
Dear Adam,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Hello tyler,
Thank you so much for posting the review, we appreciate it and it means a lot for our team which works 24/7 to deliver the best product so that customer's love it. We promise to deliver you the best every time you place an order with us.
Regards
Neonchamp
“I purchased two signs with my daughters names on them as a birthday present and I think that they are perfect for them. I do appreciate that I received video of the finished product, for my final approval, before delivery. My complaints to whoever packed the product, because everything was well protected and arrived in a timely manner.”
Dear John,Thank you so much for giving NeonChamp a 5-star rating! We truly appreciate your support and are thrilled to hear that the signs you purchased as a birthday present for your daughters were perfect for them.
We're glad to know that our process of sending a video of the finished product for your final approval before delivery was helpful. It's important to us to ensure customer satisfaction at every step of the way.
We apologize for any confusion, but we're delighted to hear that the product was well protected during packaging and arrived in a timely manner.
Thank you once again for your kind words and for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
NeonChamp
Hello Tracy,
Thank you for the positive review, we are glad that your wife loved our product and the compliments mean a lot to us. We assure you that we will keep the same level of deliverance for our each customer as we believe in customer satisfaction.
Hello Adrian,
Thank you very much for this, it means a lot to us when a customer leaves a review for you as it motivates us to deliver even more perfection in our products.
warm regards
Daniel
Dear Cassidy, Thank you so much for your fantastic 5-star rating of NeonChamp! We sincerely appreciate your support and recommendation.
We're thrilled to hear that your order arrived faster than expected and that you are satisfied with the excellent quality of the sign. Providing outstanding service and top-notch products is our utmost priority, and we're glad that we could meet your expectations.
Thank you again for choosing NeonChamp. We truly appreciate your business and look forward to serving you again in the future.
Best regards,
NeonChamp
Hello Susan
Thank you very much for the positive feedback, it really means a lot coming from our customers and we are glad that you friend loved the design.
Warm regards
Neonchamp.
“I searched for months trying to find a neon light for the window of our brewery taproom. Neon Champ was 1/2 the price and awsome quality.
I would buy from them again.”
Hello Ayaka,
Thank you for sharing your experience with us, we strictly believe in delivering quality products as per the customer's choice. We understand that there is always a room for error and we always try to overcome it, we are glad that in the end our efforts made you love the product.
Regards
Neonchamp
Hello Peter,
Thank you so much for sharing your experience with us and we are glad that your concern was resolved, we always want our customers to love our product not just like it.
Regards,
Neonchamp
“NeonChamp makes really beautiful signs, and they have some of the best pricing. They also really care about the quality of what they make. When I reached out with some concerns, they were very responsive and ready to ensure that I received quality customer service and that their product met my needs.”
Hello Valerie,
Thank you so much for sharing your experience with us, it means a lot to us and this reviews motivate our team to deliver the best. We appreciate it, and we apologize for the delayed responses.
Regards
Neonchamp
“My custom light was shipped on time and came carefully packaged. The hardware arrived the next day. It’s exactly what I wanted for my salons brick wall. I get so many compliments on it. Would order from neon champ again!”
Hi,
Thank you very much for sharing your experience with us, we appreciate it and it means a lot for our team as they work 24/7 to deliver the best neon in market.
Regards
Neonchamp.
Hello Cynthia,
Thank you for your positive review, we are glad that you were able to give your husband a good surprise and he loved it.
Regards
Neonchamp
