Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,347 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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B Valladolid

Laura

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited all day, at 20:00 updates said I was the next stop, I waited outside. A white van appears on other side of the road, he was a delivery driver waited ten mins in his van and drove off. No one came into the building and then the update disappeared. No slot no failed delivery I do waste my time with companies like Yodel. Idid not know that laithwaites use Yodel I have never had a positive experience with you Take your order back and refund me. I will go back to Virgin their wines are not as good but their delivery service is honest and reliable I took the day off work for this. I am away for Christmas and needed some of these wines for presents. I have complained to Laithwaites and want a response from them I am disgusted”

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Posted 1 year ago

“The only helpful person was Maxine in the local depot , the chat is a waste of time, I was told they tried delivering three times which was a lie as I checked cctv on the times given and did not show, said they couldn't find the address after i gave it on numerous chats but we managed to have about 100 deliveries from other carriers on the supposed days, avoid absolutely shocking service.”

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Posted 1 year ago

“Absolutely useless delivery driver couldn't be bothered to knock and let me know the parcel has arrived, I am still waiting for a parcel the idiot supposedly delivered a few day ago, to the wrong address. It's a waste of time complaining to yodel as they obviously don't care about customer service.”

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Posted 1 year ago

“3 days still in depot. Webchat lots of time always give false information. Bunch of lier.”

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Posted 1 year ago

“Firstly what is the point of giving you the delivery change option , when it’s completely ignored and delivered on a completely different day you’ve NOT asked for, without any notification . Then because we weren’t in , was returned to sender . On trying to retrieve my parcel , yodel ignored my sender for two days !!. Taking the situation into my own hands, I tried ringing the help line which is useless!! Just cuts you off after stating it’s returned to sender. I tried the web chat , after being told it was returned to sender, then got cut off yet again . After another attempt contacting the web chat I was told it was the incorrect details even though they were the same details I gave the first and second time . Totally useless !!! My order has been resent by the sender using a different courier service . I will be reluctant to ever use yodel again !!!!!”

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Posted 1 year ago

“Delivered to wrong address even though my address is very easy to find. Now I'm spending time struggling to retrieve it from the house it was wrongly delivered to.”

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Posted 1 year ago

“Where to start? Parcel delivered to god know's where... And despite days of trying to find out what happened and still no parcel, and 3 days of broken promises from the live chat team, still no parcel and no idea of when it will come.. Do not trust a word their support team says - they just read from the script and hope you will give up and go away... £4.50 for a rubbish service from a rubbish company... I don't necessarily blame the drivers - they are probably paid peanuts and expected to deliver too many parcels in a single shift.. its a corporate culture issue.”

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Posted 1 year ago

“I know it’s Christmas but you’ve had my next day delivery which I paid £7 for ! For 2 weeks now! And I’ve waited patiently for it ! To be lied to! You have never attempted to even knock on my door! I live in a terrace street and it’s quiet no excuse! Just pure incompetence”

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Posted 1 year ago

“Will never, knowingly, order again from a company who use Yodel as their delivery agents. Two Christmas plants overdue for delivery, one was supposed to come last Friday, the other on Saturday. At the moment, according to the app info, the are still sitting in the depot! Have 'spoken' to the Chat Line twice but all you get is their scripted text that you will get a two-hour window for delivery, some hope! I also tried their Customer Service number in the hope that I could talk to a human being but all you get is a Chat Bot who gives you options and then when 'she' runs out of them, cuts you off! If nothing arrives today I'm cancelling my order!@”

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Posted 1 year ago

“Avoid at all cost. I cannot express my unhappiness with yodel. "customer service" don't listen to customers questions, they will click the button and send the automatic reply, with apologies we do understand... no they don't My parcel is in on the road for days now. I paid but I cannot get it. I don't know how can i get that delivered at all and when.”

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Posted 1 year ago

“Avoid like the plague ! They do nothing but lie”

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Posted 1 year ago

“Terrible experience Still haven’t received parcel that i absolutely regret ever purchasing. If i k ew that this is so inflexible, would never order. And hope i will never have change to user yetel ever… for those who work, this is impossible. Or if you decide to travel to another city to collect it. I am at work, i cant stay to wait the whole day for that.”

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Posted 1 year ago

“1 star for this company is to high, 3 times they trying to deliver my parcel and every time message....sorry we missed you. This is a joke, drivers should be never employed never!!!”

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Posted 1 year ago

“Delivery to wrong address. Customer service put phone down. No accountability. Avoid.”

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Posted 1 year ago

“Yodel decided to 'hold my parcel at the depot' and not tell me. They then claimed this was 'done at the customer's request. I did not request it at all, and they refused to tell me where the request came from and even ignored the questions. Customer service told me repeatedly, including from a manager, that my parcel would be with me today. I got back in touch when that didn't happen and they said it would actually be tomorrow. they refused to address the fact that i had proof the agent and manager lied to me. The agents AND MANAGEMENT seemed quite happy with lying to me openly and in writing, and I still have no parcel. This company is appalling and their customer service even more so.”

Yodel 1 star review on 15th December 2023

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Posted 1 year ago

“AVOID AT ALL COST. How are yodel allowed to operate. Really poor customer service. Parcels are at the drop off point. No.one bothers to come and pick them up. Then they lie and say we tried”

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Posted 1 year ago

“I honestly dont know why companies still use Yodel, I suppose its price. I am still waiting for 3/4 parcel deliveries 2 of them should of been here between 1-5 Dec the other supposedly was delivered on 11 Dec, I have CCTV covering the front and back of the house I went through the whole days recording and there was one delivery and that was the postman I was told by the sender that Yodel have photos that the driver had taken. I been told of this con before they use a step put the parcel on it and take a photo then take the parcel back, fortunately Amazon are giving me a full refund. And the yodel tracking site is rubbish its either down for maintenance or no updated tracking info.”

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Posted 1 year ago

“Terrible courier service I've waited 24 days no item keeps saying on tracking delivery drivers encountered a hiccup some hiccup more like a lost burp ill not buy anything off anyone using yodel”

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Posted 1 year ago

“MINUS 10 WOULD BE APT FOR THIS APPALLING DELIVERY COMPANY. DIABOLICAL SERVICE. I WAS GIVEN 2 CONSECUTIVE DAYS FOR WHEN MY PARCEL WOULD BE DELIVERED. 2 DAYS LATER - NO DELIVERY. IF YOU HAVE EVER TRIED TO CONTACT THESE COWBOYS GOOD LUCK. ONLY CONTACT I COULD GET WAS ON-LINE CHAT. TOTALLY USELESS ACHIEVED NOTHING EXCEPT HIGH BLOOD PRESSURE - MINE NOT THEIR'S. AS FOR GETTING A HUMANE TO SPEAK TO I'D HAVE MORE CHANCE OF WINNING THE LOTTERY. THE ROBOT ADVISED DRIVER COULD NOT FIND ME!!!!!! I LIVE IN A NORMAL LOCATION NOT ON THE MOON. NEVER HAD ANY DELIVERY PROBLEMS WITH ANY OTHER DELIVERY COMPANY. I HAD HEARD THIS COMPANY WAS MORE THAN APPALLING, BUT I DID NOT CHOOSE THEM MY SUPPLIER DID. I WILL BE CANCELLING MY ORDER AS NONE DELIVERY AND IT WAS A CHRISTMAS PRESENT. THE POOR SUPPLIER IS NOT AT FAULT AND WILL LOOSE MONEY THROUGH NO FAULT OF THEIR OWN. I HAVE CONTACTED THE SUPPLIER AND ADVISED OF THE SITUATION. YODEL CLOSE YOUR DOORS YOU MIGHT AS WELL AS YOU CANNOT OR ARE NOT INTERESTED ENOUGH IN CUSTOMER CARE. DO US ALL A FAVOUR”

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Posted 1 year ago

“I ordered my product on the 6th of December with the “next-day delivery” service. Without hearing anything from either the company or Yodel after the product was shipped, I contacted the company directly on the 7th. They told me that it was an issue with my address and they updated the address on Yodel on my behalf. Again, nothing happened until the 9th when I decided to start contacting Yodel directly. Since then, I have been contacting Yodel every day, even twice a day sometimes, to make sure they have all the information about my address and that delivery will happen the next day. Every person I spoke to was telling me that it would definitely happen tomorrow (probably just to shut my mouth) when in reality that never happened. I explicitly told them that the driver could call me if he/she was unable to find the property, and even sent a picture of the door - all that was in vain as the driver did not make a proper delivery attempt. Yesterday, I was told that they won’t deliver my parcel to my address and I now have to go to the depot myself to pick it up. As I had to wait another 24 hours to find out where I needed to go, it turned out that I had to commute for 2 hours on a Saturday to be able to pick it up. Now please someone tell me, how this is fair and how a “next day delivery” turned into a 1+ week of waiting plus spending more than 3 hours chatting to them, trying to sort this out and now another 2+ hours travelling to the depot? What a waste of time, avoid Yodel and its customer service at all costs! I don’t need compassion from their customer service, I need things to get sorted!!”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,347 reviews