Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,347 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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B Valladolid

Laura

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited in for my 8pm / 10pm late for work !! Heard nothing four days later went to depot in Middleton late for work again. It’s a poor show when you have to do the job of someone else”

Helpful Report

Posted 1 year ago

“I can’t give 0 stars as you won’t let me I have been nothing but stressed since the 1st dec waited in for a week to return item never showed up and when they did no return label so I wouldn’t let them have it so he took three pictures of my house like he was a mobster while I sat watching him on ring doorbell came back on the 11th without a label and when I said he wasn’t having it he went to the van and got a label but didn’t put it on the box appalling service and disgusting behaviour I would rather have no more parcels ever if yodel are involved.”

Helpful Report

Posted 1 year ago

“WORST COMPANY EVER! This company must close, they don`t know how to do their work and lie about attempting deliveries when not true. Having so many issues with them. AVOIDDD”

Helpful Report

Posted 1 year ago

“Crab courier. I always have issues with my deliveries. Now whenever I want to buy something, I always ask the seller which delivery service they use and if it is Yodel I just don’t buy from this seller.”

Helpful Report

Posted 1 year ago

“Firstly what can I start with as my current experience that’s ongoing with Yodel is already experienced by so many people leaving reviews. I understand we live in a world where we like to complain but my experience with these people has been unnecessarily over 17 days so far to deliver a next day delivery I’ve got to go to the depot today to get my parcel but looking at the reviews I’m not confident under no circumstance’s should anyone use this company as I shall ask a seller who is delivering my product if it’s Yodel I shall cancel the order they really are terrible”

Helpful Report

Posted 1 year ago

“Do not deliver with this company ever again. When you want to solve and talk to someone to help you, use the robot. He ignores you and hangs up your phone. I lost 2 packages because of this company. When I leave them a message, they tell me; sorry for the delay, we will send the package today. I'll tell you the truth dear people, for 2 weeks every day the same thing has been lying to me. It's possible that the Yodel delivers the packages, but the drivers steal the packages. There were 5 minutes left to receive the package at my address and I was following the tracking by phone, it was moving away more and more. I started following the Yodel van. At one point the van stopped near a forest between Burnley and Accrington and they started unloading packages from the van into the small car. Considering that I couldn't film because it was very dark in the forest. After a few minutes they left for Accrington and the traching signal had also disappeared.”

Helpful Report

Posted 1 year ago

“Delivery did NOT take place , Email message sent to say item was left in front porch. Item was never delivered .”

Helpful Report

Posted 1 year ago

“Dropped on front doorstep. Safe place was behind bin with further instructions to place in bin...it is winter, after all. Even nicknamed package as put inside bin......a major clue you would think. End result....package nowhere to be found. Strike up applause for Yodel cocking it up yet again. Useless, incompetent ( obviously illiterate) morons. A 5 year old could do better; and that's insulting 5 year olds dragging them down to Yodel's pathetic level”

Helpful Report

Posted 1 year ago

“This company does not even deserve 1 star. If I could give less than one I would do. In the past 4 weeks yodel have lost a really large heavy parcel which was already recorded as being on the van and out for delivery. Were they bothered? Not in the slightest. How they can loose such a large heavy item is beyond me. Perhaps when it went on to the van it went through a portal to another world and will reappear in the future on the other side of the world. Now they have gone one better. Parcel arrived at local (Alfreton) depot. Great! Sat there for a day or so then was recorded as at local depot LONDON!! It's destination was Sheffield. So it went from Preston to Alfreton and then London. Oh but now it's on its way back to sender as "unable to deliver". Maybe if you actually sent it to Sheffield it might stand a chance of being delivered. It makes me go cold when a seller puts "despatched with yodel" as a know it's gone for good. Terrible company.”

Yodel 1 star review on 9th December 2023

Helpful Report

Posted 1 year ago

“If you want to receive your parcel and get genuine information via customer service please don't chose this company! When I purchased their service the expected delivery time was 2-3 days, after purchasing went up 5 days. Contacted customer service, only gave me copy paste answers and I am traveling away, so don't chose them as Christmas present delivery service.”

Helpful Report

Posted 1 year ago

“The best courier logistics company in England, which lies. I ordered a product and did not receive anything. Then I ordered the same product again, because the first one disappeared and no one knows where. I took time off from work to stay at home to receive the package. I followed the tracking and there were about 4 minutes left for the package to reach me. But it wasn't like that, he kept moving away from me. At the moment I started to follow the car and see where it was going. He stopped at a place near the forest, between Burnley and Accrington and moved some packages from the van into the smaller car. I waited the next day, thinking it would come. But it wasn't like that, Trachingul was shown to me delivered to my home. Good people, please don't trust the Yodel company to deliver any packages. Better deliver with EVRY, DPD, ROIAL MALE or with another company. Drivers steal packages, be careful with which company you deliver. Feedback”

Helpful Report

Posted 1 year ago

“Virgin Media used Yodel to deliver a package to me. According to Yodel a signature was required and the package could not be left in a safe place as an option . As we had to go out I selected the option to have it delivered to a specified neighbour. When we got home the parcel was at our front door and the neighbour confirmed he had not been contacted. Trying to get a response from Yodel has proved impossible despite asking them to telephone me. In fact during an online chat Yodel ended the conversation whilst I was typing in details of my dissatisfaction. Strangely reviews on Trustpllot about this company are, on the whole, fairly positive. I have therefore posted my views on Trustpilot to try to redress the balance and shall complain to Virgin.”

Helpful Report

Posted 1 year ago

“Never knock on the door even on busy streets along main roads, constantly just placing parcels at the doorstep and racing back to the van without knocking or pressing the doorbell and waiting to actually hand over the parcel”

Helpful Report

Posted 1 year ago

“Twice in 2 days Yodel has delivered 2 very heavy parcels. Each was placed at my door, the bell rung, the driver raced to his van and drove off. The first, my neighbour had driven up at the same time and he carried it into my hallway, the second I have pulled in with huge difficulty. I am disabled and request that heavy parcels are put just inside my hallway and I can then access the contents. Is this Yodel's policy? Do you have any idea how upsetting this is? I guess you don't care. Even if I wasn't disabled I couldn't lift them. I have informed both companies that I will not be buying from them again. You will not be delivering to me again. I am a regular buyer with each company and spend a great deal of money with them. I will write to Mr Barclay about this. Who knows, he might even offer incentives for showing even a little caring behaviour. Not that he should have to.”

Helpful Report

Posted 1 year ago

“They lost TWO parcels one a VERY expensive laptop I had a very brief call on the phone with Jayden, who was quite rude and unhelpful. He told me he couldnt help and would nag up now, and then we disconnected.”

Helpful Report

Posted 1 year ago

“Terrible experience, waited in with the time slot given, no attempt to knock at my address, tracking updated as delivered, customer services gave me latitude and longitude of my neighbours address, said it had been delivered and could offer no more assistance. Tried all my neighbours, nobody has received anything.”

Helpful Report

Posted 1 year ago

“Used yodel 3 times, 2/3 times they have lost my parcel!!!”

Helpful Report

Posted 1 year ago

“Unable to recognise new UK post codes that every other delivery company is able to deliver to. Customer Service is hopeless and unable to resolve anything with the depot. Sent to wrong depot initially. Was told delivery had been attempted twice, when I had video evidence that it hadn’t. The photo the driver took to support this wasn’t even my property. Spoke to Customer Service every day for over a week and still not delivered. Provided What3Word location 4 times and still not delivered. Eventually gave up and asked retailer to cancel order, recall the parcel and refund. Now waiting in anticipation to see if Yodel can manage to get that bit right!”

Helpful Report

Posted 1 year ago

“I would encorage everyone who has had problems with yodel to report them to the trading standards agency (as I have done) they are a complete waste of time and effort, the list of ineptitude is too long to go into, will never deal with a company again who uses yodel”

Helpful Report

Posted 1 year ago

“I received an email saying that the parcel has been delivered to a collection point. I went to collect it only to be told it's not there. A very rude shop owner shouted at me and asked me to 'leave as others customers are waiting' I tried tracking the parcel so I contacted Yodel using the live chat option. Three different customer service advisers closed the chat without actually resolving the issue. ABSOLUTELY USELESS. NON EXISTING CUSTOMER SERVICE”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,347 reviews