Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to update delivery instructions as website didn't allow and driver just dumped parcel on front doorstep in full view of street and walked off. Seems to be the norm these days. Thankfully suppliers I purchase from now offer alternative courier options and Yodel won't be one of them...”

Helpful Report

Posted 2 years ago

“Yodel failed to deliver my parcel even though I had set a date. There were no updates as to why. The live chat function only told me what I already knew that my parcel was late and to wait till 9pm. I have no idea where my parcel is ,when it will be delivered and no communication from them.”

Helpful Report

Posted 2 years ago

“I ordered a vacuum cleaner from Argos. If they don't have it in store it has to come from the warehouse. Via Yodel. I waited in and was tracking the parcel all morning. It was all quiet in my flat so I could hear the intercom. I live in a tower block. The tracking said I was next. I waited then I got a message saying there had been no one in and a card had been left. Nothing but lies! I guess it was too much trouble to get in a lift up to the 10th floor. So the courier just didn't bother. I wasn't going to mess about. I rang Argos and pointed out that thanks to their delivery, or rather non delivery, service, I was cancelling the order, thereby losing them a customer and I would get it from somewhere else. I just don't trust Yodel and don't want to do business with any company that uses them.”

Helpful Report

Posted 2 years ago

“This is one of the worst experiences I've ever had with a delivery of any kind. No warning of delivery. No possibility to talk to anyone on the phone to reschedule - just some frankly completely useless people on their useless live chat. Just a massive joke really. Steer well clear unless you want to have several days of your life ruined”

Helpful Report

Posted 2 years ago

“Expecting a parcel from Debenhams I don’t have a tracking number as they said would email it when it’s out for delivery. Returned home this morning to find a card saying parcel by back door, no time no date and no parcel. Did live chat with Yodel who informed me they can’t help as after giving them the card number it’s the wrong name and address on parcel, the parcel they say they delivered but didn’t and it’s against data protection. Really don’t know why any business uses these jokers”

Helpful Report

Posted 2 years ago

“After ages the tracking says delivered. Impossible given the fact I have a concierge 24/7 and nothing arrived Bunch of conwboys”

Helpful Report

Posted 2 years ago

“Shows delivered on tracking but wasn’t and I was in All Day . Why do businesses use this courier ??? The reviews are shocking”

Helpful Report

Posted 2 years ago

“Do not use this company tracking I worse than useless and parcels get stuck in their system and become overdue with no knowledge of when they will be delivered”

Helpful Report

Posted 2 years ago

“If zero stars was an option I would. Should have delivered my parcel Wednesday, driver ran into a delay no further update on tracking. Spoke to them via Web chat Thursday and told they would deliver my parcel that day, it didn't arrive. Spoke to them Friday assured my parcel was at the local depot and would be delivered that day, parcel never arrived. Spoke to them Saturday, they have lost my parcel and to contact the sender. Asked to make a complaint and a manager to call. Told the call would be within the hour, I'm still waiting. Absolutely disgusting service that fobs you off and lies to you. Why any company still uses them to send parcels is beyond me. Avoid at all costs!!!!”

Helpful Report

Posted 2 years ago

“Parcel supposed to be delivered on Wednesday- nothîng. Yodel app stated ‘Out for Delivery’ on Thursday morning. Since then, no update and no parcel. I spoke with Customer Services on Friday morning - ´very sorry sir, it’s on the van for delivery today’. Result: nothing delivered and app still stating ´Out for Delivery’ with Thursday’s date. I spoke again with Customer Services on Saturday - ´sorry it’s been mislaid- please contact your seller’. Not only does this company lose parcels, it waits until you contact them to tell you. Poor service- avoid .”

Helpful Report

Posted 2 years ago

“I have given Yodel glowing reviews in the past but I have been waiting for a parcel delivery for 5 days now tracking has not been updated from day 1 sender is making lame excuses for them because I suspect they know more than they are letting on I'm afraid this company has gone to pot sellers beware use other parcel delivery companies if you don't want a bad reputation”

Helpful Report

Posted 2 years ago

“Chat busy -try again!! No option to choose for delivery or locate where parcel actually is”

Helpful Report

Posted 2 years ago

“Items get stuck miles away and all you get is empty promises about when they'll deliver. Waste of time.”

Helpful Report

Posted 2 years ago

“Is less than 1 star an option? Tracking didn't give updates, driver didn't respond to calls or text, driver didn't leave calling cards. Customer service were the opposite of helpful. Advised for 2 days I would get my package that day, and then told I would have to collect from my local depot, a 50 mile round trip. Hardly local! Please use ANY other delivery service, even carrier pigeon would be more efficient”

Helpful Report

Posted 2 years ago

“I was not at home when Yodel attempted to deliver my items. Yodel left a card which stated on it that they would deliver the next day. Needless to say they didn’t. The Amazon site shows that the items have been delivered while, at the same time, Yodel claim that the items are in their depot. I contacted Yodel on the third available delivery day and was told that I’d ‘probably’ get them that day - I didn’t. It’s now the fourth day and there’s still no sign. No surprise that they are rated ‘one star’ and that they have only a 2% recommendation rating. Very poor service.”

Helpful Report

Posted 2 years ago

“To best help future customers I suggest not using Yodel. Failed to deliver on 3 separate occasions and offered different and conflicting excuses. Some or all of which cannot be factually accurate, or to put it another way, are untrue. Apparently I can’t complain because they are complaining internally. As it’s internal they won’t tell me the outcome. Overall not worth the one star I’ve given them”

Helpful Report

Posted 2 years ago

“Unable to find my house. Only three houses at the postcode! Goods are persishable and i was actively monitoring the delivery. Therefore, when it reached my slot and the driver didnt appear i went straight on to contact Yodel. It took me 45 minutes to get through and nothing they can do now but will deliver tomorrow. I politely explained that the house is in the same spot tomorrow, so if they couldn't find it today, how are they going to find it tomorrow. Peobably just a coincidence it is a Friday, the sun is out - surely the driver doesn't just want to finish his round as quick as possible.”

Helpful Report

Posted 2 years ago

“Parcel was delivered to a wrong building a few days ago, even the picture the driver took was at a different location. Contacted them and they said the driver cant give out information and said they cant do anything but speak to the seller for now because driver said he delivered it to my address. Got my parcel 5 days later because the reception at the wrong building contacted me and said they have my parcel.”

Helpful Report

Posted 2 years ago

“They left a card....so far so good but getting in touch with them is impossible....on line chat is too busy to accept any chat and all of the options say 'unavailable' what is the point? They are at best woeful! If a supplier is using them to deliver then... Don't use the Supplier!”

Helpful Report

Posted 2 years ago

“Had 3 parcels not delivered by Yodel one was last year and 2 last week . Customer services have not bothered to reply to my last email . The parcels were not delivered to my door . Not even worth giving them 1 star”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews