Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,342 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

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“Yodel made me very unhappy and angry. My package was delivered at 08.46 this am. No card was left, the Jiffy bag contained the delivery note order summary, but the closing flap was 3/4 unstuck and the contents missing (a box of nutrient tablets). I spent hours trying to speak to someone, the driver was no help at all. I tried several different tel nos, but only got automated voices who avoided any relevant questions. Given E mail address was not recognised - so another dead end. ‘Customer Service’ is a joke - worst service ever. I would NEVER use again 👎👎”

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Posted 2 years ago

“Very poor tracking service. Customers service team ends the chat whilst you are attempting to reply to them. Currently 4 days late on a high priority item.”

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Posted 2 years ago

“Awful service twice my parcels delivered to someone else and I have had to go and look for it, unable to talk to anyone, on web chat was typing my answer when he said he hadn’t heard from me and cut me off, got another operator who was better. Driver had put parcel left in shed, I don’t have a shed but couldn’t get them to understand, just kept saying parcel left in shed, has been delivered to correct address as of Sat nav. I did suggest they read address on parcel and names on property and not rely on Sat nav. A Sat nav covers an area and a number of properties in that area. That’s why we have an address but I don’t think it will make any difference. Yodel are the worst for leaving parcels anywhere but the correct address don’t have problem with others.”

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Posted 2 years ago

“Saying delivered but not checking everything and every nabour like was told no delivery getting help is a joke and wished I had read some of the reviews like mine no delivery this firm needs investigating”

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Posted 2 years ago

“Very disappointed with this courier.. im supposed to have a 24hr delivery service. Their tracking page gave me a delivery date 21/07/22. I went to seek help via live chat around 5pm on the said delivery date and I was told to wait until 9pm. No delivery was made. I expected the delivery would be delivered the following day which is 22/07/22 and is now 24hrs delayed. To double my disappointment their tracking page now tells me no available date for delivery. I have contacted via telephone their customer service agent who is also very rude and not helpful at all! NEVER USE YODEL! DONT WASTE YOUR TIME AND MONEY! My Yodel Tracking- JJD0002247275147819”

Helpful Report

Posted 2 years ago

“Absolutely worst delivery company ever ... item posted on the 13th July.. didn't show any movement on tracking for approx 4 days, then moved one step and nothing again for another 3 days. I have now waited for a parcel from within the UK to my UK address for over 10 days yet bought a item from Malaysia which was shipped and delivered by DHL International within 4 days .. Yodel is an absolute joke”

Helpful Report

Posted 2 years ago

“Just a terrible courier service and can't understand why businesses use this service always late and when out fit is out for delivery still not guaranteed its going to arrive drivers must think your stupid as keeping saying they have missed my delivery due to know one being at home bit they haven't even tried to deliver”

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Posted 2 years ago

“I purchased an item online from Ignex on 17th. July, it was dispatched on the 18th. and I received confirmation from Yodel that it was scheduled for delivery on 19th. July . At the approx delivery time, I was informed by Yodel that the delivery van had broken down, I was then informed that delivery would be on 20th July. This did not happen, On Thurs. 21st. I made a live chat with some person in Mumbai who spun a load of excuses, nothing near the truth, as it turned out !! I contacted the seller of my item who made an investigation with Yodel, and I was informed that the delivery van, driver , and all the delivery items had disappeared !! Why can not Yodel be honest and truthful with their customers, and not spin a load of lies. I will never buy from a retailer who use this 3rd. Rate Company”

Helpful Report

Posted 2 years ago

“Terrible . Depots shut , can’t find address despite them already been to the house. Terrible customer service who won’t let you make formal complaint. Still no parcel 5 days later”

Helpful Report

Posted 2 years ago

“Worst experience ever. 😡My parcel just disappeared. Shows has been delivered to costumer but I haven’t got it..on phone call with costumers service told me that on gps showed that driver have been on my living area but I haven’t got anything 😡 and i have been at home all day..”

Helpful Report

Posted 2 years ago

“The webchat service is purely set up to provide a stalling barrier. It offers absolutely no help whatsoever, the call centre just work off a script designed to be as non-committal as possible. In my experience it offers the exact opposite of what it claims to be there for. You should be able to give minus stars as this service takes your time, provides no solutions and only adds frustration and is therefore worse than no service at all.”

Helpful Report

Posted 2 years ago

“Really bad service provider,I understand that people are stretched in the current environment but to have such decimating reviews all over the internet only Management or should I say Mis-Management can be blamed.Our delivery did not arrive even though the van wa 1/4 of a mile from our house then proceeded to leave the area the following then App tells me there is no tracking available.As a business you simply cannot use this company they will cost you money and ill feeling from your customers...avoid and may be they will rethink their procedures or demise”

Helpful Report

Posted 2 years ago

“Absolutely horrendous. Avoid at all costs. Delivery is 48 hours late with 2 "failed deliveries." Driver does not call if lost/confused, just gives up and leaves. After 3rd delivery, parcel reverts by no fault of your own. No calling card or other details to rearrange delivery or give instructions to obviously confused drivers. Stuck without parcel and no recourse as chat service does not help and there is no phone line to get through to a human (only automated bot). Driver needs "more information" but does not say what is confusing him - building has huge sign in front of it with name on prominent road in London. For some reason, they are unable to make a timely delivery to a very simple residential address. Avoid as you cannot get any help if something is urgent or delayed. They will inconvenience the client with delays and poor communication but not go the extra mile to provide good customer service, and deliver on time.”

Helpful Report

Posted 2 years ago

“Horrendous service. Nothing ever arrived!”

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Posted 2 years ago

“Yodel have been returning my parcel to me for over a month, now they say they have lost it !! It has been at there leamington depot for over a month and is still there but now they have decided its been lost . Never use yodel again”

Helpful Report

Posted 2 years ago

“Outrageously bad, sent my very important parcel that I paid extra for to be delivered to the otherside of the country 300miles away. And then mocked me when I contacted them to complain.”

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Posted 2 years ago

“Sent a parcel to my disabled mother as needed it to help her over this heatwave. Supposed to be delivered yesterday ( sat ) 16/7/22. I kept going to there web site to keep tract of the parcel. Got to 2 deliveries away. Next thing it's saying "sorry we missed you we've left you a calling card " got straight on the phone to my mother 2ho then had to struggle to both back and front doors to look for a calling card NO FLIPPING CARD LEFT. She said back door was wide open because of the heat. So what the heck did the delivery driver think, surely he must have thought that there was someone in as the doors are open, not only that you have to walk past her front window and you couldn't miss her sat there. Wouldn't put it pass the driver to of missed the drop then said nobody was in. Bloody useless company.”

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Posted 2 years ago

“Iv had to stop in all day for a delivery and the website won’t let me have it delivered to a neighbour”

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Posted 2 years ago

“Promised a 2 day delivery but haven't delivered yet (day 4) and are now saying that I'll likely get it by Monday (day 6) but it may be Wednesday. How are these people still in business they are useless!”

Helpful Report

Posted 2 years ago

“I was upstairs and watched as the delivery driver got into the back of the van and proceeded to throw packages around in the back of the van A box suddenly came flying out on to the driveway he jumped out picked the box up and threw the parcel over my neighbours fence .”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,342 reviews