Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,342 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give no stars if the option was there. Awful company. Stated that my parcel was left In ‘my safe place’ which I didn’t know I had. Then I was advised my parcel was left in the front porch which is kept locked at all times so this is impossible and then I was advised that a card had been left advising where my parcel was left - guess what - no card!!!!!!! No parcel delivered and now I’m £80 down for the item that I did not receive. Absolute joke”

Helpful Report

Posted 2 years ago

“This is an absolutely rubbish delivery company. Lost one of my parcels, and didn’t deliver a subsequent parcel to my address after two attempts, my parcel is still NOT delivered. Don’t waste your time to call or email them because they don't actually help you. The service is trash. Do Not Use this company.”

Helpful Report

Posted 2 years ago

“USELESS, complete liars, do not even knock on the door. 3 deliveries in a row the have failed to knock or ring the door bell”

Helpful Report

Posted 2 years ago

“Honestly the worst delivery company i have dealt with and DPD threw my parcel which says a lot about yodel and the fact that if i order anything and get them, im sure to expect it a week later than i expect.”

Helpful Report

Posted 2 years ago

“Absolute rubbish. Always use someone else. They're inefficient, they damage parcels. They overcharge. The drivers are rude and lazy and don't bother to make an effort to deliver parcels properly. A true disgraceful organisation. The sooner it ceases to exist the better. Impossible to speak to anyone other than a recording which shows they have no thought for their customers and don't actually care beyond taking our money for the privilege of ruining our day by showing up when they please and not even bothering if they don't feel like it. Pathetic organisation, use someone else, I'd give 0 stars if I could.”

Helpful Report

Posted 2 years ago

“Brilliant drivers, very helpful and kind, excellent service.”

Helpful Report

Posted 2 years ago

“Shocking company. Rated as probably the worst couriers I the country. I've had ongoing problems with the same driver. He ignores the leave in safe place and kicks my door demanding I open the door. He is a disgusting little cresting who is going to get smashed up on someone's door step. I hope someone kicks him down the stairs. This company are the worst and need shutting down. The customer service is nonexistent so don't bother trying to contact them. They have a premium phone number so they can Rob you.”

Helpful Report

Posted 2 years ago

“I had hellofresh delivered today and they left it in the boiling hot sun most of the day! Laziest company by far. They isn't the first time either last week the guy dumped it by the first door and left before I even had chance to get to the door! It specifies to leave with neighbour as there is no safe place”

Helpful Report

Posted 2 years ago

“Order still not been delivered. Three delivery dates now. Being fobbed off on the Webchat. They said it had been sent back to the seller. Then they said it was out for delivery. Then it had been returned to the depot as I had moved. Terrible service resulting in my now cancelling my order with the seller. Avoid this company at all costs!”

Helpful Report

Posted 2 years ago

“Waited in all day yesterday as tracking said delivery on that day ! Nothing, no e mail txt or update on tracking. Day 2 went on chat and was told it would be today, tracking still says at depot which it reverted back to at 4.15am this morning ! Now 3pm nothing and tracking not changed, been in 2 days now waiting for my item which was next day delivery ! Absolutely disgraceful service !”

Helpful Report

Posted 2 years ago

“Three different stories about parcel delivery on Tuesday 28th June. Now when I try to contact them on Friday 1st July they are closed for the holiday. Not sure which holiday. Not good service at all.”

Helpful Report

Posted 2 years ago

“Awful service. Waited in all day yesterday, waited all day today. Site says, out for delivery with Malcolm, please contact him for a time by text. I did, no reply ! Now 7.20pm, still nothing !”

Helpful Report

Posted 2 years ago

“I had a Yodel note shoved into the letter box. I was home and there was no knock or bell rung! The note just had an arrow on the column - left your parcel with your neighbour. This delivery may not be mine as nothing else was written on the note and I had not ordered anything or expecting anything, so.... What rubbish service was that!!”

Helpful Report

Posted 2 years ago

“Take far to long with deliveries, this is the second parcel, which is being Sent to me from a customer which is over a week ago, Just wish they could be as fast as Evri.”

Helpful Report

Posted 2 years ago

“Ordered from a company for next day delivery and on the same day notified it was dispatched that same day. However the courier is Yodel. 5 days later tracking states on Yodel website ‘We are expecting your parcel from sender. We will provide updates here once we receive it. This has been the same message for the last 4 days. Yodel not answering the chat or telephone. On website it’s states Cyber incident caused disruption. But how long does it take to sort out a problem? I think there is more to it than the half truth they are stating. When I get my parcel who knows, probably arrive eventually but the website will still state that they are waiting for the parcel from the sender.”

Helpful Report

Posted 2 years ago

“Still waiting for a delivery, no contact, hard to get info, was told 3 different delivery dates when on tracking info. Normal companies give you a text with a time slot. Ordered something from Currys, on their helpline informs you to get in touch with the currier, would do if i could get in touch via website or phone. Absolutely rubbish! Selby North Yorkshire”

Helpful Report

Posted 2 years ago

“Today is the 5th day. I checked the track again and was told that it would arrive today but with a slight delay. It's not a problem, I'll wait, it's 12 o'clock at night and nobody called me, they didn't send us an email, they didn't text me. Do you really make fun of customers? Delivery paid on 19.05.2020 with the option Next Day Delivery ... I hope to be able to receive the package and then I promise that I will avoid this company. Even after the 5th day to lie to me? Are you really kidding? It bothers me that no one told me anything, I check the track on the first day it tells me that it will be delivered, the next day the day is known when it will be delivered, I wait, the 5th day that it will be delivered until the evening but with a little delay, so that at 12 at night nothing is delivered ..... Disgusted ... Does a lawyer read my review, really can't take any legal action?”

Helpful Report

Posted 2 years ago

“Appalling, awful service I bought a £30 item on eBay and paid by PayPal. Delivery was supposed to be 21 June and Yodel tracking showed that it had been delivered at 11.59am although no card had been left to say where. No package anywhere at my house, or garden or in the shed. The seller asked me to check with neighbours, look in my dustbins etc but no joy. EBay couldn’t help at all as they said tracking showed the package had been delivered. Same with PayPal. I tried phoning Yodel using a phone number eBay gave me because yodel quite clearly don’t want people to phone them. No answer at all anyway. I tried webchat for two days but “no advisor available”. Today, 24 June, the package was dumped at my front door, damaged, with no effort to put it around the back of the house or in the shed. Then the yodel tracking was amended to say it was delivered today. This company is a total disaster, based on my experience. UNCONTACTABLE and quite clearly couldn’t care less or enough to have people answering a phone, answering webchat or handling a parcel with respect and delivering it properly. I will never purchase from any seller of any item if they used yodel for delivery. I will always buy somewhere else. A total shower who deserve every bit of the bad publicity they get”

Helpful Report

Posted 2 years ago

“Parcel saying delivered on the 21st but nothing. No card through the door checked with neighbours and nothing. Can't talk to them online can't phone them. How is anyone supposed to get help. Cant even get help off the seller as its marked down as delivered.”

Helpful Report

Posted 2 years ago

“We ordered ate item and it should have arrived last Friday then on Saturday called yodel to be told it was at the wrong depot and we would receive it on Monday 20t/6/ 2022 as of the Thursday 24th we got on to tracking to see it was out for delivery so stayed in all day for no parcel and the tracking app to say I was not in and a card had been put in the door.i don't think so so one week on and no parcel.i will not be ordering of anyone that sends parcels with yodel again.”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,342 reviews