Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow! I have to download your stupid app, just to be able to have my package actually left on my doorstep, instead of having to sit by the door half a week for your delivery person, because you don't know how to deliver packages on the date you're supposed to? Very cool [cough] Go eat a bag of turds (that are delivered late)”

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Posted 2 years ago

“My parcel was dispatched on the 11th May.... Still waiting !”

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Posted 2 years ago

“Yet again let down by Yodel. They sent my parcel to the wrong Depot!!! Will never buy from anyone using Yodel delivery again”

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Posted 2 years ago

“I have found yodel very reliable , I have a lot of delivery’s and had no problems A⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“They lie. Yodel just lie. When there is a problem delivering your package they use all the excuses. 'Sorry we missed you' when I'm sat at home waiting, or 'oh no, the van broke down', I've got a parcel that has been out for delivery now for 4 days. The customer services team are helpful, but just say the same thing every day. I know this parcel (of now dead plants) isn't coming, they know it's not coming. We all know it's not coming ....”

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Posted 2 years ago

“One of the very worst Companies I have had the displeasure to deal with. AVOID, AVOID, AVOID! There are other courier companies who behave with far more professionalism and competence”

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Posted 2 years ago

“Everything went wrong. I don't know why sellers keep using this courier. 9 times out of 10 you will NOT get your parcel with them. Customer service are useless too”

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Posted 2 years ago

“If I could I would not give this company a star as they are rubbish. I have been waiting 15days for my parcel to arrive contacted there Webb chat every day to be fobbed off.when I complained to Yodel the item was a Birthday present for my daughter I had to buy another. Yodel decided to send my parcel back today 12th of May return to sender but they couldn't deliver it to me. Know I will have to wait again until it is returned if so to get my money back for the item then wait again till it goes back to my bank if you ever think of using Yodel for sending your items think twice had been very stressful about this all they are such a rubbish company I have never seen a review to say they are not Rubbish There Customer services are all complete Lies!!!!!”

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Posted 2 years ago

“The worst delivery company in the uk to the greatest degree! I placed an order of a gaming table as a gift from Xrocker website. They use yodel as their delivery partner! This was on the 4th of May, it is now the 12th and i still haven't received my parcel. I have spoken to one of their agent through yodel's wesite chat and according to them, they cant find the item or the item was lost. The problem is, they haven't got a proper number you can call or actual people to talk to. Its either you talk to them through a chat based in India or you call the answering machine.”

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Posted 2 years ago

“I was in all day. I have a door bell. No one came to my door. Heavy box dumped at no 6 whilst I live at 7 and box marked 7. Why? Cannot be bothered clearly. Yodel AlwaYS a problem.”

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Posted 2 years ago

“Yodel are the worst delivery company I have ever had the misfortune of dealing with. I waited over 2 weeks for a parcel that never arrived. The app is rubbish, updates just kept saying the driver had experienced a short delay and to check back for updates. The live chat is pathetic, it's just embarrassing and you can't speak to anyone which is so frustrating. I contacted the company where I'd ordered from and apparently Yodel lost my parcel and I was promised a new order would be delivered ASAP. I'm still waiting with the same updates as before. Ended up opting to collect from my local store which defeats the whole object of ordering something for delivery. Yodel are definitely a delivery company right? I haven't ever received a parcel from them. I would be overjoyed if they could do us all a favour and just cease trading!”

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Posted 2 years ago

“Yodel tried to deliver on Wednesday but we were out and the driver put a blank "Sorry you were out " card through the door. Managed to track the parcel and input two delivery preferences if we were out - leave with a neighbour or leave in secure location inside back gate. Recieved an email at 11.30 on Thursday - "we tried to deliver you parcel but you were out, update youer delivery preferences" Went on to my account and the delivery preferences were there. Driver obviously just inored them. Parcel was needed by 5.00pm today..........”

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Posted 2 years ago

“Worst delivery company ever failed delivery two days in a row after i had specifically stayed in, when ni asked for tracking he had been over a mile away both days, customer services is a computer in India which can offer you nothing.”

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Posted 2 years ago

“Yodel have stolen my trainers!!lost at the warehouse apparently!”

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Posted 2 years ago

“Appalling service. Employ inept driver who cannot find addresses. Change deliver to collect from depot then when told it was error and to change it back gif an e mail saying as h had changed delivery address then it would be a further three days to deliver. Supposed to get parcel on Friday last week now Thursday this week always assuming driver can find address. Customer services is automated so no humans and live chat us a joke. Five different agents and disconnected four times. Waste of space. Virgin media take note”

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Posted 2 years ago

“Parcel due to be delivered Friday. Checked tracking gif e mail with time slot. No show. Later that night got e mail saying delayed because driver could not find address. Live in semi on main road in major city. Didn’t turn up Saturday either. Coronation weekend. No show o Tuesday morning. On to live chat. Four different advisors disconnected me. Fifth said I had changed delivery address so would be a further three days before delivery. No I bloddy well did not. Same address as your inept driver could not find in the Friday. No update on tracking since Saturday which said our for delivery. One chat agent even tried to tell me I had arranged to collect from depot. 40 mile round trip. I don’t think so. Appalling service. Automated phone line or chat only. Can’t speak to a human. Never ever use them if you can. Avoid st all costs. Virgin media take note”

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Posted 2 years ago

“The worst delivery company I’ve ever had to misfortune to deal with. Was told that the parcel was on route 2 days in a row. They never attempted to deliver on the first day. I contacted them and told them to leave it safe on the 2nd day. They failed the delivery and left a card on the 2nd day. Said they would attempt a 3rd time so I then waited in all day only to be told they had attempted at 9.30am in the morning but I wasn’t in. I was in the front garden no way I missed them and no card left obviously. They used the same picture from the day before as “proof” they had attempted delivery. Contacted customer service to be told 3 times was all they would attempt and would take to a depot. Then got “accidentally” cut off when I complained. The next advisor I spoke to said they’d try delivering again?? So contradicted the other advisor but I wouldn’t be in as I work so no point. I’m now waiting on Yodel to update the tracking with an address for collection. I’m not holding my breath!!”

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Posted 2 years ago

“Driver has turned off tracking. Location shows him as on a school playing field for the last 3-4 hours (impossible location), and all other tracking is unavailable (all options unavailable). Webchat equally awful, 'assistants' take absolutely ages to even respond (5 real time minutes per response), and then only use the same tracking information I have. But in the same manner as if I'd won the lottery. I'll stop using the company that uses them. I may just be one person, but... 😉”

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Posted 2 years ago

“Stole my £500 parcel, had evidence the courier wasnt even close to my address, delivery photo was just a black photo. Done a fake investigation that was supposed to take up to 7 days but ended up not even being 24 hours, Bunch of Frauds”

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Posted 2 years ago

“Yodel are the couriers employed by Majestic. Yesterday, again, they failed to deliver. This has happened before. It is likely that they misdelivered to a village four miles away. Their drivers are incapable of recognising that they are in the wrong village. Past attempts to get them to correct their errors have been fruitless. AVOID YODEL AT ALL COSTS.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews