Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,343 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered ate item and it should have arrived last Friday then on Saturday called yodel to be told it was at the wrong depot and we would receive it on Monday 20t/6/ 2022 as of the Thursday 24th we got on to tracking to see it was out for delivery so stayed in all day for no parcel and the tracking app to say I was not in and a card had been put in the door.i don't think so so one week on and no parcel.i will not be ordering of anyone that sends parcels with yodel again.”

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Posted 2 years ago

“Worst delivery company in the UK, falsely claimed my item had been delivered when it had not and refused to give compensation ABSOLUTE CROOKS!!! DO NOT USE”

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Posted 3 years ago

“Suppose to have had a very delivery Monday yodal said they deliverd item I live in shelterd housing which is gated only access is by push button pad on outside wall got a message today saying item deliverd it wasn't I'd have to open gate from inside my flat to let anyone in do not use this bunch of cowboys”

Helpful Report

Posted 3 years ago

“courier rang our bell said I would do the door so she could bring parcel up like our usual courier does (we live in block of flats ) she put the parcel down stairs by communal door which any one could of taken then had email to say was left in a safe place which it definitely wasn’t not good service”

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Posted 3 years ago

“I was tracking a delivery Saturday night and the system said it was round the corner and 1 delivery before me. Then it said Delivered Left in Porch. I have no porch and there was no delivery. I am now caught in a Customer Service black hole between Yodel (useless on every level) and In The Style who say they have to wait for feedback from Yodel. Catch 22 anyone? I actively avoid buying from retailers who use Yodel.”

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Posted 3 years ago

“Parcel ‘in transit’ but untraceable. Had paid for next day delivery due to impending holiday, now having to rush out and buy on high street. What a shambles, they deserve to go bust.”

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Posted 3 years ago

“The worst delivery courier in the UK!”

Helpful Report

Posted 3 years ago

“In the space of 3 weeks I've had 4 parcels not delivered - 2 already declared lost - the rest STILL in transit two weeks later. Totally given up with Yodel and the website has been down twice in 3 days 🤦 sort it out Yodel - off back to Evri - you've cost me a fortune!!!”

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Posted 3 years ago

“Do not use this company. They are meant to deliver to Door 114, they left parcel with neighbour: Door 42!!!! Absolute Joke”

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Posted 3 years ago

“Simply the worst. Nothing ever arrives! How they are still in business is beyond me. Now DPD that is a great service. If only Yodel could learn.”

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Posted 3 years ago

“Can't use app, Web page or customer services. What an absolutely useless company. I'm told to check by company from whom i ordered goods but how. I'll never use thiscompany again orbuy from company who use yodel. Don't know when or if goods will be delivered”

Helpful Report

Posted 3 years ago

“Can't track parcel and I see a lot of other people are having the same problem this needs sorting out or close down the app”

Helpful Report

Posted 3 years ago

“Delivery was due saterday no customerservice no tracking they are a complete joke”

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Posted 3 years ago

“We were expecting a delivery and have been trying to get in touch with them for 3 day and no response as been doing routine maintenance for 3 day yodel are rubbish I should have learnt my lesson as this is not the first time being messed around by yodel but will be the last.”

Helpful Report

Posted 3 years ago

“worst company ever useless customer service drivers are clowns,uneducated utter nonsense never deliver parcle actually stealing them ,system is always down,chat is always down, phones are always down,tracking system is always down govt should look in this matter”

Helpful Report

Posted 3 years ago

“Avoid them like the plague. No tracking, no telephone support, no Web chat, no way to find out what's going on when they don't fulfil your delivery. Unthinkable for a modern courier business.”

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Posted 3 years ago

“Supposed to deliver 4 days ago website is down and no one available to talk to this is hardly the way to run an international business ordered perishable goods so hopefully they will get up and walk here on their own delivery doesn't exist in this business they just get paid for receiving an item with no intention of delivering”

Helpful Report

Posted 3 years ago

“Paid for next day delivery on Friday and it was out for delivery on Saturday then nothing, no updates and can't check because the system is conveniently down when a lot of people's parcels have gone missing. Ordered a pair of doc martens so wasn't something cheap either”

Helpful Report

Posted 3 years ago

“Flowers sent to me after a bereavement were stuffed in a hedge & completely ruined by the time I found them as NO card had been put through my door. The most upsetting thing was that I hadn’t thanked the senders for their kindness as it was 16 days before the flowers were found. Yodel’s service is appalling; I would not order anything if it had to be delivered by them.”

Helpful Report

Posted 3 years ago

“Absolutely aweful from minute one, I run a small sideline and this is the first time I have received (or should I say not received) supplies via yodel. The relationship with my supplier is now low because of them. Stuff was meant to be delivered Friday and customer service says “it’s out for delivery!” What a load of rubbish !! that was Friday , i am 8 miles from the hub and offered to pick up but no one home , is anyone home at yodel, is anyone interested , if you have shares in this misfit then sell now … it is so bad bad bad !! No customer service !! Their response to our problems is to shut down the website … there is no issue they just do t want you to know how bad it really is !!!”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,343 reviews