Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,788 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

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“Said they delivered, but did not. Web chat confirmed that delivery destination was different to my address based on GPS, so they’d have to interview the driver. Driver said he delivered to my hallway (he didn’t) and after this they refused to believe I didn’t have my parcel. Photo used by driver is not of my house, I don’t know whose house it is. Driver never left a note saying which house/ neighbour it was with. Still don’t have it. Yodel useless to the point of rude on webchat with their refusal to answer questions and just keep parroting misinformation back.”

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Posted 2 years ago

“Ordered off Aldi who use Yodel - they claimed it was delivered using a random photo of a door step after being 5 days late. Still not received my items.”

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Posted 2 years ago

“Lie after lie, telling me via web chat that my package will be delivered by 9pm over two nights. Expected 7th, came 9th. App told me it was out for delivery, no such thing. Even guy delivering said it was a sham.”

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Posted 2 years ago

“Absolute headache of a company. Rather than notify me they cannot deliver my parcel they just kept trying and sent it back to the sender.”

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Posted 2 years ago

“I have waited two days from 0700-2100 parcel not collect two weeks ago. Had Manual requests from Argos six times to collect still nothing. Their own head office can’t get the local office to reply to them. What chance do I have. Waiting for token fire to be collected before Argos refund. It is snowing what should I do freeze to death because Yodel are useless?”

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Posted 2 years ago

“Would not use them ever again, if i ordered from a store who used them i would use a different store. These clowns sent me an email saying my package was delivered. Sent me a photo of yhe delivery which was not my house. But hey after an investigation the driver confirmed he was at my house and the satalite tracking said he was there at my home. Upon checking the picture i managed to track the address that had my parcel, woman was nice enough to return it, the driver had delivered her package and mine even though mine was a completely different address to the woman, but Yodel tells me the delivery at my home was confirmed 🙄 highly reccomend you do not use them.”

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Posted 2 years ago

“Worst courier company who should be shut down as they’re very dishonest. Lousy customer service and chat centre who are just robots who parrot the same lies. Not received my delivery for 4 days and no one seems to know or help. Shame on those big companies who use Yodel for their deliveries. Really shows what value and rank they put on their customers.”

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Posted 2 years ago

“So Yodel states item delivered! I haven’t received it ! Called yodel they gave me 3 different versions of what’s happened’ ‘ driver couldn’t find parcel & address’ ‘ delivered in a safe place’ But can’t give me proof where ‘ no pictures’ ‘ item is lost so need to contact seller ‘ Absolutely Useless”

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Posted 2 years ago

“2.3.23- Yodel app said delivery was due Saturday, happy customer because I’d be in. 3.3.23- I go to work, come home, check my Yodel app which claims the parcel was refused at my address earlier in the day. Strange as I was not at home to refuse this delivery. I used the live web chat at 7.30pm to query this to be told that because the parcel was refused at the address that it had been marked as return to seller and that no second delivery attempt could be made. The live web chat disconnected at 7.50pm and I could not re-enter the chat. The live chat option shuts off at 8pm. I could not speak to anyone else; I go to bed hoping to speak to someone tomorrow to clear this up. I did take the advisor’s advice and messaged the seller about the issue before going to sleep. 4.3.23- I set an alarm to be awake to speak to another person on the live web chat, as soon as it is functioning again at 8am, to be told that the parcel would hopefully be delivered today and the person the previous night has marked it to not be returned to the seller. The app and website are also saying “due today”. Happy customer again. Waited several hours, no change to tracking information on app or website, tried customer service line several times (automated, no actual person to speak to), however all keep saying it’s due today. Still happy. Around 11:30am I enter a third live web chat to be told that despite the attempts of the first live chat person the night before, that the parcel was marked as return to seller after the failed delivery by the depot team and that nothing could have been done to change it. So despite the app, second live chat advisor, website and automated “customer service” number telling me for nearly 4 hours that my parcel was due today, I now learn they where all lying because nothing could be done to stop the return to seller because I refused the parcel. The Satnav recordings prove the delivery team where at the right place and marked it as return because I refused it. I WAS NOT AT HOME TO REFUSE THE PARCEL!!! I don’t know whose door they knocked on, I don’t know who refused the parcel but it was not my door or me. I was at work happily looking forward to my parcel delivery which I was expecting the following day. Now the app, website and supposed customer service number are saying the parcel is heading back to the seller, who I have updated about the situation. An utter disgrace of a company.”

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Posted 2 years ago

“Not arrived, poor poor customer service on the chat and the chat assist is terrible. Big companies still using them, WHY!!”

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Posted 2 years ago

“Absolutely appalling customer service, the worst I have ever received, i was supposed to receive my parcel i paid extra to have delivered next day on wednesday 1st March! I am yet to receive, they say that the delivery driver has attempted to deliver both Wednesday and Thursday and left a calling card as I wasn’t in!! I am currently housebound with a severe injury (which is why I ordered the item as part of my recovery!!) and nobody has knocked on my door or left a calling card! I have spoken several times to the webchat which is appalling and have also spoken to a manager who was less than helpful. I will not be using them again and advise everyone not too”

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Posted 2 years ago

“It's a scam, they did not deliver my parcel. Then did not give me a non-delivery note so i could not get a refund. Called 7 times over a month and the "manager" was always out.”

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Posted 2 years ago

“the wrote to me driver left parcel behind the bin, i was at home all day , never find parcel ,didn't sent photo where is the parcel, horrible service”

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Posted 2 years ago

“Unreliable. Left me waiting from morning till 9pm on the latest expected date, did not arrive. I contact yodel on live chat to bring this up and today, the day after latest expected date. I did not receive a predicted time. I’ll probably have to wait till 9pm again.”

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Posted 2 years ago

“I ordered couple of my parcels from Vinted via Yodel store to store collection - first parcel arrived but I couldn't collect it, I was in the system but package disappeared and was sent back to sender. Other two deliveries are taking ages to collect. I'll never pick this carrier again, the worst experience ever.., when it comes to customer service as well- they didn't take any action and told me to go back to sender. Very irresponsible, avoid by any means!”

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Posted 2 years ago

“Misdelivered to the wrong flat. Photo of letterbox my item was allegedly delivered to has a blue & red carpet outside - I have no carpet outside mine. Their photo also does not show the door number (kind of a key constituent of determining a delivery address) of the address they have delivered to. Every flat in this block has their number in black on the white door. Impossible to get wrong. I contacted YODEL. Their solution? For me to go to all 39 flats here to see if anyone has my parcel. Needless to say, I'm not doing that. They seem to think I should wait 24 hours until they carry out their investigation. That's not happening either. Do not deal with this company and do not deal with any company that uses them to courier their product. They are - and always have been - abysmal with absolutely zero concern for their customers. Either end of the chain.”

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Posted 2 years ago

“Absolutely disgusting customer service and 0 reliability”

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Posted 2 years ago

“Just had my parcel delivered in an safe location (UNDER A VAN AT 18.40 FRIDAY IN AN INDUSTRIAL ESTATE) . This is the third time wen left outside. Luckily I've recover the previous 2 but not this time. Yodel don't care because was delivered. I can provide evidence that have not been delivered but they don't seem to be bothered. Just avoid this delivery company that is using doggy delivery drivers.”

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Posted 2 years ago

“Awful service. No option to speak to a person, driver can’t find use Google maps and online chat is just pre selected responses with no solutions. Avoid at all costs. Genuinely unsure why they’re legally allowed to operate like this.”

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Posted 2 years ago

“After repeated complaints about their deliveries we left an instruction that appeared on the label of the next box: PLEASE RING OUR DOORBELL. Needless to say, they ignored it. They also did NOT leave the box in a safe place. Stupidity? Sabotage? Who can tell?”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,788 reviews