Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,916 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery late and continually being told it’s a ‘short delay’ but no futher information - has been saying this for over 24 hours. Can’t keep staying in for delivery. Really not impressed by lack of communication”

Helpful Report

Posted 2 years ago

“Absolutely AWFUL company. I have had several missing parcels (that are clearly stolen by staff during transportation with them), I've been lied to by the 'help team' on their live chats, and I have experienced drivers lie about attempting to deliver.”

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Posted 2 years ago

“Disgusting company who lied . Still no delivery that I paid extra four . Told me they attempted delivery till I told them them we had cctv! Then they backtracked and promised delivery today ! No deliveries and spent a total of 2+ hours on web chat . I had an order to finish and I have let my customer down because of them !!!”

Helpful Report

Posted 2 years ago

“By far the worst company I have ever encountered. After the driver declared that the parcel had been delivered to my front porch (even though I was at home, and no attempt to ring the bell was ever made), I went outside to find absolutely nothing. Had to get in contact with customer service who then replied he never even delivered, because he "couldn't find the address". A company that lies to its customers is not trustworthy,”

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Posted 2 years ago

“Been to three separate drop off stores today to "print label in store" all three couldn't take my parcel because they'd run ot of labels for their printer. Being a delivery company I'd expect you to deliver sufficient stocks of labels to your agents. I think that only on one occasion have I dropped parcels off at the first attempt it's normally 2nd or third attempt. Today was a complete fail.”

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Posted 2 years ago

“A company of thieves. Their Llandudno depot stole an iPhone I bought from ebay. Disgusting company.”

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Posted 2 years ago

“Always I’ve got problem with Yodel, worst shipping company”

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Posted 2 years ago

“WORST COURIER COMPANY EVER! DON’T USE! Three attempts to deliver a parcel, the three of them at the same time. I called them 4 times to explain to them that I am at work at that time and that I need the parcel to be delivered at a different time. They answered saying that isn’t possible. They also said it isn’t possible to change it to my work address. NO SOLUTIONS! Never use this courier!”

Helpful Report

Posted 2 years ago

“Shockingly poor with each Beerwulf delivery - they are either late, dont turn up at all, or delivery the order on multiple days. Its been bad for a good time, plenty of time to address by now”

Helpful Report

Posted 2 years ago

“Parcel was due to come between 23rd-24th May from eBay, 24th May comes and now it’s coming on Saturday the 27th. Used the web chat because I’m not home on the Saturday and after 20 mins of the customer service person stalling with a reply every 5 minutes that could easily be put all into one message, only just to regurgitate what I told them at the start. Horrible company, never using them again. Also had a parcel “out for delivery” for over 24 hours, loaded onto a van in the early hours only an hour from my house and took over a day to deliver. Service so bad it borders on scamming behaviour.”

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Posted 2 years ago

“Rubbish company. Trust NO definitely not.”

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Posted 2 years ago

“Given a two hour window for delivery, nearly 2 hours later still. No phone call to say will be late. Contacted the office but only automared line. VERY UNHELPFUL AND FRUSTRATING!!”

Helpful Report

Posted 2 years ago

“Awful company which is run by cowboys! First time using Yodel and I am afraid it will be the last. Posted my parcel via 2 day option and the recipient has still not received it 2 weeks later! Tracking shows delivery attempt made when in actual fact there was none as recipient was home and no card was left. The Web chat and customer service advisors are useless and uncooperative! They seem to be based in India Instead of addressing your issue they respond with scripted messages. 2 weeks later they have no clue where my parcel is and why it has not been delivered! Very disappointed with this company and lack of customer service provieded. Should have stuck with Royal Mail!”

Helpful Report

Posted 2 years ago

“Absolutely rubbish, said that they would deliver between 19:00-21:00 and never did, then two days later said it had been delayed.. 4 days later it's saying at depot.... So I asked to leave with neighbour... Then no updates or anything. Utter rubbish. Happened to my partner recently.. they have never got a delivery right to date...”

Helpful Report

Posted 2 years ago

“Totally pathetic company. Items dispatched and took 4 days to reach National Hub. Another 3 days and still at National Hub. Not acceptable in this day and age”

Helpful Report

Posted 2 years ago

“online says delivered but where to not to my address not the first time i,ve complained but obviously to no avail obviously management are incompetent and therefore reflects on those who supposedly deliver If I could leave a minus score that would still be too high”

Helpful Report

Posted 2 years ago

“Yodel,you are worse than Evri.Couriers are lazy and incompetent, my parcels were left in lobby? Ie.on the ground floor of our communal area. Courier claimed to have delivered to the customer 🤣My flat is on the 1st floor,blue door.Parcels were stolen and I am out of pocket! Their reply was useless too,we will educate our couriers? Amen to that!”

Helpful Report

Posted 2 years ago

“If I could leave no stars I would. Didn’t knock or used ring just shoved a card through saying back to depot. Even asked to leave with neighbour which they couldn’t be bothered with if I wasn’t in. Which I was ! Do not use !!”

Helpful Report

Posted 2 years ago

“Parcel was agreed and due on 17th May. Parcel was at the depot on 16th May and no update since then. Used chat line who could not provide ETA and suggested that I used app for tracking???. I had to contact the retailer for either replacement or refund. Retailer has now started a return with Yodel. Don't understand why retailers use such a poor delivery service. Retailer sent a replacement on Friday before 12 and it's due for delivery by DVD today Saturday. Well done DPD and retailer. No stars and atrocious service from Yodel. Do not use if you have a choice.”

Helpful Report

Posted 2 years ago

“Package left at the store on the 12.05 but only picked up by courier on the 18.05!!!! It is night the Friday the 19th and still no delivery. Between the shop and my house is about 144miles if I would ask this to be delivered on foot it would take only 2 days, by bike 14 hours BUT by Yodel 8 days and still no delivery. The worst courier experience ever. How they still exists on the market is beyond my understanding ...”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,916 reviews