Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,381 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saying delivered but not checking everything and every nabour like was told no delivery getting help is a joke and wished I had read some of the reviews like mine no delivery this firm needs investigating”

Helpful Report

Posted 2 years ago

“Very disappointed with this courier.. im supposed to have a 24hr delivery service. Their tracking page gave me a delivery date 21/07/22. I went to seek help via live chat around 5pm on the said delivery date and I was told to wait until 9pm. No delivery was made. I expected the delivery would be delivered the following day which is 22/07/22 and is now 24hrs delayed. To double my disappointment their tracking page now tells me no available date for delivery. I have contacted via telephone their customer service agent who is also very rude and not helpful at all! NEVER USE YODEL! DONT WASTE YOUR TIME AND MONEY! My Yodel Tracking- JJD0002247275147819”

Helpful Report

Posted 2 years ago

“Absolutely worst delivery company ever ... item posted on the 13th July.. didn't show any movement on tracking for approx 4 days, then moved one step and nothing again for another 3 days. I have now waited for a parcel from within the UK to my UK address for over 10 days yet bought a item from Malaysia which was shipped and delivered by DHL International within 4 days .. Yodel is an absolute joke”

Helpful Report

Posted 2 years ago

“Just a terrible courier service and can't understand why businesses use this service always late and when out fit is out for delivery still not guaranteed its going to arrive drivers must think your stupid as keeping saying they have missed my delivery due to know one being at home bit they haven't even tried to deliver”

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Posted 3 years ago

“I purchased an item online from Ignex on 17th. July, it was dispatched on the 18th. and I received confirmation from Yodel that it was scheduled for delivery on 19th. July . At the approx delivery time, I was informed by Yodel that the delivery van had broken down, I was then informed that delivery would be on 20th July. This did not happen, On Thurs. 21st. I made a live chat with some person in Mumbai who spun a load of excuses, nothing near the truth, as it turned out !! I contacted the seller of my item who made an investigation with Yodel, and I was informed that the delivery van, driver , and all the delivery items had disappeared !! Why can not Yodel be honest and truthful with their customers, and not spin a load of lies. I will never buy from a retailer who use this 3rd. Rate Company”

Helpful Report

Posted 3 years ago

“Terrible . Depots shut , can’t find address despite them already been to the house. Terrible customer service who won’t let you make formal complaint. Still no parcel 5 days later”

Helpful Report

Posted 3 years ago

“Worst experience ever. 😡My parcel just disappeared. Shows has been delivered to costumer but I haven’t got it..on phone call with costumers service told me that on gps showed that driver have been on my living area but I haven’t got anything 😡 and i have been at home all day..”

Helpful Report

Posted 3 years ago

“The webchat service is purely set up to provide a stalling barrier. It offers absolutely no help whatsoever, the call centre just work off a script designed to be as non-committal as possible. In my experience it offers the exact opposite of what it claims to be there for. You should be able to give minus stars as this service takes your time, provides no solutions and only adds frustration and is therefore worse than no service at all.”

Helpful Report

Posted 3 years ago

“Absolutely horrendous. Avoid at all costs. Delivery is 48 hours late with 2 "failed deliveries." Driver does not call if lost/confused, just gives up and leaves. After 3rd delivery, parcel reverts by no fault of your own. No calling card or other details to rearrange delivery or give instructions to obviously confused drivers. Stuck without parcel and no recourse as chat service does not help and there is no phone line to get through to a human (only automated bot). Driver needs "more information" but does not say what is confusing him - building has huge sign in front of it with name on prominent road in London. For some reason, they are unable to make a timely delivery to a very simple residential address. Avoid as you cannot get any help if something is urgent or delayed. They will inconvenience the client with delays and poor communication but not go the extra mile to provide good customer service, and deliver on time.”

Helpful Report

Posted 3 years ago

“Horrendous service. Nothing ever arrived!”

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Posted 3 years ago

“Yodel have been returning my parcel to me for over a month, now they say they have lost it !! It has been at there leamington depot for over a month and is still there but now they have decided its been lost . Never use yodel again”

Helpful Report

Posted 3 years ago

“Outrageously bad, sent my very important parcel that I paid extra for to be delivered to the otherside of the country 300miles away. And then mocked me when I contacted them to complain.”

Helpful Report

Posted 3 years ago

“Sent a parcel to my disabled mother as needed it to help her over this heatwave. Supposed to be delivered yesterday ( sat ) 16/7/22. I kept going to there web site to keep tract of the parcel. Got to 2 deliveries away. Next thing it's saying "sorry we missed you we've left you a calling card " got straight on the phone to my mother 2ho then had to struggle to both back and front doors to look for a calling card NO FLIPPING CARD LEFT. She said back door was wide open because of the heat. So what the heck did the delivery driver think, surely he must have thought that there was someone in as the doors are open, not only that you have to walk past her front window and you couldn't miss her sat there. Wouldn't put it pass the driver to of missed the drop then said nobody was in. Bloody useless company.”

Helpful Report

Posted 3 years ago

“Iv had to stop in all day for a delivery and the website won’t let me have it delivered to a neighbour”

Helpful Report

Posted 3 years ago

“Promised a 2 day delivery but haven't delivered yet (day 4) and are now saying that I'll likely get it by Monday (day 6) but it may be Wednesday. How are these people still in business they are useless!”

Helpful Report

Posted 3 years ago

“I was upstairs and watched as the delivery driver got into the back of the van and proceeded to throw packages around in the back of the van A box suddenly came flying out on to the driveway he jumped out picked the box up and threw the parcel over my neighbours fence .”

Helpful Report

Posted 3 years ago

“Would give no stars if the option was there. Awful company. Stated that my parcel was left In ‘my safe place’ which I didn’t know I had. Then I was advised my parcel was left in the front porch which is kept locked at all times so this is impossible and then I was advised that a card had been left advising where my parcel was left - guess what - no card!!!!!!! No parcel delivered and now I’m £80 down for the item that I did not receive. Absolute joke”

Helpful Report

Posted 3 years ago

“This is an absolutely rubbish delivery company. Lost one of my parcels, and didn’t deliver a subsequent parcel to my address after two attempts, my parcel is still NOT delivered. Don’t waste your time to call or email them because they don't actually help you. The service is trash. Do Not Use this company.”

Helpful Report

Posted 3 years ago

“USELESS, complete liars, do not even knock on the door. 3 deliveries in a row the have failed to knock or ring the door bell”

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Posted 3 years ago

“Honestly the worst delivery company i have dealt with and DPD threw my parcel which says a lot about yodel and the fact that if i order anything and get them, im sure to expect it a week later than i expect.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,381 reviews