Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,381 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst delivery courier in the UK!”

Helpful Report

Posted 3 years ago

“In the space of 3 weeks I've had 4 parcels not delivered - 2 already declared lost - the rest STILL in transit two weeks later. Totally given up with Yodel and the website has been down twice in 3 days 🤦 sort it out Yodel - off back to Evri - you've cost me a fortune!!!”

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Posted 3 years ago

“Do not use this company. They are meant to deliver to Door 114, they left parcel with neighbour: Door 42!!!! Absolute Joke”

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Posted 3 years ago

“Simply the worst. Nothing ever arrives! How they are still in business is beyond me. Now DPD that is a great service. If only Yodel could learn.”

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Posted 3 years ago

“Can't use app, Web page or customer services. What an absolutely useless company. I'm told to check by company from whom i ordered goods but how. I'll never use thiscompany again orbuy from company who use yodel. Don't know when or if goods will be delivered”

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Posted 3 years ago

“Can't track parcel and I see a lot of other people are having the same problem this needs sorting out or close down the app”

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Posted 3 years ago

“Delivery was due saterday no customerservice no tracking they are a complete joke”

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Posted 3 years ago

“We were expecting a delivery and have been trying to get in touch with them for 3 day and no response as been doing routine maintenance for 3 day yodel are rubbish I should have learnt my lesson as this is not the first time being messed around by yodel but will be the last.”

Helpful Report

Posted 3 years ago

“worst company ever useless customer service drivers are clowns,uneducated utter nonsense never deliver parcle actually stealing them ,system is always down,chat is always down, phones are always down,tracking system is always down govt should look in this matter”

Helpful Report

Posted 3 years ago

“Avoid them like the plague. No tracking, no telephone support, no Web chat, no way to find out what's going on when they don't fulfil your delivery. Unthinkable for a modern courier business.”

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Posted 3 years ago

“Supposed to deliver 4 days ago website is down and no one available to talk to this is hardly the way to run an international business ordered perishable goods so hopefully they will get up and walk here on their own delivery doesn't exist in this business they just get paid for receiving an item with no intention of delivering”

Helpful Report

Posted 3 years ago

“Paid for next day delivery on Friday and it was out for delivery on Saturday then nothing, no updates and can't check because the system is conveniently down when a lot of people's parcels have gone missing. Ordered a pair of doc martens so wasn't something cheap either”

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Posted 3 years ago

“Flowers sent to me after a bereavement were stuffed in a hedge & completely ruined by the time I found them as NO card had been put through my door. The most upsetting thing was that I hadn’t thanked the senders for their kindness as it was 16 days before the flowers were found. Yodel’s service is appalling; I would not order anything if it had to be delivered by them.”

Helpful Report

Posted 3 years ago

“Absolutely aweful from minute one, I run a small sideline and this is the first time I have received (or should I say not received) supplies via yodel. The relationship with my supplier is now low because of them. Stuff was meant to be delivered Friday and customer service says “it’s out for delivery!” What a load of rubbish !! that was Friday , i am 8 miles from the hub and offered to pick up but no one home , is anyone home at yodel, is anyone interested , if you have shares in this misfit then sell now … it is so bad bad bad !! No customer service !! Their response to our problems is to shut down the website … there is no issue they just do t want you to know how bad it really is !!!”

Helpful Report

Posted 3 years ago

“Tracking system is useless!”

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Posted 3 years ago

“Sh*t company claims parcel not delivered problems with my address yet they delivered a parcel day b4 now there tracking and help page dont work except for them being owned by very i think they would have gone bust by now”

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Posted 3 years ago

“Absolutely disgusting customer service. Late delivery. No tracking, no web chat, no telephone option. How these companies manage to operate is beyond me. If you ever get the chance to find out who the courier are and it’s Yodel, do yourself a favour and avoid the purchase. They are an absolute shambles.”

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Posted 3 years ago

“Yodel tracking not working ..their help phone number says ...sorry can't help due to maintenance try call back later...so I've got to stay at home all day with no idea if my parcel is coming or not ..they told have me today as delivery date ..I've got no safe place to leave item..so I have to be at home...why can't this company get their s..t together..”

Helpful Report

Posted 3 years ago

“Yodel Tracking (for what it's EVER been worth) is DOWN, and HAS been since? well, working early evening of FRIDAY JUNE 18th (when my parcel was SAID to be "out for delivery" but checking status SUNDAY (yes, I know...not normally a delivery day) and the site has a "Gateway 504 error". JHC I thought EVRi (formerly HerPes) were the courier to avoid like the plague, but I hadn't realised YODEL had beaten them to top spot. Used (in this case) by an eBay BUSINESS seller (MUPPET shoudda known better) I fully expect to be putting in a refund claim via eBay (ETA was Wed 15th-Thur 16th) but tracking (such as it's been) didn't even kick-in till the 17th, with Yodel (NOW DON'T LAUGH) CS maintaining the SELLER still had it, even when the Yodel "system" was telling me it was "At the national hub", but TBF to "Ishu" & "Zehra" I'm guessing they aint exactly local? they sure as hell couldn't see the tracking details I could see, obviously. The negative feedback Yodel are receiving is much the same as was HerPes, hence the name change to EVRi? a CLEAN SLATE in the FEEDBACK department at least, even if nothing else changed.”

Helpful Report

Posted 3 years ago

“yodel are the worst delivery company i have had the displeasure of dealing with. They update online purchases informing buyer calling card left /no answer when delivery attempted but in truth they did not call and there is no evidence of card left. Dealing with customer services is a joke they promise to escalate issues and hear back within 24 hours and nothing then your tracking number brings up no information when you attempt to call again regarding missing parcels. Item then states delivered online but again your in in and no knock on the door. I witness one delivery driver throw a parcel in a communal garden outside a block of apartments and leave. When i checked with neighbor her tracking number said delivered to front door as instructed. They are untrustworthy unreliable and complete and utter liars. I will certainly not purchasing any items that uses this company. They are an utter Disgrace .People get yourself web cams and witness for yourselves the shameful things these delivery drivers do .Yodel i will continue to upload information .CCTV FOOTAGE OF YOUR ANTICS. Hope this company folds. I never did get this so called delivered parcel !”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,381 reviews