Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,945 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst company”

Helpful Report

Posted 7 years ago

“I've ordered 3 times from a store that uses Yodel for overnight delivery. EVERY. SINGLE. ONE has been late. First one, I can accept, sh!t happens. The 2nd one was left in the warehouse over the weekend, and wasn't scanned until midweek after, sure...okay - just unlucky. This third time, I've been waiting in all day for the package on the expected date, got told when it hadn't shown up by 4 that it would be there for 8 (the usual line of BS) - it has now been scanned at 21:12 as being delivered. So I try and check the site to see what's going on as nothing's been delivered to ME, and their awful site tells you to "Check tracking" or "Use the app". I have two phones in the house, neither are compatible with their sh!tty app. But wait, there's a "speak to an advisor" button... So that opens up a chat window that ... well, it's been sat there for about 30mins now with no sign of changing. So... GREAT. I have to clear time to wait for these parcels, and do I get that time back? No. Will I get compensated? No. Will I still have to deal with this sh!t the next time someone sends me something via Yodel... to quote Breaking Bad : Yer Damn right. Anyone wanna recommend a RELIABLE courier service?”

Helpful Report

Posted 7 years ago

“Absolutely the worst company I have ever dealt with. Can’t even say theres bad customer service as there isn’t any at all. Everything is done online so you can’t speak to anyone. Online chat cuts you off within 30 seconds if you don’t reply (great if you have kids to deal with at same time as writing to an anonymous person and can’t do it instantly), the call up number charges you and is just an automated version of what’s on line. Waited in all day to receive delivery only to get message saying they were unable to deliver today. Wait in the following day then get a message saying they attempted delivery but I wasn’t in- no collection slip so cant even arrange to collect from local depot. How this company are still running astounds me- avoid at all costs if you actually want to recieve your delivery. And worse of all there’s nobody to complain to so they get away with it!!!”

Helpful Report

Posted 7 years ago

“Paid for next day delivery, waited in all day for urgent parcel but by mid afternoon the driver stopped delivering and 2 hours later a message was emailed saying sorry we missed you we left a card. No they didn't because the driver didn't turn up. This exact thing happened the last time we were unfortunate enough to have a (none) delivery by Yodel. I will be avoiding buying anything from suppliers who use Yodel in future.”

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Posted 7 years ago

“Yodel lied that my parcel was delivered. I contacted them on web chat and they closed the chat on me. They do not seem to understand that they are obliged to deliver services and not do as they wish.”

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Posted 7 years ago

“YODEL when faced with an address they can not locate lie about leaving cards and then have the audacity to say they have been to the address. They do not have the sense to tell the truth of not being able to find it.”

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Posted 7 years ago

“only Yodel could deliver your parcel to the wrong house on the wrong street and then when you contact customer service they ask you if you can go get it!!! Unbelievable, avoid all companies that use Yodel as their courier.”

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Posted 7 years ago

“Never delivered item.”

Helpful Report

Posted 7 years ago

“Same old story... Parcel due for delivery yesterday, marked as 'out for delivery' at 9.45am. Waited in all day and nothing. Unfortunately, I have a second parcel on top of that due for delivery today with Yodel, so another whole day of waiting in with no guarantee that or the first one will actually arrive. Why is it, whenever I have a problem with deliveries, it's always those coming with Yodel?”

Helpful Report

Posted 7 years ago

“Driver rings my buzzer... then without further communication just dumps the parcel in the foyer of my apartment block.. it could easily have been stolen.. I waited for the knock on the door which never came.. so 10 minutes later I check again incase he got lost so I left my apartment on 2nd floor to check and find my parcel just dumped there by the entrance to the foyer.. There was two people about.. yodel don't care about your deliveries, is very careless and lazy.. I would never use them..”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Took my parcel to the wrong house, literally 1/2 an hour away from me. Got it back when they returned it. But it had been tampered with. Had to pay at the post office to get my lost parcel back. No point in paying next day delivery on my parcel as I got it over 2 weeks later. Awful customer service and no apology. They were very rude. This delivery company is incapable of delivering. Absolutely shocking.”

Helpful Report

Posted 7 years ago

“Took my parcel to the wrong house, literally 1/2 an hour away from me. Got it back when they returned it. But it had been tampered with. Awful customer service and no apology. They were very rude. This delivery company is incapable for delivering. Absolutely shocking.”

Helpful Report

Posted 7 years ago

“Awful customer service just told that my parcel won’t be delivered due to them being to busy....it was a present for my mums 60th birthday so thanks for that yodel 😡 I would give 0 stars if I could AVOID.”

Helpful Report

Posted 7 years ago

“I order large item from Gorege adds, to spscifc deliver on Saturday. It's only after I realized that asda work with Yodel. Yodel deliver slot 7am to 9pm, totaly ludicrous. Was stuck all day, and no delivery. ASDA Customer service hoples couldn't help as yodel already closed, couldn't get unswer where is my delivery. Have to wait until Monday to find out when if ever it's going to arrive. I'm fuming. Yodel is discresful 😠”

Helpful Report

Posted 7 years ago

“Retailer said they would book for return to be picked up on Thursday. Stayed in all day and no sign of them. Tracked pick up on Friday staying in all day again until the tracking said they had tried to pick u and left a card. It definitely wasn't my address where they had managed to deliver in the first place. Retailer booked pickup again for today and suggested not staying in since parcel would be picked up eventually. What sort of parcel company is this. Will no longer order from any retailer who uses Yodel and definitely won't use it for any parcel I want to send.”

Helpful Report

Posted 7 years ago

“Truly awful. Do not use this company to deliver your parcels, they will ruin your reputation. Today is the 12th tracking shows my parcel will be delivered on the 10th 2 days ago. where is my parcel?”

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Posted 7 years ago

“Without question the worst company I’ve dealt with. Over the last year I’ve had something in the region of 30 deliveries from them, and on more than 10 occasions they’ve literally just not shown up. No call, nothing. And when you contact their customer service team, they just lie. Three times I’ve been told the reason they didn’t deliver was because it’s a commercial address (it’s not), and twice that I wasn’t in (I was). I’ve now cancelled my orders with every supplier I buy stuff from that uses Yodel.”

Helpful Report

Posted 7 years ago

“I've had no confirmation emails or updates. I only got confirmation that my parcel was going to be delayed when I contacted their live chat. It's not unacceptable. Edit: my parcel has been delayed again another day to tomorrow (Sunday). However having read their website, they do not deliver on Sundays, so both representatives I spoke to lied. Again Yodel did not contact me to inform of any delays to the service either. Disgusting delivery service. GAME need to stop using Yodel.”

Helpful Report

Posted 7 years ago

“Yodel delivered an order from Argos. The item was faulty so Argos arranged a returns pickup. Due to the way the item had been packaged the original packaging was unusable, Argos understood and said no problem Yodel would pick up. The Yodel driver refused to take the item as it was not packed and even after explaining that Argos had told us it was OK he refused and left. Spoke to Argos second pickup arranged. Same thing happened. On this occasion we had managed to load the majority of the parts of the item into a box. The driver would not take the unboxed parts which were 180cm long. He contacted Yodel who apparently told him to only take the boxed parts. We again insisted he took it all. He refused and even when asked to help try to wrap the remainder he said it was not his job. He left. It has to be said that on each occasion the same driver was sent and on each occasion we became increasingly frustrated and annoyed with Yodels attitude. Argos could not believe what was happening they contacted Yodel and instructed them to complete the pick up. This seamed to fall on deaf ears. Yodel customer services have now made direct contact with us and said that because of the way we spoke to their driver and that we refused to re pack the item they would not pick up or deliver to our address again. We informed Argos who couldn’t believe what they were hearing and they arranged a further pick up. We waited for Yodel to arrive. I received an email saying the driver had attempted a pickup and bo one was in. The time stated was 20 minutes before the email. We were in the house, a workman was outside and none of use saw any sign of Yodel. Again we informed Argos another pick up had been organised. I sit and wait.”

Helpful Report

Posted 7 years ago

Yodel is rated 1.1 based on 6,945 reviews