Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,311 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,311 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Dave Wood

Laura

314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my parcel to my work, reception lady rejected parcel due to no full name on parcel. Yodel driver said delivered and took a pic of the lady looking at the parcel and who it was for and tried to pass it off as being delivered. We have cameras so can see the guy leaving with said parcel! Yodel just told me to contact who I brought and where no help! Terrible service, dishonest staff! Avoid”

Helpful Report

Posted 1 year ago

“Shocking customer service, driver said he had delivered parcel, no parcel find at property checked CCTV to see driver throw my parcel over shoulder walk round with it on main road get back in van drive off, online chat with yodel are disguesting liers they told me the driver couldn't find properly they will try 3 times, I gave them the what three words and directions to property door, day 2 was tracking driver was 6 stops away and tracking suddenly said contact yodel which I did again to confirm my address and how to reach the front door, day 3 chasing up delivery again told to "wait just wait driver will call" what do you know when I tried to track my parcel again 30 mins later it now says being returned.would not recommended them even Evri finds my property ok and that's saying something.”

Yodel 1 star review on 6th December 2023

Helpful Report

Posted 1 year ago

“I have had to change my wine club because yodel 'can't find my address'. They have delivered here for the last 10 years but now they are unable to find us. The last time they delivered the driver blamed my wife for the bad condition of the road? They are cheap and nasty. Don't use!!”

Helpful Report

Posted 1 year ago

“2 different delivery dates 4 days apart and after waiting in both days still no delivery, worst company ever if i had know they were delivering it i would not have ordered it, probably arrive damaged now after been back zt the depot twice now.”

Helpful Report

Posted 1 year ago

“My parcel (boxes for relocation that I need urgently) was due to be delivered by November 29th, but the driver never showed up. I checked the tracking site the next day (November 30th), and it said that 'they missed me'. However, everything seemed on track again, and I waited. But at 19:46 the tracking system said 'there is an issue with your address, please chat with us'. Naturally, the chat service stops at 20:00 and there is no other way to contact them. I realised about the message too late. So I 'chatted' with them the next day (December 1st), first thing in the morning. I am assured that the parcel will be delivered 'today' - I beg them to make a haste, as I have to catch a plane in the afternoon and the parcel was expected two days before anyway. Of course, by the time I have to go to the airport, nothing has showed up. The tracking system also showed the parcel as still in the depot and not with the driver. So, I re-scheduled the delivery for Tuesday December 5th. I mean, there should be enough time to schedule a delivery after the weekend right? No. Today (December 5th) the parcel is still in the depot. I chat with the useless support, and they tell me that the delivery is scheduled for today 'before 21:00'. Of course at 20:00 the support becomes unavailable and now it is 21:20 and nothing and no one has showed up. Useless service. The driver cannot find an address that anybody else has no issue in locating and does not call me for information. No way to contact anyone but the useless chat support (they can only read what I already see on the tracking system, and are empowered to do NOTHING) or the even more useless telephone number (automatic machine, no sight of human beings). Absolutely absymal, awful, useless trash service. My advice is to keep at bay. Don't use this service and run away from anyone who wants to send you stuff through them.”

Helpful Report

Posted 1 year ago

“Absolute rubbish company. Delivered to the wrong address, not even close, but insisted we'd got the parcel. Luckily we found it the next day by scouring the neigbourhood. It had been outside all night. I dread when I've placed an order and it says Yodel are delivering!!!!!”

Helpful Report

Posted 1 year ago

“Very poor experience with yodel delivery, not delivered to my address, yet they insisted it was with zero proof, no photo, nothing. Item was showing on their own tracking service as 'out for delivery' even though a week late, as soon as I enquired it miraculously changed to delivered. Liars plain and simple, had to resort to amazon claim to get my £6.08 refunded, not much I know but there was a principle at stake, will always check in future whether a retailer uses yodel, if so I shall buy elewhere”

Helpful Report

Posted 1 year ago

“Missing parcel! Arrived on 23rd in the depot and then nothing. Various rub offs from yodel - assumption now it's stolen.”

Helpful Report

Posted 1 year ago

“Stayed in and was told by there online system delivery was attempted! I was in all day lying no good driver has not made any attempt to deliver!!! Is it because the parcel was heavy ish 🤔”

Helpful Report

Posted 1 year ago

“Was told my parcel had been delivered through my letter box, no picture or card to prove this,also was in all day.When contacting Yodel was told to ask neighbours or look in my garden!! Why would it be there if it was posted through my letter box .Miraculously after contacting my supplier and Yodel again it has just arrived (photo taken by driver) What a shambles.”

Helpful Report

Posted 1 year ago

“Was attempting to deliver a package to a friend in the UK who has no means to go to a depot to pick up a package. Of note, I had 3 other packages delivered to this friend without issue around the same time. Yodel claimed they could not access the property and that the item was available for pickup at the depot. I attempted 3 times to explain the situation to Yodel's customer service but they would not re-attempt delivery. I had the sender (a UK store) reach out on my behalf and nothing was done. Customer Service repeatedly told me to have the sender reach out on my behalf and when I tried to explain that I did that already and nothing was done, they ignored me. A terrible experience and I wouldn't recommend using this service.”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would. Completely unprofessional and complete liars . My parcel was picked up by yodel and I got a 2 hour slot, no attempted delivery on that day . Customer service told me it was coming on the 2nd , no delivery, they then told me it was coming on the 3rd NO DELIVERY, now they're saying its coming today and it's just a lie because tracking now says the 5th . Ridiculous company”

Helpful Report

Posted 1 year ago

“i was told to sit in between 12.30 and 14.30 iam still sitting here waiting this mob are pure joke should be banned all together fo delivering stuff get your act together🤬”

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Posted 1 year ago

“WORST COMPANY EVER. After the driver didn't even bother to knock on the door or ring the bell, I had to reschedule for another delivery and when it got close to my house, the driver broke the items. Customer support is treating clients like complete idiots. This is the worst company I have ever seen.”

Helpful Report

Posted 1 year ago

“I wouldn’t recommend this firm to anyone..our parcel never arrived ,yet they had it marked down as delivered..we have cameras all around our home, so we could prove no one had been here ..the firm is not interested at all .. we had to contact ninja who promptly sent another one out ,delivered by dpd.. I highly recommended they get rid of yodel has this wasn’t the first time this happened”

Helpful Report

Posted 1 year ago

“I would like to give a zero rating, but no option. I have had a buyer pay for Yodel store to store on a Vinted purchase. I have just tried to drop the parcel off for her at my 4 local drop off points for Yodel. Each time refused. Telephoned and automated service of no help. On line chat have said to contact Vinted! Yodel. How about you provide more delivery drivers?!”

Helpful Report

Posted 1 year ago

“I ordered an item for my daughter for Christmas she was off work due to illness so was definitely at home to answer door. This was ordered two weeks ago and when checking on tracking said attempted delivery three times! And it was now at depot . I called you twice and you said you would re deliver but never did. I also called the company I bought the goods from twice and they said they would contact you and informed me on two occasions that you would deliver but no delivery. An appalling service .”

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Posted 1 year ago

“What a shower this firm is, why on gods green earth would ANY company use them is beyond me. I've had the bitter experience of being on the receiving end of thier delivery uselessness mayhe 6 or so times. I recon they've managed to deliver as specified exactly ZERO!!!”

Helpful Report

Posted 1 year ago

“Tracking showed today for delivery. However, status did not move, Webchat was terrible and very repetitive (computer) . Tried to find a way to track but was told to download the app which I was actually using !!! 9pm arrived but my parcel has not. JD0002247424437748. No help whatsoever.”

Helpful Report

Posted 1 year ago

“Christmas presents sent from Edinburgh, we were in when they said they tried to deliver, but they didn’t bother to knock on the door or ring the bell, so they took it away with them. Chased up and was told that it would be redelivered today, but nothing. Chased up and they wanted to know what was in it!! Said that they couldn’t do anything without knowing what the parcel contained, which we didn’t know as they were presents!! (On the look out for presents for the lads are we?) They said that nothing at all could be done for 48 hours. Very difficult to find local depot phone numbers. This is far from the first time that yodel deliveries have ‘gone astray’ for us. Yodel really are the absolute pits and deserve to go bankrupt. (Deliver peoples parcels before you close your doors for good!)”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,311 reviews