“If I could have scored zero I would have
Yodel, yet again, failed to deliver my parcel. They put it through a letterbox (apparently) , it was not mine however. I had been in at the time so I know they did not go near my flat entrance as I would have seen them
The person on their live chat was extremely unhelpful, they clearly couldn't care less my parcel had been delivered to the wrong place and that I needed to contact the sender for them to resolve
They ended the chat before I had finished typing the answer to their question which was
Are you contented?
Really?? so you fail to deliver my parcel to the correct address, won't do anything about it and I have to do the donkey work of trying to resolve with the seller - and you are asking me if I am contented - Do you seriously think I would be
I have advised the seller, the Open University, never to use Yodel again and I hope that others follow suit
This company is an absolute joke with zero customer service skills”
“Delivered one lounger to number 20 instead of 28 and 7 parcels are missing. This company deserves to be liquidated. Hermes (herpes) as no one wants to get It are just as bad.”
“If I could give 0 stars I would, I’m stuck between yodel and Vinted and not one of them will help even though my parcel is lost. Yodel say contacted Vinted, Vinted won’t do anything until the end of 25 days ( I sent this parcel at the beginning of August it’s now 10th September) yodels online chat is dire alongside the way the managers speak with you - and neither company will provide you with a CEO or directors email address- disgusting!”
“The delivery person kept saying they can't reach my address even though they had delivered another parcel a few weeks back to the same address. Was supposed to be delivered 5 days ago and eventually I had to return the item without getting it delivered. TERRIBLE COMPANY!!”
“I had a drop of at esso reading drop off point.i Walked allbthe way for 20minutes amd when i reached there the service attendant mentioned that yodel services are not working for last 2 weeks.This is very bad service as there was no update or anything.Sucj a big company without any backup options sounds astounding.I have decided to scarpa off yodel compketely from my list and will suggest all my friends not to use their service heceforth”
“Tracking says parcel delivered to neighbour. I was in at the time of delivery and so was my neighbour - not delivered to either of us. Have contacted Yodel numerous times on Live Chat - surprise, surprise - no-one ever connects to chat. It's now Saturday and ha! Not surprising, their call centre is not open weekends. Absolutely useless:(”
“Very bad delivery company, I did not receive any call / ring from the intercom that my parcel has been delivered. Driver left parcel at the common area, and when I went to collect my parcel after reading the proof of delivery email, it is no longer there. Customer service said that there is a proof of delivery picture so they cannot do anything about it and was asked to contact the seller.”
“Very useless and incompetent logistics. The customer service is the worse I have ever experienced. They are just there to chat, they get nothing done. Highly unprofessional and clueless customer service. I would rate 0 if the option was available. They have so much to learn from Evri”
“My parcel has been sitting in the 'delivery depot' for 5 days, apparently waiting for the next 'driver's round'. Still not got it. Their 'live chat' told two days ago that it would be delivered that day. However, yesterday's 'live chat' told it was going to be delivered today.....”
“I unfortunately have to deal with yodel as the majority of ebay sellers use their service. I had no choice in choosing my delivery method, to which I had to pray to God that my items I have ordered arrive on time. The tracking page said that my items have been picked up, but there has been no updates for 4 days straight. I can only blame the sellers for using such an abysmal delivery company when they could have just used royal mail or evri's economy service, they would at least arrrive on time and both are trustworthy. Their website says they are experiencing some delays but for what? Absolutely attrocious service, I will only hunt items from sellers who do not use yodel, even if it means paying a little extra. Please avoid yodel at all costs.”
“Absolutely useless. Won't let me go past putting delivery postcode in. Waste of my time from the worst courier company in the UK. Useless app for a useless outfit. Quite appropriate really.”
“Useless delivery company, driver leaves parcels outside to be stolen and says its been delivered to a secure location! Customer services do not help. I cannot understand why anyone would use them, they may be cheap but what's the point if they can't actually deliver your parcels?”
“Parcel delivered to the wrong address but tidal don’t want to know impossible to speak to a human the customer number asks for your tracking no then tells you it’s been delivered to our porch we haven’t got a porch our house is behind a large gate that they can’t access our house through total disrespect for their customers why an earth companies use this appalling courier service I do not know”
“I subscribed to Gousto and my first order went to the wrong address, second one arrived correctly and the third one has been delivered to a wrong address again. Got the email and photo seven hours after it was delivered to the wrong house so it was long gone. Thanks Yodel.”
“Didn’t deliver parcel, stated they had when I had ring door bell evidence the driver took it away with him, no complaints procedure just say contact sender - whose not at fault, dreadful service and couldn’t care less”
“Absolutely rubbish company. I still haven’t got my parcel 5 days after “attempted delivery” and numerous chats. The customer care(JOKE!) service line is a an absolute waste of time and a joke. You will NEVER speak to someone as the automated link me disconnects and directs you to chat who direct you to call
I can’t even give ZERO stars.
It would’ve been quicker to walk to the supplier abroad and collect it myself!!
JOKE JOKE JOKE company!!!”
