“Yodel not only left my Vinted parcel in plain site by my bins for anyone to take, It was on its side and obviously damaged.
I was in my house and they obviously couldn't be bothered knocking my door.
When I opened the carefully wrapped (with bubblewrap and fragile stickers) turntable, I discovered it was broken.
Vinted asked me to provide photos for a refund.
This was not the seller's fault but acackhanded delivery company. Obviously something heavy on the box.
Vinted refused to refund and despite my complaints and evidence, refused to hold Yodel accountable.
Shame on Vinted and you Yodel.”
“Yet again, Yodel failed delivery. I'm not bothered about what's in the parcel, I'm bothered about the 2 days lost and a Dr appointment cancelled sat waiting for them to lie about attempting delivery.”
“It is the 8 October my parcel has been with yodel since the 2nd no other movement has been recorded .no sure why .also I ordered 2 other items sent on the same day from the same place they were delivered a week apart.yodel appear to deliver parcels when they feel like it.”
“Awful company if you require compensation which is apparently included in the delivery cost, regarding a lost or damaged parcel. They won't take responsibility and fob you off!!! Fight your case people!”
“Oh my where to start.
Paid £9.99 for next day delivery which wasn’t delivered . He was 90 yards from my address , an easy address in the middle of a village full address given no one in the entire history of us living there has had a problem he stated couldn’t find address comical as a 5 year old could find the house . So next day states will try again between 2 and 4 pm we wait and wait look at tracking which showed him being in the same place all day!!!!! No delivery again 😫I know yodel come up as the most useless delivery company, why does anyone use them . So much for my delivery . Have cancelled and gone to buy else where. BIG FAT ZERO STARS FROM ME.”
“Yodel tried 2 days in a row to deliver the parcel yesterday I was in all day. Today I was in all day I had builders in from 08:00 to 14:30 and you still said you tried to deliver the parcel this was impossible. Not happy Keith”
“Once again another parcel gone missing. I would never recommend nor willingly use Yodel. My sender used yodel and iv noticed they hold the parcel for around 7 days before claiming it’s been delivered and not actually delivering. Customer service is horrendous all they can say is wait 24 hours then call us back iv been told that the last 2 times of contacting them, how many 24 hours do I need to wait before they will actually try and find it. Shocking company and the 1.1 star reviews shows it needs closing down.”
“Generally poor. Almost every Ebay seller that has sent their items to me via Yodel is predictably late, delayed and on occasion lost. Perpetual failure.”
“Yodel say parcels out for delivery yet never arrive!! I’m stopping purchasing any item if delivery is by yodel!! 22.25 yet still saying delivery today! Rubbish customer service”
“I was awaiting courier all day he didn’t came when tracking information show it’s 2 stops left they just put unable to collect! It’s absolutely joke company! Not ever star one star I can left!”
“The worst delivery service,
I had received my parcels few times with this company and never ,ever was delivered to the right address,
The drivers must take a test before they can start working, because is looks like they doesn't know how to read ,seriously 🙄 if anyone think to used this yodel company, Avoid, don't waste your money.”
““Parcel out for delivery” message says driver has 2 more stops before delivering our package,never arrived, hours later another message says they couldn’t deliver it as nobody was at home,(which is a lie) although I added a safe place to the delivery instructions,just in case….”
“What an absolute joke of a company, I don't understand how they're still operating successfully.
My parcel has been "lost" at the Alfreton depot after been sat there for over a days.
Customer service was pointless, they just gave the same copy and paste script apologising for the experience I am having and tell me to get in touch with the retailer - basically trying to not take any responsibility.
Unfortunately I will now not see this parcel as they have either been stolen by a driver or warehouse operator or they have somehow managed to lose a parcel, are a parcel delivery company!
Bottom line, avoid this company like the plague and use an actual reputable company - funnily enough i think even Evri aren't this bad!”
“Never got email to say it was out for delivery. Never actually received a delivery, all I got was a "delivered " email. When I complained I was shown a picture of a parcel against a wall. That is not proof of delivery, it's just a picture of a parcel against a brick wall that could be anywhere in the country. I was asked to check my porch and garden for it, it was a business premises on an industrial estate, nobody has a porch or garden! In short if you want to receive your parcel make sure its not being delivered by Yodel as they are totally inept.”
