“Absolutely terrible company that needs to be investigated by trading standards and,indeed the department for trade. Useless with deliveries, lack of accountability and customer service does not do anything.”
“My parcel has not been delivered. I left safe place instructions and the driver ignored these and still has my parcel. YODEL claim driver left a calling card, unfortunately that's a lie, no card left.”
“You claim to have posted a package through my letterbox . you are liars. I was in the whole day watching the path . my door wide open ..I have multiple sensory disabilities communication by text is the best method to get things across to yodel .After sending numerous texts about my situation I still did not get a reply . yodel severely lack customer care and are insulting towards disabled people . Don't,repeat Don't. Use them”
“Absolute waist of time and nerves. From last 2 weeks receiving notifications to collect my parcel from local shop and coming back with nothing. Live chat waist of the.”
“If I could give zero I would. The driver claims he couldn't find the property. Their tracking service clearly shows the correct vicinity of the property. If he had stopped his van & got out of it, he would clearly see the signs to my property. I waited in all morning for this package as it has to be delivered in person. I contacted the chat line 10 mins after 'failed delivery' & after loads of platitudes they said it will be delivered next day. All other courier companies can find my property. I will not order now from anyone that uses Yodel. No customer service, nothing beyond provided, simply we can not deliver it so you have to wait in another day.”
“Unreliable information from their app, I am still unable to get a reliable delivery date
Online support is useless, they have no clue about problem solving or making any commitments”
“I needed my parcel to be returned to sender, They advised my parcel had been returned to the store where I had dropped it off CN CONVIENIENCE STORE, CANNOCK WS12 3EA, they gave me a collection code but SURPRISE, SURPRISE it has gone missing. nice pair of Free boots for someone in Yodel.... SHAME ON YOU YODEL.... customer service at Yodel just don't care.”
“ZERO star rating
Actually a ZERO star rating.
Over 17% of review are one Star or less.. telling you something.
My experience is one of utter failure.. Lies, LIES and More LIES.
Divers claiming attempted deliveries and I was in both days all day 2nd and 5th August.
Then after much correspondence with the HELP desk. A failed Promise to deliver on the 8th.
Next a failed Guarantee of delivery on the 9th...
Today thet have requested the local depot (Wrexham) a delivery for today the 12th August. But the tracking shows nothing moving.
It must be embarrassing to let people know you work for Yodel and the Wrexham Depot.
INCOMPETENCE and
More LIES than you can shake a stick at...
Utterly USELESS...
I cannot rate them low enough
AVOID as all COST”
“Waited 2 hours for them with a chair literally in front of the door checking on the tracker constantly and once of a sudden "we missed you" update....
This is by far worst delivery shaite company”
“Ordered an item from SharkNinja and subsequently given a tracking reference. This eventually showed the item as arrived at my local depot and out for delivery. Lo and behold it then shows as being sent back to Merchant and to contact them! Yodel stated Ninja had placed a ‘stop’ notice on the item. Ninja vehemently denies ever issuing such a notice. The item was resent via another courier and arrived within 3 days.
So we now have Yodel protesting innocence and I quote their latest:
“The information I have provided you with is merely tracking information. Before the parcel entered our network, the return-to-send scan was applied. We no longer have the parcel in our network”.
Now, the tracking clearly showed it having arrived at my local Depot and as ready for delivery, 4 days later they marked it as returned! I for one will never use this Company again!”
“Missed delivery because the driver couldn't find my address on his sat nav .How is it possible that a driver wouldn't know the ares they are delivering in .Absolutely terrible customer services department as well”
“Delivery arrived at delivery depot 3am on the 6/8 due for delivery that day nothing spoke with chat line assured me it was coming out on 6/8 just wasn’t showing on system no it didn’t again on the 7/8 told same again at 4 pm still sitting there at depot
Staff on chat line can only see what the app says they cannot contact depot so why use are they
And we now move to the 8/8 and having paid 6.99 for the service this is appalling I have been lied to o at best”
“My live chat with Arti Kumari was both reassuring and gratifying. My complaint was dealt with efficiently and sympathetically and has gone a long way in restoring my faith in Yodel.”
“worst delivery company around, even worse than evri which is hard to beat, customer service are about as useful as a chocolate fire guard. i will never use again.”
“this is the worst possible delivery company twice I have had a shipment sent by this bad company and both times something went wrong! I strongly do not recommend it to be used!”
“No wonder this is UKs worst courier. I am waiting for my parcels for days. Apparently the driver just doesn't like to come to my area, and every day he is 5-10min away he turns the other way and ignores our address. Customer services just cover for the drivers. There seems to be no consequences for bad job. I will never order anything with Yodel.”
“Yodel keeps dumping my orders at random places around the estate although I'm waiting for them at home every time. I live right at the road on the ground floor. It takes no effort to deliver to me. Still Yodel delivers anywhere I don't live. Today they dumped my Hello Fresh parcel outside at number 1 and I only know because I had to ask Hello Fresh to send me the delivery photo. I live at 14. Number 1 isn't even on the road, it's on the inside of the estate, I'm on the outside. On the tracking they wrote "Greenhouse". There is no greenhouse on the estate. Of course the parcel was nowhere to be found by the time I realised Yodel had delivered somewhere over the rainbow again. I don't know how Hello Fresh and Gousto are not out of business yet, given the amount of lost parcels Yodel is causing them. I had to cancel my Gousto subscription because Yodel messed up 4 out of 5 deliveries. They are 10 times worse than Hermes. Yodel is playing russian roulette with my weekly family meals. The amount of times we had to miss out on our weekly meals because of Yodel is crazy.”
“You haven’t!
You promised delivery on Tuesday then Friday then Saturday of this week and still I haven’t received my parcel. Your chat line was no help at all so don’t you think it’s time for you to get with it.”
