Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,319 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling, the app is so very bad with no updates and tells me at 8:30pm package is arriving today. No options to redirect. Bunch of amateurs”

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Posted 1 year ago

“Awful service - i placed an order on vinted and was given a postage receipt with the tracking number on it and told it was going to be delivered in 5-8 days, it has just been collected from the seller and its been 12 days! hasn't even been posted yet! To make things worse the order was £100 and I need it in time for the 30th of November and Im concerned it may never come and I wont get a refund! DO NOT USE YODEL!”

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Posted 1 year ago

“Discusting service, don't know how they can work like that. All the time take more than 10 days delivery, probably they live on another planet called PLUTO”

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Posted 1 year ago

“I now have absolutely no faith in Yodel. The last item I was expecting disappeared off the system after being collected from the seller. This time the tracking says it was delivered to a “safe place” while we were both at home and there is no card or sign of it anywhere outside my property and I can’t access any photo to prove where they supposedly left it.”

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Posted 1 year ago

“I've only given Yodel 1 star because I can't give them anything lower. They "lost" my parcel between loading in on the van and it being delivered to the depot. I got to talk to lots of people at their call centre and was promised call backs and investigations. Well, none of that happened. My parcel was just "deemed lost". When I did eventually get to talk to a supervisor, I was told that there was nothing that could be done. Yodel's attitude and system stink.”

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Posted 1 year ago

“Still out for delivery even though I know it won't be delivered today and I've taken the whole day off to wait for it. Feels like we live in the stone age because other delivery companies are so much more reliable..yodel ...you are worth ZERO stars. Woeful.”

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Posted 1 year ago

“Terrible company with a shocking attitude. They delivered my parcel to a house 1/4 mole away. When I said I hadn't received it they said the computer confirms our driver was at your address and treated me as if I was trying to get something for nothing. The parcel eventually found me and they still didn't accept responsibility. A sign was put clearly in the shed at the wrong address that you couldn't miss, yesterday they delivered there again!!!! Will not order from any company that uses Yodel”

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Posted 1 year ago

“Wow shocking sold something on vinted took it to the parcel shop was told it was collected, then arrived at sort facility and then in transit. Been 9 days since the 'in transit' update contacted yodel to ask for an update and was told the parcel wasn't at the parcel shop for them to collect 10 days ago. Who's lying 🤣🤣🤣 they honestly never surprise me.”

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Posted 1 year ago

“The tracking on Amazon said Yodel delivered today 4 30 pm. It now only 3 pm can they travel into the future to make deliveries. Still no image as promised”

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Posted 1 year ago

“Totally unreliable previous parcels have been left in rain and ruined so with this delivery once message sent to say parcel out for delivery 15th November between 17.18 and 19.18 I stayed at home no parcel received yet email was sent by yodel at 22.17 to say parcel delivered at 21.15 Following day message to say parcel out for delivery 14.27 to 16.27 no delivery received, 2 days wasted still no parcel”

Helpful Report

Posted 1 year ago

“They have been delivering the parcel for 6 days now and they cannot deliver it.... After 4 days, when the status of the parcel did not change, I wrote to the Yodel staff how long it would take for them to deliver my parcel and I was assured that it would definitely be delivered the next day. the next day I was assured that the parcel had left and the courier was on its way to the recipient and to give them a moment because this shipment was their priority. On the 6th day, it turned out that the parcel was still in the warehouse, the staff who assured me that the parcel was on the courier's lap did not have access to the location of the parcel and they did not know where it was. and priorities are set 48 hours in advance, so the assurance that the parcel is priority is also a lie, and the delay is caused by the courier, trying to pick up the parcel from their own point, arriving after closing hours. I checked it on tracking and it's correct, the courier tried to pick up the parcel at 7 p.m. in a store open until 4 p.m. but it's still a day of loss out of the 6 they need and I don't know if it will take longer because the package is still in their warehouse. I totally advise against using their services because they do it very poorly and lie to avoid the problem.”

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Posted 1 year ago

“Totally rubbish, they don't ever deliver to the right address and when you live at an obvious address it beggars belief. Well done Yodel your useless.......”

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Posted 1 year ago

“so why when I order a service there is no information that the shipment is too big for the collection point?? why mislead people if no one will accept it anyway? if it provides sizes and weights, this function should not be available!! because the package is too big!! this is usually a scam! I will describe you everywhere..very very bad Di not used them”

Helpful Report

Posted 1 year ago

“Terrible delivery company. Do not understand why big companies insist on using them and causing their customers nothing but grief and a bad experience.”

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Posted 1 year ago

“5days to get parcel from local office to my address. Left clear instructions for driver but he/she decides not to follow and leaves my parcel on a main rd. Parcel stolen now and yodel can't help,utter useless company full of lying drivers and useless customer services. Can't even talk to a human. Will never use yodel again.”

Helpful Report

Posted 1 year ago

“Placed an order on eBay, received an email at 9.50 this morning saying it was out for delivery. Waited until 5pm then used the app, went to live chat and was told the same thing as the email. It's now 10.20pm and still no delivery. Absolutely useless.”

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Posted 1 year ago

“Don't deliver on day I asked for driver couldn't find my address spoke to live chat and was like pulling teeth said I had to travel out of my way to collect from the depot”

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Posted 1 year ago

“Quite simply yodel and Hermes are incapable of delivering any thing on time don't understand why any small business use them as it reflects badly on them .”

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Posted 1 year ago

“Yodel, seem to ship to small independent shops that refuse to even try to find your parcel. Screaming about a barcode when you have just been provided with a tracking code. I contacted customer services via LIVE CHAT who was NO help at all and just gave me another code Sunstar store in Winsford refused to enter. It seems to be idiots employing idiots and not capable of doing a job.”

Yodel 1 star review on 13th November 2023

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Posted 1 year ago

“I paid for a two day delivery, dispatched Tuesday now five days no parcel. Said it would arrive today. Saturday. So stayed in. All day. Nothing. Shut on Sunday. So will see if it arrives on Monday. That is awful. It's currently sitting in the van since Friday evening. Tracking tells me.”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,319 reviews