“Item not delivered. Checked tracking which stated driver couldn’t find my address. Contact number for driver had a digit missing so unable to call him. Can’t get hold of yodel regarding the item, so now an expensive purchase has gone missing. If I had known that yodel was the courier for my order, I would it have purchased it as they are absolutely useless.”
“Why do companies use Yodel! One job, deliver parcels.....can't even do that! Over a week waiting for a deliver which was 1-3 days delivery.
Chat bot, your parcel cleared customs on the 6th October, we're awaiting it at our depot!....it's now the 12th! You've clearly lost it in the warehouse!! USELESS!”
“Terrible!
They fail to deliver twice even when I’m standing outside the building and checking tracking. No such thing as customer service. Possibly the worst delivery company in existence. Avoid!”
“Yet again a supplier on Amazon has sent me an item by Yodel. Yet again Yodel have lost it. Same old story, delivery has been delayed (we have lost it), it should be with you in the next few days ( you stand no chance), you can apply for a refund ( we don't care, it's the supplier's problem). Such a poor service”
“Shocking service, I am waiting for a parcel which is now a week overdue. I have also sent a parcel to a customer of mine and that is also a week overdue. Both parcels seem to be stuck at a depot nowhere near the addresses used. I'll be going back to using Evri.”
“Terrible! Unreliable, NO Customer service, just a stupid Chatbot that makes convenient lies. Tell you they attempted delivery, but the parcel never left the depot. They charge extra for next day delivery, but do not deliver it.
I'll never use them again.”
“The pits. Ignored my instructions to deliver to neighbour, resheduled, stayed in all the specified day, no delivery, their phone system useless. On line chat tells me they have lost it and need to search at the depot, will update me in 48 hours ( sure they will!) I hate them.”
“Out for delivery on 6th of October 5am the base is only 40 miles away. It's now 9th still not delivered this delivery service is run by cowboys. God know why people use them.. I don't know why they supply a tracking service it totally feckin useless and when you phone up they stick their head up their ass and play dumb... Well you get what you pay for.. cheap postal service .. if you pay peanuts you get monkeys. There must be baboon in management and in the call centre. Shame for the people waiting on a parcel.. and your lucky if it's delivered to the correct house. My advice if your thinking about using this service. DONT
Spend the extra pound and use post office.”
“I received an email saying my parcel had been delivered. It was apparently left in the porch even though we were home. It wasn't there so I contacted them to be told the office was closed till Monday. I contacted them today 9th October 2023 to be told that it was delivered to the correct place and sent me a photo. It was not my porch so I sent a photo back. I was then told to knock at my neighbours to see if they had it!! Why when it was apparently delivered correctly!! They then told me to contact the supplier there was nothing more they could do!! They then shut the chat down. I luckily have honest people in my area as tonight when they got back from holiday they brought it round to us. Absolutely useless yodel. No customer service at all and the drivers obviously can't read addresses”
“Absolutely shocking experience please see picture of their so called tracking, similar issues to others below, my advice do not use!
Supposed to be next day delivery, 5 days later still no further forward, parcel not arrived.”
“If you want to receive your parcel do not use this company, they are an absolute disgrace.
Claimed they have delivered mine and 100% have not, sent a "proof of delivery "photo from a place that is nothing like my delivery address.
I asked 5 times to see a proof of delivery signature but they just ignored the request, why something to hide Yodel!
They lie to you on live chat, I was promised an email update at least twice but surprise nothing.
I don't believe my parcel had even been attempted to be delivered, has been stolen.
Worst company I have ever known and will never ever buy from a company which uses them as a 'courier '
Wish I could give them a minus rating....absolute trash company
Oh don't bother to email their trustpilot email address as they ignore it.
Hope they get shut down.”
“Suppose to deliver 5 days ego. No update since then. Tracking show every day it's at local depot. Tried to complain on the chat. Only apologies no help. Still shows it's at depot for last 5 days. Terrible unreliable service.”
“Tried to post parcel at drop off point only to be told they are not accepting any more parcels, not the first time either. Waste of time and fuel. Should have paid a bit more and used royal mail.”
“Would like to give a minus if i could. Had on and off experience with this company for years now. I dont think theyve ever delivered on time dont bother staying in for your ridiculous expected 7:30am til 9pm times they wont deliver the day they say most likely. Yodel why promise delivery times you cant handle? Still waiting was supposed to be delivered Friday its now Monday morning and they advised its arrived at the delivery depot in need of re-packaging. They only had the parcel a few days they are late, theyve damaged the packaging and possibly the item worth over £1000. I dont know why any company would trust expensive goods with yodel. YODEL SUCK STOP USING THEM FFS.”
“I WOULD RECOMMEND ANYONE THINKING OF USING THIS COMPANY TO THINK AGAIN!!! DELIVERY 2-3 BUSINESS DAYS? READ THE STATS...
Average Delivery time over 7 Days. On-time delivery greater than 8%, meaning Late Deliveries 92% ofthe time.”
“Absolutely useless...I am trying to trace where my parcel is as the proof of delivery photo is not my property. I called the driver on their tracking and he said it wasn't even him must have been someone else....cannot believe this company had not been closed down do NOT use them pass the word!!!!”
