Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,895 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to give a zero rating, but no option. I have had a buyer pay for Yodel store to store on a Vinted purchase. I have just tried to drop the parcel off for her at my 4 local drop off points for Yodel. Each time refused. Telephoned and automated service of no help. On line chat have said to contact Vinted! Yodel. How about you provide more delivery drivers?!”

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Posted 2 years ago

“I ordered an item for my daughter for Christmas she was off work due to illness so was definitely at home to answer door. This was ordered two weeks ago and when checking on tracking said attempted delivery three times! And it was now at depot . I called you twice and you said you would re deliver but never did. I also called the company I bought the goods from twice and they said they would contact you and informed me on two occasions that you would deliver but no delivery. An appalling service .”

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Posted 2 years ago

“What a shower this firm is, why on gods green earth would ANY company use them is beyond me. I've had the bitter experience of being on the receiving end of thier delivery uselessness mayhe 6 or so times. I recon they've managed to deliver as specified exactly ZERO!!!”

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Posted 2 years ago

“Tracking showed today for delivery. However, status did not move, Webchat was terrible and very repetitive (computer) . Tried to find a way to track but was told to download the app which I was actually using !!! 9pm arrived but my parcel has not. JD0002247424437748. No help whatsoever.”

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Posted 2 years ago

“Christmas presents sent from Edinburgh, we were in when they said they tried to deliver, but they didn’t bother to knock on the door or ring the bell, so they took it away with them. Chased up and was told that it would be redelivered today, but nothing. Chased up and they wanted to know what was in it!! Said that they couldn’t do anything without knowing what the parcel contained, which we didn’t know as they were presents!! (On the look out for presents for the lads are we?) They said that nothing at all could be done for 48 hours. Very difficult to find local depot phone numbers. This is far from the first time that yodel deliveries have ‘gone astray’ for us. Yodel really are the absolute pits and deserve to go bankrupt. (Deliver peoples parcels before you close your doors for good!)”

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Posted 2 years ago

“Terrible! Waiting for an update on tracking for 24 hours. Parcels seem to go missing at the depot. Spoke to web chat and they are appallingly useless. They just quote what the last tracking info said. Awful scamming company avoid!!”

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Posted 2 years ago

“Delivered to the wrong address is only one 277 in Leysdown but where they delivered it I don’t know”

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Posted 2 years ago

“Item was noted as delivered and left at the porch. Which it wasn't as I have a camera covering the cul de sac I live on, clearly no driver at any point not even a neighbour. Was just told by live chat to get in touch with the company that delivered the parcel..... absolutely dreadful service!!!”

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Posted 2 years ago

“Yodel have a consistent habit of parcels going 'missing' at their local depots, and internal investigations into them being 'inconclusive' when pushed for further updates. Considering that they usually ask for the contents of what's in the parcel before they commit to any internal investigations, that usually translates (unofficially) into "what are we going to let the lads steal today?". If any of you are viewing this and have also experienced the same thing, I'd recommend trying to scout out for your local 'Lost Parcel Lucky Dip' events. Chances are that your stuff is being sold off for a few quid. If not, it's going to end up as a Yodel delivery driver's suprise xmas present to their family. You've got no other option but to complain to your seller about the situation and hope they use a different courier next time. This has been an issue for many years, and I've lost a multititude of packages through them. I actively avoid any businesses who states that they use Yodel, and the only reason I still suffer through all of this is that many ebay sellers don't seem to know any better! If you're a seller considering a courier: seriously avoid Yodel. All the couriers are varying degrees of 'not good', but Yodel is the creature lurking at the very bottom of the whole lot of them.”

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Posted 2 years ago

“They claim 3 attempts of delivery were made even after confirming driver was not at my address. All details were correct as later confirmed by them, but tracking kept saying they needed more info from me. Nobody ever rang and now parcel is stuck at depot by no fault of my own. Absolute joke.”

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Posted 2 years ago

“Missing parcel sent to us three weeks ago, still not arrived. Contacted Yodel daily since with promises and no results. Hours of trying to sort it. Getting very frustrated because the item is important to us. 😔 Employ people who know what they are doing!”

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Posted 2 years ago

“Absolutely dreadful service. Still waiting for delivery which was due 3 days ago. Customer service/ webchat waste of time. Keep being told there's an issue with my address which is a joke as have had many deliveries from yodel in the past. Now I have to contact seller to see if they can sort it out but in the meantime I haven't got the goods I have ordered and am out of pocket . God knows when this will be sorted. I'm so cross I could scream.”

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Posted 2 years ago

“My parcel was delivered to the wrong address and the company could clearly see but didn't say anything during live chat. Instead, I was diverted to speak to the seller who later gave me the geocode where the courier person left my parcel. This company has no sense of responsibility and has no ability to own up to their mistakes.”

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Posted 2 years ago

“If i could give no stars i would! My delivery was due this morning about being delayed a number of times , they then proceed too tell me i missed my delivery when im up in and stood by window , they lie threw there teeth, are they even legit???”

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Posted 2 years ago

“Average at best”

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Posted 2 years ago

“I haven't received two parcels this week. I've been in touch with Yodel live chat and that was a waste of time. There wasn't a message through the letter box saying where the parcel has been delivered or any photo evidence to say that it was delivered.”

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Posted 2 years ago

“Useless company Lost my parcel contacted live chat 6 times, they are a waste of time palm you off with a load of rehearsed excuses. Said I’ve got to wait 14 days to allow them to investigate been 26 days so far, still fobbing me off I think their game is to hope you will give up in the end. I use most courier companies going for my business but these rates amongst the very worse, I would not recommend.”

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Posted 2 years ago

“Horrible lazy people”

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Posted 2 years ago

“3 failed delivery attempts despite giving post code,Tel number and 3 words location finder. Not a remote rural location. Helpline suggested collecting from depot despite having no transport and parcel being large.Cancelled order with supplier.Total joke !”

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Posted 2 years ago

“Live chat a waste of time. After 3 chats trying to resolve. They insisted my parcel was delivered to me. The photo showed a location with chairs carpet and shoes that do not exist at this address.”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,895 reviews