Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,341 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad service”

Helpful Report

Posted 2 years ago

“Absolutely effing useless - a product I've been receiving from the same supplier for 3 years they now can't find my address or deliver the parcel. I hope in 2023 they try to deliver themselves somewhere and are never seen again - just like my parcels.”

Yodel 1 star review on 23rd December 2022

Helpful Report

Posted 2 years ago

“Awful company pretending to care - having faked a delivery stating no one was in I checked CCTV. Strangely no one came to my door. The web chat lied to me stating the driver failed the delivery outside my door - when I pointed out the cctv she terminated the chat. Next employee agreed it was failed miles away? When I asked to complain that call ended too. On submitting a review I got contacted by the social media team then when they read my review they hid behind data protection… they had the audacity to send a link that doesn’t exist. I will refuse to use companies that sub contract yodel for their deliveries. Stay clear”

Helpful Report

Posted 2 years ago

“SCAM they claimed to have delivered my parcel, no they haven't, no photo in anyone's door way,no calling card ,neighbours have not received my parcel, they have successfully stolen a pair of trainers, my daughters Christmas present, never ever use this firm,lying, incompetent thieves.”

Helpful Report

Posted 2 years ago

“Yodel driver has left my parcel on the front porch whilst I’m away on holiday. Clearly visible on the door cam, leaving me potentially exposed to theft. Spoke to a completely useless customer service rep Zehra Hashmi stating there’s nothing they could do, although the delivery driver had delivered my parcel 5 mins prior. Awful people, avoid at all cost”

Helpful Report

Posted 2 years ago

“Purchased item from Amazon company. They unfortunately used Yodel as the courier. Purchased on 27th November for delivery to my work. First time stolen, as I apparently collected from there warehouse, hundreds of miles from the delivery address. Contacted the supplier, who despatched a second one, again for the same delivery address. Got a delivery slot, nothing arrived. Yodel stated they tried to deliver the item at 17.18 (an hour after the two hour delivery slot) on Monday 12th December but missed us & left a card? My work is staffed till 17.45 and recieve upto twenty deliveries a day from various couriers...so that is obviously another lie. Contacted the suppliers get this delivery sorted out. Told I was getting a special delivery on 20th December...never put out for delivery. Supplier has now refunded the order, even though I told them I just want the item. Will now have a very disappointed son at Christmas. Don't know how they can get away with this. As for the Was your delivery on time option below, add an extra option that your delivery didn't even turn up!”

Yodel 1 star review on 21st December 2022

Helpful Report

Posted 2 years ago

“Yodel delivery Corby”

Helpful Report

Posted 2 years ago

“Posted several parcels with company all delivered well”

Helpful Report

Posted 2 years ago

“Yodel delivered my parcel to a random address and although GPS confirms this, they haven't told the company I bought the item from. No remedy in five days. No phone number to speak to someone. Total nightmare of a company”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COST!!! The courier left my parcel at the distant end of my street despite me being home all day. The address was a 5 storey block of flats and they only provided me with a street number and no photo proof of delivery. Customer Service is virtually impossible to get in touch with.”

Helpful Report

Posted 2 years ago

“Yodel left a parcel on my door step in the rain,the parcel wasn't even for this address. It's a whole different house number and name. I had to take the parcel to the address. What if I wasn't an honest person 🤔 that person would not have received their delivery. Worst delivery service I must say. How can you just drop something at someone's door step. The driver didn't even ring my door bell I just happened to come across it when I went to collect my amazon delivery.”

Helpful Report

Posted 2 years ago

“Fifth day waiting for the parcel. Yodel claims that the courier didn't find anyone at my place while there are 2 people at home all the time. After the first contact with the Yodel help center, I was informed that my parcel would arrive the same day. Unfortunately, it didn't arrive. Contacted again and I got information that they had a problem with scanning the sticker with the data. They asked me about the contents of the package. I gave them 24 hours to deliver, after which I will report the theft to the police. Avoid Yodel if you can. I do not recommend this courier company. Today we have so much choice in courier companies that it should have gone bankrupt a long time ago with such services offered. I DO NOT RECOMMEND YODEL.”

Helpful Report

Posted 2 years ago

“When their tracking says 'OUT FOR DELIVERY ' you expect this to be, but once is not delivered is bad enough , twice is unacceptable, and the third 'OUT FOR DELIVERY' is unforgiving, it's just an awful service, I'm waiting for a talktalk modem router to be delivered, I'm using my phone to send this as my modem has konked out, Talktalk needs to replace there delivery service, as Yodel has for a long time now lost the plot, there no good, unreliable, not trusted, just pack your bags and go!!!!!. Customers in the Uk really expect more.”

Helpful Report

Posted 2 years ago

“Theft ? or just truly incompetent, dishonest company The delivery that never happened,waited in and watched on cctv system for delivery to turn up, i then get a update it was delivered, well i didnt get it, contacted yodel, they say i got it and kevin the customer signed for it, well im the customer and i dont know a kevin, checked my cctv and found a van at the time delivering in the street behind my street at the time but dont know what house he went to, explaned all this to yodel, they still say it was delivered to me, so i ask for POD, they say a picture of delivery "POD" on there web site, so i look, picture is of my neighbour take in a parcel for me on 29th september, but no picture of delivery yesterday so i point this out to web chat guy and he cuts me off and does a runner, so i have cctv showing no one came to my door at the time when they say they delivered it and try to prove it was delivered with a picture from 29th september, you cant make it up, a truly incompetent, dishonest company.”

Helpful Report

Posted 2 years ago

“Never had an issue before, however this time iv been waiting for a winter coat I desperately need since 8th Dec. It’s at my local depot in Devon ‘waiting for next available driver’ however iv seen them delivering daily and never an update on my parcel! Checked about collection..was last Wednesday so we thought we’d take a 40 mile road trip to pick it up. Thank god I checked first to see what I.d I’d need as they had changed it to pick up from today!! (Saturday 17th) Today I checked and it’s changed to pick up from Monday 19th!! No doubt that will change also on Monday so I don’t even have option of collecting it myself!!!! 😡 Also no way of contacting them as they don’t answer! Pretty disgusted with their service right now!”

Helpful Report

Posted 2 years ago

“THE MOST DISGUSTING COMPANY I HAVE EVER MET THEY LIE TO PEOPLE AND RUIN THEIR BUSINESSES I WISH YOU THE SAME BANKRUPTCY!!!!”

Helpful Report

Posted 2 years ago

“AVOID IF YOU CAN - Not fit for purpose! How difficult is it for a parcel delivery company to ... deliver parcels? The webchat and phone lines are all based in India - and I take exception when someone in a call centre on the other side of the world tells me to be patient implying that you're being unreasonable. So patronising! Yodel state a delivery window of 3-5 days. Mine was due a month ago, tracking says today, but this has happened in the past and then suddenly switches to next day when it's 9pm and still however many stops away. Unfortunately, you're not even top of the list the following day, so you spend another day babysitting the door as they either leave somewhere totally unsecure or take it away so you have to rearrange and the circus starts all over again. I usually make every effort to avoid YODEL, but when Idon't always have the option. I have never had a parcel delivered undamaged and/or on time. This organisation should be utterly ashamed of how incompetent it is.”

Helpful Report

Posted 2 years ago

“My main concern is that their app is useless,not updated..The only ..sole contact with Yodel in Peterborough is the drivers number which is not reachable”

Helpful Report

Posted 2 years ago

“They delivered my parcel to the wrong building and kept saying oh our sat Nav supports the location! There are a few blocks with the same postcode and the picture they have sent me shows a completely different entrance hall to my building. Still didn’t accept this and disconnected the chat! So so disgraceful and passing me back to the sender! Just admit you have delivered it to the wrong address and now it’s lost! expensive pair of trainers and it’s gone now!! PLEASE AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“You and Sara mart are robbing scam sites you've lost 90% of everything I've ordered customer service none existent waiting times ridiculous can't speak to anyone tracking status says delivered but nothing has arrived or any cards left to say delivered. Your drivers are stealing people's orders and your website is a load of S#*@T. If anyone sees the name yodel stay well clear”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,341 reviews