Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,332 Reviews

2 %

of reviewers recommend Yodel

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Metrics

1.1

Based on 6,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcels was meant to delivered on friday the 1st of November then I got told it would be the 2nd they even gave me a delivery window now it's Monday the 4th anniversary been let down again they was meant to be delivered today between 16.16and18.16 and now I've been told to wait till 9 pm tonight yet again absolutely disgusting.”

Yodel 1 star review on 4th November 2024

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Posted 7 months ago

“Yodel are absolutely useless. I got a notification that my parcel was out for delivery yesterday 3/11/24 between 12.07 and 14.07 pm. I tracked the parcel on the Yodel map but even though the map showed my parcel was approximately half a mile away it never arrived. I contacted Yodel customer services only to be told they don't deliver on a Sunday. Yodel appear to be totally incompetent and utterly useless. From now on, any vendor that uses Yodel will be boycotted.”

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Posted 7 months ago

“who's the CEO of yodel? kill yourself my man. you owe me 300 for the laptop you're holding hostage. useless sleazy company”

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Posted 7 months ago

“Third arranged day waiting on parcel I need from Virgin. First time Yodel changed status late afternoon advising address issue yet webchat confirmed address held was correct. Replanned but no show and tracker never changed from arriving today status. Contacted webchat again advising status for 3rd visit again just showing arriving today so where’s my 2hr slot as I believe they’re wasting my time again. Agent saying it’s because driver hasn’t started his ‘tour’. It’s late afternoon and Yodel website states 2hr delivery time will show on morning of delivery so I suspect I’m being fobbed off by webchat again. Contacted them 5 hrs later to be advised parcel not rescanned since 29/10 so they’ll need to get depot to search for it so will get emailed within 24 hrs. A customer waiting over a week and staying in at least 3 full delivery days (as I’ll have to wait in a 4th now) to receive a parcel is an abysmal service. Yodel should be classed as a joke of a company except they’re not funny.”

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Posted 7 months ago

“Terrible. Got an email saying they missed me but the tracking says it never left the depot. Changed the delivery address to work and 2 days in a row they've done the same thing. My work is open 6am-midnight, so it's just a lie. Honestly just terrible, the business is not functional for it's operations, there's ALWAYS an issue. Now I'm terrified that when I do eventually (if I do) receive the laptop I bought it's going to be damaged if it's been moving around aimlessly. Where is the parcel? I really don't understand”

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Posted 7 months ago

“First attempt they didn’t deliver at all but went home early. Second time they delivered to wrong address and I couldn’t find. Both times were to a 24 hr delivery address. This time I’m attempting unsuccessfully to tell you this is a 24 hr delivery address. I wouldn’t have ordered this item if I’d known it was a yodel delivery. So stressful”

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Posted 7 months ago

“Very Bad to Use Driver pulls up and Went off Wast of time and Weighting fore the Driver to Deliver my Parcel Useless service And.I hate Yodel No Phone call no Message Avoyd at all costs”

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Posted 7 months ago

“Yodel has had my parcel for over 10 days and it still hasn’t been delivered I ordered it weeks in advance so I would have it in plenty of time I need it for tomorrow and I still don’t have it the service is appalling”

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Posted 7 months ago

“I received an automated response from eBay saying that an attempt had been made to deliver my parcel but nobody was home , I’ve been sat in my living room and can see my front door and absolutely no one has attempted any delivery. The out for delivery only flagged up with the attempted delivery and showed out for delivery 1:35 and attempted delivery 1:38? . This is now the second time I’ve had the same scenario , and as someone that exports a lot of items I would never in a month of Sundays use Yodel, absolutely terrible service.”

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Posted 7 months ago

“Too many breakages, your team need to handle goods with better care”

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Posted 7 months ago

“Lie after lie !!! Disgusting customer service lost a parcel previously said they left it in my safe place I never had a safe place! Now my parcel is in the depot miles and miles away that I can't get to so will now go back to the retail! USELESS!”

Helpful Report

Posted 7 months ago

“It's hard to believe Yodel has lost another parcel. My parcel showed it travelled to it's delivery depot, where it stayed for a number of days. This I had to query only to be told it could not be found. Nearly two weeks later, I'm still waiting and have to assume it's been lost. They sent an email of an apology, but it's a story we read so many times.”

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Posted 7 months ago

“I am still waiting for my parcel, apparently it is sitting at the delivery office and has been for over a week, it keeps saying out for delivery with the next vehicle. Shocking standards I expected this last week and needed it. Certainly won't ever order anything that ships via Yodel again”

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Posted 7 months ago

“Unfortunately missed my parcel however, Clare (Kingswinford) left her number for me to rearrange the next day. She messaged me the next morning with a rough time so I could make sure someone was in. Absolutely wonderful lady to go above and beyond offering a superb service! She is a credit to yodel!”

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Posted 7 months ago

“Absolutly useless!!! Nobody knows what is going on, I’ve already lost 1 parcel through YODEL now I’ve been to the local depot, they said the driver is off work and he’s took it home😡😡on the card he put through my door he said it’s at the depot!! Money lost at work!! Still NO parcel and looking like a return to this absolutly useless depot!!! Coventry”

Helpful Report

Posted 7 months ago

“Lies lies and more lies. Lie number 1 Attempted delivery.no one home. I was at home fitting a new front door. Lie number 2 Oh sorry driver had no access to the address there isn't even a gate. Lie number 3 he couldn't find the address. It will be delivered tomorrow. Next day it shows nothing on tracking customer service said it will only show once it's loaded onto van. 11.30 still nothing. Customer service said we deliver til 9pm. Rang at 2pm still nothing same lies so I asked why the parcel is not even on a van yet just more lies. Rang at 5.30 told it was going to be delivered. Now 9.47 pm and you guessed it. Nothing. This is completely normal for Yodel they are useless. No tracking not customer service number to speak with anyone just automated rubbish sending you round and round. Mickey mouse company full of foreign chat people spewing the same rubbish lies. I rang ebay who said they hear this all the time and recommend any future orders ask the seller not to use yodel. Well I won't that's eBay and a John Lewis order and a ninja order all lies lies lies.”

Helpful Report

Posted 7 months ago

“Second time having a package delivered to me by this god awful company. First time they didn't even bother picking it up from the depot for 3 weeks and were completely useless on support, I had to contact the company who I bought my package from to contact Yodel directly. Now for the past 4 days, I've had the same message around 6pm (ish) saying that they missed me and will reschedule. I've been sat in the front room waiting for a knock or anything but haven't even heard them try to deliver. I have double checked and confirmed my address and checked with neighbours Terrible company, terrible support, apparently terrible drivers, avoid!”

Helpful Report

Posted 7 months ago

“The courrier just tossed the parcel god knows where, said that it was "front porch" and posted a photo of some random house. There is no other house within the 5 mile radius of the address that I put, so I have no idea where this could be. I tried 3 times to get help with their livechat service, but it was absolutely useless, it was literally like talking to a computer. Afterwards, they did some kind of a review of the process and just informed me that they don't know where the parcel was placed and that I should contact the sender. Just trying to evade being responsible and making it as difficult as possible to complain. Luckily the value of the package was relatively low (around £20), otherwise I would consider taking legal action just because of the insulting way they handled the entire process. Terrible company”

Helpful Report

Posted 7 months ago

“The first day, their van showed in tracking as 1 delivery away, and at the end of our road, then tracking suddenly said there was a delay due to bad weather. (No bad weather at my part of the road). I walked out in the extremely light rain (so light I didn't even put my coat on!) to look for them but the van had gone. Then at the end of the second day they said there was a problem with my address, told me to go to Chat (which was closed by then) to correct it and didn't deliver. But when I went to reschedule they had my address there perfectly. Today they've not bothered again, the second of the Chat guys I spoke to eventually came up with the dubious excuse: 'my address isn't on their Satnav'. Well, my house has been here since 1960, no other courier has ever had a problem, (it's a normal street, numbered as usual, odds one side evens the other, clear street name signs at each end... )! So, still no delivery, and neither Yodel nor the company I ordered from can tell me where it is. Yodel's website says it'll come today, but as it's not on the tracking at all and the tracking hasn't been updated for 3 days, and it's now later than when both the previous drivers gave up and made excuses, I really doubt it. Ask for things to be sent with someone else instead. Yodel is not worth the stress.”

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Posted 7 months ago

“designed to frustrate absolute lies referred to referred to premium numbers absolute lies”

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Posted 7 months ago

Yodel is rated 1.1 based on 6,332 reviews