Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,323 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many breakages, your team need to handle goods with better care”

Helpful Report

Posted 7 months ago

“Lie after lie !!! Disgusting customer service lost a parcel previously said they left it in my safe place I never had a safe place! Now my parcel is in the depot miles and miles away that I can't get to so will now go back to the retail! USELESS!”

Helpful Report

Posted 7 months ago

“It's hard to believe Yodel has lost another parcel. My parcel showed it travelled to it's delivery depot, where it stayed for a number of days. This I had to query only to be told it could not be found. Nearly two weeks later, I'm still waiting and have to assume it's been lost. They sent an email of an apology, but it's a story we read so many times.”

Helpful Report

Posted 7 months ago

“I am still waiting for my parcel, apparently it is sitting at the delivery office and has been for over a week, it keeps saying out for delivery with the next vehicle. Shocking standards I expected this last week and needed it. Certainly won't ever order anything that ships via Yodel again”

Helpful Report

Posted 7 months ago

“Unfortunately missed my parcel however, Clare (Kingswinford) left her number for me to rearrange the next day. She messaged me the next morning with a rough time so I could make sure someone was in. Absolutely wonderful lady to go above and beyond offering a superb service! She is a credit to yodel!”

Helpful Report

Posted 7 months ago

“Absolutly useless!!! Nobody knows what is going on, I’ve already lost 1 parcel through YODEL now I’ve been to the local depot, they said the driver is off work and he’s took it home😡😡on the card he put through my door he said it’s at the depot!! Money lost at work!! Still NO parcel and looking like a return to this absolutly useless depot!!! Coventry”

Helpful Report

Posted 7 months ago

“Lies lies and more lies. Lie number 1 Attempted delivery.no one home. I was at home fitting a new front door. Lie number 2 Oh sorry driver had no access to the address there isn't even a gate. Lie number 3 he couldn't find the address. It will be delivered tomorrow. Next day it shows nothing on tracking customer service said it will only show once it's loaded onto van. 11.30 still nothing. Customer service said we deliver til 9pm. Rang at 2pm still nothing same lies so I asked why the parcel is not even on a van yet just more lies. Rang at 5.30 told it was going to be delivered. Now 9.47 pm and you guessed it. Nothing. This is completely normal for Yodel they are useless. No tracking not customer service number to speak with anyone just automated rubbish sending you round and round. Mickey mouse company full of foreign chat people spewing the same rubbish lies. I rang ebay who said they hear this all the time and recommend any future orders ask the seller not to use yodel. Well I won't that's eBay and a John Lewis order and a ninja order all lies lies lies.”

Helpful Report

Posted 7 months ago

“Second time having a package delivered to me by this god awful company. First time they didn't even bother picking it up from the depot for 3 weeks and were completely useless on support, I had to contact the company who I bought my package from to contact Yodel directly. Now for the past 4 days, I've had the same message around 6pm (ish) saying that they missed me and will reschedule. I've been sat in the front room waiting for a knock or anything but haven't even heard them try to deliver. I have double checked and confirmed my address and checked with neighbours Terrible company, terrible support, apparently terrible drivers, avoid!”

Helpful Report

Posted 7 months ago

“The courrier just tossed the parcel god knows where, said that it was "front porch" and posted a photo of some random house. There is no other house within the 5 mile radius of the address that I put, so I have no idea where this could be. I tried 3 times to get help with their livechat service, but it was absolutely useless, it was literally like talking to a computer. Afterwards, they did some kind of a review of the process and just informed me that they don't know where the parcel was placed and that I should contact the sender. Just trying to evade being responsible and making it as difficult as possible to complain. Luckily the value of the package was relatively low (around £20), otherwise I would consider taking legal action just because of the insulting way they handled the entire process. Terrible company”

Helpful Report

Posted 7 months ago

“The first day, their van showed in tracking as 1 delivery away, and at the end of our road, then tracking suddenly said there was a delay due to bad weather. (No bad weather at my part of the road). I walked out in the extremely light rain (so light I didn't even put my coat on!) to look for them but the van had gone. Then at the end of the second day they said there was a problem with my address, told me to go to Chat (which was closed by then) to correct it and didn't deliver. But when I went to reschedule they had my address there perfectly. Today they've not bothered again, the second of the Chat guys I spoke to eventually came up with the dubious excuse: 'my address isn't on their Satnav'. Well, my house has been here since 1960, no other courier has ever had a problem, (it's a normal street, numbered as usual, odds one side evens the other, clear street name signs at each end... )! So, still no delivery, and neither Yodel nor the company I ordered from can tell me where it is. Yodel's website says it'll come today, but as it's not on the tracking at all and the tracking hasn't been updated for 3 days, and it's now later than when both the previous drivers gave up and made excuses, I really doubt it. Ask for things to be sent with someone else instead. Yodel is not worth the stress.”

Helpful Report

Posted 7 months ago

“designed to frustrate absolute lies referred to referred to premium numbers absolute lies”

Helpful Report

Posted 7 months ago

“Id give 0 stars if I could. The drivers seems to be imcompetant and cannot find my address, even after my what3words address was given. So spoke to customer services, they couldn't do anything until the depot responded. How could they let such stupid drivers on the road?”

Helpful Report

Posted 7 months ago

“Worst company I have seen.”

Helpful Report

Posted 7 months ago

“Virgin media gave me a date for delivery but first message from yodel on that date said parcel to be delivered the NEXT day.....arranging to be home on the original date was a total waste of my time”

Helpful Report

Posted 7 months ago

“Like many other customers I have been told that my parcel is ‘out for delivery’ for the last 5 days . Then there is a problem with my address , and the driver can’t find it . Next the tracking stops 5 drops from my house and nothing arrives . Then the tracking stops altogether . This company are utterly inept and useless and should be shut down . I shall not buy anything from any seller who uses this ( non) delivery outfit . I have now turned my attention to the supplier of the goods I have ordered as it is their responsibility to supply what I have paid for . Frustration levels are through the roof !”

Helpful Report

Posted 7 months ago

“Appalling. The drivers just choose not to bother delivering. If Yodel are delivering your parcel, you will NEVER receive it!!”

Helpful Report

Posted 7 months ago

“Yodel is a total waste of time They are a disgrace to delivery service I have had horrible experience with them. First time it was an portable AC They did not deliver and started sending me lame excuses, that we could not deliver as we couldn’t enter the property I changed the delivery date and waited the whole day They did not come and send me the same message Contacted customer services and they said they don’t have it and asked me to contact the supplier Contacted the supplier they said they have sent it to the courier. I never had the item delivered Second time it was an item bought on Amazon. Yodel again did not deliver and said they attempted delivery. I had to get a refund Third time again they did the same. Did not deliver and said that they made an attempt. How? Did not ring my flat entry phone system, did not call me and just left without delivering. Completely unprofessional incompetent and all they give you is a bunch of lies. Avoid at any cost”

Helpful Report

Posted 7 months ago

“Yodel were supposed to deliver 2 large parcels on 14th Oct, and simular to other reviews I've read, they did not make the 2 hour slot they gave me, next day on tracker it said sorry we missed you and that they left a card, but there was no card. I changed delivery date, which was confirmed by yodel, there was no tracking available and no delivery, i changed date and address which they again confirmed, but still no tracking and no delivery, when I phoned automated service, because you will never ever speak to a human! It confirmed it had my date and address changes and would be with me soon, this went on for 4 days!! I phoned very who my order was with, and they found out from yodel that they were not going to deliver the parcels now and I would have to go to depot and pick them up!! I am livid by now, but very said to cancel order and then reorder, and they are coming tomorrow, I just hope it's not yodel. This is disgusting!! I think the drivers say they have attempted delivery three times because they know there's probably a policy that states customers must pick up after three attempts. We'll yodel you need to get a grip on this or your going to go bust, I know I will never use you, and I'll be warning as many businesses and companies to give you a wide birth if they want to keep customer, shocking!!”

Helpful Report

Posted 7 months ago

“My parcel as been out for delivery twice but not been delivered spoken to someone on live chat twice and got the same answer be delivered tomorrow what a joke this company needs closing down cant even deliver a parcel on time and live chat they don't even no what's going on”

Helpful Report

Posted 7 months ago

“They just keep returning my package without any atemp to deliver . We were home on both occasions. Lazy”

Helpful Report

Posted 7 months ago

Yodel is rated 1.1 based on 6,323 reviews