Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,016 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

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“Label swapping parcels swapped my office shoes worth over £100 for 2 items from Shien! The label underneath the one they’ve re printed claiming to be my parcel clearly shows the intended customers name and address!! Customer service is terrible basically told not a yodel problem take it up with office shoes!!”

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Posted 10 months ago

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Posted 10 months ago

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Posted 10 months ago

“Yodel leaves parcel on the streets and claim it's delivered F.. joke”

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Posted 10 months ago

“Constantly losing parcels. Never using them again. Worst customer services I've ever dealt with promise to investigate cases, then eight calls later find out that the case hadn't even been escalated for investigation, and there are no notes or rec ords of my previous calls- just constant lies and lost parcels- that's all you get with them.”

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Posted 10 months ago

“Dreadful is an understatement. Their customer service gave me coordinates to an address they claim it was delivered to ((round the corner from me)) and they hadn't gotten it in their green bin either! Thank god their son checked the nearby flat bins as their driver dumped them on some random flats on an entirely different street. Awful, their customer service could only tell me to wait 24hours for an update!! What update!? That the bins were taken out!?!? Photos conviniently didn't show the flat or house number either so it it wasn't for the neighbours kid this would6 have been lost.”

Yodel 1 star review on 15th September 2025

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Posted 10 months ago

“Item given to them on 4/09, received email they will deliver 8/09. Today 15/09 , still noting. Agent advised no update on their system. Sender contacted them, they claimed they attempted delivery on 08/09 , absolute B/S as I work from home. No card left, mo email received to say they attempted delivery, all Lie and giving conflicting info.”

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Posted 10 months ago

“Fast and Honest Recovery Services from Unique Recovery Firm”

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Posted 10 months ago

“Promised delivery 2 days a go, Not delivered. When on Web chat agent says they couldn't find my house, that they didn't have my correct address...it is on my parcel ! Rubbish service”

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Posted 10 months ago

“On tracking my parcel it states we’ve got it. That has been the case for 6 days. I contacted live chat and a representative tried to tell me that they haven’t received it. I e planned that is most likely the other parcel I have unfortunately being delivered by them. They asked for my parcel no. again and left the chat I now can’t send a message as it doesn’t allow me. Their delivery service and customer service/support is horrendous.”

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Posted 10 months ago

“Missed several scheduled delivery. Then they lie that you were not at home. This has happened too many times”

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Posted 10 months ago

“They employ incompetent and untrustworthy drivers who will either dump your parcel on the step where anyone walking past can steal it, or the driver will open your parcel and steal the item if it is valuable. Avoid this company like the plague.”

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Posted 10 months ago

“'Unable to gain access to the property', was the sole explanation I received from Yodel for their failed delivery. Incompetent delivery service and lousy customer service. What is difficult about accessing this property???”

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Posted 10 months ago

“Yodel driver took wrong parcel I checked with him what he was collecting When I said amazon he said yes It was for perfect draught. They wont help. Ive asked to speak to a supervisor. For 5 days . Not one available Staff close the chat on you of you ask for supervisor The phone is as bad .. no supervisor available and none can call back Im now out of pocket as I cant get package back .. And yodel dont do problem solving”

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Posted 10 months ago

“Every time a seller uses this company it's a nightmare. They never deliver to my address properly - they always leave it at some random address a few streets away without even attempting to find my address. Their customer service agents don't understand a word of what you're saying and just give you copy and paste answers. Their automated help line can't understand anything and just ends up hanging up. I even e-mailed their complaints team video evidence that the photo the driver had taken as "proof of delivery" was nowhere near my house resulting in my parcel being stolen on multiple occasions. They don't claim any responsibility nor acknowledge wrongdoing. Their response is simply "it's been marked as delivered have you checked around your house or with your neighbours?" without even reading what I've explained to them, or looking at the evidence provided.”

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Posted 10 months ago

“My parcel was delivered to the wrong house by Yodel, the courier company. As "proof of delivery," they attached a photo of a random brown door, even though my door is white. Despite this clear evidence of their mistake, they are refusing to contact the seller and have completely ignored my complaint. After 12 days with no parcel, the seller has also refused to issue a refund. It's shocking that both the courier and the retailer are avoiding all accountability. Avoid them both.”

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Posted 10 months ago

“tracking showed my package was out for delivery then the next update 5 days later said return to sender. Hopeless and their support just says contact the sender to raise a claim. They didnt lose it...you did. incompent support and drivers”

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Posted 10 months ago

“I'm not going to order anything from any company that uses yodel. They have lied about delivering my parcel 4 times already. I have no parcel and no idea when it will turn up.”

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Posted 10 months ago

“By far the worst courier company. This bunch of incompetents could not find my address. They only tried once and refused to try again. Now my item has been sent back to the sender, what a bunch of time wasters.”

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Posted 10 months ago

“I admitted the driver to my block of flats.....then nothing. No parcel at my door...Yodel update said 'left in shed'. I live in a flat...I do not have a shed and delivery specifically says 'deliver to door of...'. I am currently looking after my 3-year-old granddaughter so cannot go looking for my parcel. I'm not holding out hope it will be found tomorrow. Shoddy service.”

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Posted 10 months ago

Yodel is rated 1.1 based on 7,016 reviews