Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,330 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was due to be delivered, but couldn’t due to “bad weather”… It was slightly cold. The chat team said give it to 9pm but obviously it wasn’t delivered. Next day, haven’t heard an update, parcel says it’s at the depot but again, customer service said give it to 9pm again and no surprise, nothing arrived. Judging by other reviews, I’m in for a long wait.”

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Posted 6 months ago

“The only reason I give 1 star is because I can't do zero stars. Rubbish customer support, I'm waiting 10 days for a parcel that I've not received and the tracking says expected on Saturday 16/11 while it is 19/11.”

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Posted 6 months ago

“No service at all! I can't contact anyone to check what happened with my parcel.”

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Posted 6 months ago

“Been waiting for over 7 days then the status says out for delivery but it wasn't delivered No further updates totally useless company”

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Posted 6 months ago

“Don’t do it nothing but bull 🐂 let me down badly could put me out of business .its a shame I can’t give 0 stars even 1 is to many .never again will I order anything from any manufacturer that deals with this company……”

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Posted 6 months ago

“The parcel was not available to pick up at depot as promised, instead it was returned early (I was charged with delivery and return costs). Customer service then lies, asserting is was at the depot for 10 days, which it wasnt. I know, I was there. Avoid!”

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Posted 6 months ago

“Parcel was supposed to be delivered yesterday. Said next stop but was in but couldn't be bothered to buzz as have electric gates. Useless worst delivery service. This has happened before. Very Angry. Your drivers need proper training.”

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Posted 6 months ago

“Thu 14 Nov 4:45pm We need some more information about your address. Please chat with us ALFRETON SERVICE CENTRE Thu 14 Nov 9:43am Your parcel is with one of our drivers for delivery ALFRETON SERVICE CENTRE Thu 14 Nov 9:42am We have your parcel. Please check back for updates ALFRETON SERVICE CENTRE Wed 13 Nov 4:29pm Your parcel has arrived in our depot ALFRETON SERVICE CENTRE Tue 12 Nov 9:00am We have your parcel. Please check back for updates ALFRETON HOME DELIVERY Mon 11 Nov 11:30am Your parcel is on its way to you but our driver has experienced a short delay. Please check back for updates ALFRETON HOME DELIVERY Fri 8 Nov 12:51pm We need some more information about your address. Please chat with us ALFRETON HOME DELIVERY Fri 8 Nov 11:16am Your parcel is with one of our drivers for delivery ALFRETON HOME DELIVERY Fri 8 Nov 8:46am We have your parcel. Please check back for updates ALFRETON HOME DELIVERY Fri 8 Nov 1:10am Your parcel has arrived at your delivery depot ALFRETON SERVICE CENTRE Thu 7 Nov 12:54pm Your parcel is at our national hub WEDNESBURY HUB Tue 5 Nov 10:22pm We have your parcel. Please check back for updates NORWICH SERVICE CENTRE Tue 5 Nov 12:24pm We've collected your parcel NORWICH SERVICE CENTRE Tue 5 Nov 8:20am Your driver is coming to collect your parcel NORWICH SERVICE CENTRE Mon 4 Nov 5:23pm Your parcel collection has been booked NORWICH SERVICE CENTRE Mon 4 Nov 5:19pm Your parcel has arrived at your delivery depot (Collect Plus Store) COLLECT PLUS STORE Tue 5 Nov 12:00am We're expecting your parcel from your sender. We will provide updates here once we receive it NORWICH SERVICE CENTRE Mon 4 Nov 6:14am Tracking number provided”

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Posted 6 months ago

“Total and utter joke of a company didn’t deliver my parcel as apparently the driver didn’t know where it was, next thing. I know they claimed that the store was closed don’t believe a word they say, if you want to actually receive your parcel do not use this company”

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Posted 6 months ago

“Second review in two days. Was promised my non delivered parcel would arrive yesterday -did not. Got e mail today giving me a two hour time slot and at end of time slot got message on App to effect problem locating my address ! Same as two days ago.Drivers Sat Nav for different area !!!!! Just a load of lies and lame excuses. Have put the problem back to Uniqlo who use this mob to not deliver. Absolutely abysmal experience and shall avoid anyone using Yodel for deliveries. AVOID AT ALL COSTS”

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Posted 6 months ago

“Yodel apparently delivered my parcel on Monday to the wrong address, but are now refusing to do anything to rectify the situation. As far as I can see, they have just stolen my parcel.”

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Posted 6 months ago

“Yodel is the worse delivery company I ever use . They resend you parcel before they deliver. So frustrating service”

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Posted 6 months ago

“Absolutely appalling service. My parcel was randomly dropped off at a locker without any information provided—not even a QR code to collect it. When I reached out to customer service, their brilliant solution was to "just go outside and look for a locker." Seriously? I’m pregnant, and the nearest lockers are in three different directions, each about 20 minutes away. A treasure hunt is the last thing I need right now. To make matters worse, when I explained my situation, they simply shrugged it off and told me to contact the retailer instead. It’s shocking that they’re pushing their incompetence onto others.”

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Posted 6 months ago

“They always attempt to deliver. I actually ask now wich deliver service my provider is using ,if it's yodel . I move on ,they're shocking”

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Posted 6 months ago

“Absolute joke of a delivery service. I was out when they attempted delivery. The driver lied and said it had been refused at the door. Can't u derstand how these clowns are still in business”

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Posted 6 months ago

“Very slow method of sending goods. 5 working days after my item was actually "picked up" by Yodel driver from local Yodel store, it has still not arrived. An item ordered and dispatched via InPost arrived in 3 days of drop off!!!”

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Posted 6 months ago

“They seem to get worse every single time I have to use them”

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Posted 6 months ago

“Absolutely useless company. Two days running they say that they have attempted to deliver, however we were in on bothe days. We even tracked them to within one stop, then a message popped up that they have tried to deliver. Don't know why companies use this incompetent company, we never seem to have a problem with Everi, or Amazon.”

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Posted 6 months ago

“Always a problem and/ or a delay. Forgotten, stolen, lost, left anywhere, returned to sorting hub for a later date, not understanding English, don't know what happened, Totally incompetent at every level.”

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Posted 6 months ago

“Big piece of sh.t.💩💩💩🤮🤮 Diver never contacted with me. Describe as left package on safe place but he don't. Keep away from this company wankers.”

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Posted 6 months ago

Yodel is rated 1.1 based on 6,330 reviews