Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,322 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company are a shambles. I don't understand why online shops use them. They never deliver when they are supposed to and apparently EVERY driver they have, can't understand their sat nav. I recently paid extra for next day delivery. Here we are 5 days later. Their live chat function doesn't work either because noone will answer you. Shut up shop and stop operations if your company is that sh!t.”

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Posted 6 months ago

“Worst delivery company going they have had three days when they said they would deliver but then I get a message saying they can’t find my address, do their sat nav’s not work properly!! One delivery was out for delivery at 11.30 at night!!! And they can’t even answer their live chat Will now be contacting the supplier to cancel order and get my money back”

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Posted 6 months ago

“inaccurate tracking with a phone line without humans,chatline thats not fit for purpose.you pay your money then they make you wait wait wait.this lot make evri look gold star”

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Posted 6 months ago

“Do not use them under any circumstances. Lost 2nd parcel in space of 2 weeks and been costnatly fed lies how it's being delivered each day.”

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Posted 6 months ago

“2x Emails claiming to have delivered item but no item received. Very difficult to communicate with Yodel & very poor customer service. I would not recommend using this courier & beware if they’re delivering a purchased item on behalf of a business. Not trustworthy.”

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Posted 6 months ago

“Lost 2 parcels. The web chat does nothing the phone number is automated and tells you have had your delivery. Which you haven’t. You can’t talk to a person. The app tells you things have been delivered and gives generic pictures of houses. Not even parcels in front of houses. There is no way of explaining anything to anyone.”

Yodel 1 star review on 29th November 2024

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Posted 6 months ago

“This is terrible delivery said package delivered to my door handed to me personally totally false 73 year old never out of house tried contact almost impossible ended up on webchat waited over 35 minutes no response”

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Posted 6 months ago

“Just awful”

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Posted 6 months ago

“Outrageous service tracking system that doesn’t work avoid at all cost wish I’d read reviews be warned”

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Posted 6 months ago

“They are the best at lying and making excuses, the worst ever delivery company I have ever come across. I wish businesses and people would stop doing business with them. Costumer service is beyond terrible, they have no clue about where your parcel is, the make false promises that it will arrive by a surtain time, yet they just say that to get you of their back. Horrendous bunch of people!!!”

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Posted 6 months ago

“Ordered a parcel and yodel decided to deliver when they wanted, meanwhile they lost the parcel and didn't deliver when stated. Got the parcel sent for a second attempt and yodel decided to inform me that they will deliver when they get around to it. So I cancelled it, got my money back. Never had a parcel on time from yodel. Any company using yodel will not get my custom anymore.”

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Posted 6 months ago

“Said it was left on the front porch at 8.11pm, I finally realised the day after at 9.40am that it had actually been delivered. There was no knock at the door because they didn't even enter the garden, they put it on my driveway in front of the car for all the road to see the parcel. Where is the common sense!”

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Posted 6 months ago

“the worst delivery company ever, they lie about the deliveries, they lie on the livechat. There no way of actually speaking to someone. I get the same run around every time a parcel is sent to me.”

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Posted 6 months ago

“We witnessed the driver throwing our parcel over the fence where it landed in a pile of old leaves in the yard. It later stated on the confirmation of delivery email that it had been 'placed safely in the front porch. This is the third time this has happened. Do not use this delivery company they are rubbish”

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Posted 6 months ago

“Yodel are worse than everi if that's even possible!? Stay well clear of them all costs!!!!”

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Posted 6 months ago

“Yodel delivered a parcel I bought on Ebay under another parcel supposed to be delivered same day mixed up parcel numbers worst company ever can't reach them on phone avoid at all costs”

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Posted 6 months ago

“Parcel shown as delivered a week ago but never arrived. No communication from anyone. After days of chasing up, advised they had actually delivered to another address to an unknown person. Their solution is to go to that persons house and ask if they still have the parcel and attempt to redeliver correctly. Avoid.”

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Posted 6 months ago

“They delivered a package in the most worst state, box crushed and the Tun house was inside was all torn and crushed like if someone sit on it or kick it for some minutes, terrible! They knew it was their fault so they decided to leave in the middle i of my stairs and not knocking the door! When I wet to the web page to complain, there is a note that I have to contact the sender so it can send me another item🤣 So they don’t care about their faults! Don’t use it, it needs to disappear. Very bad service, the worst!”

Helpful Report

Posted 6 months ago

“I am disabled, confined to a wheelchair or false leg. Therefore I rely on having items deliver to my home. This company has shown itself to be thoughtless, arrogant, negligent and with a total lack of interest for the impact of their behaviour. Their driver left a heavy package on my doorstep underneath a notice stating I am disabled and to place all deliveries in the garage. Such notices mean nothing to this company, they have a policy of ignoring them, arrogantly thinking they do not apply to them. If I had not seen the package, I would have fallen over it. As it is I had to get a neighbour to move it. It was left in full view of the road, and exposed to rain. Despite writing to them, they maintain their arrogant, selfish attitude that they ignore messages on front doors. The responses I received from them were again arrogant, and also dismissive. Clearly they do not care one jot about the implications of their actions. They refuse my demand to make a charity donation of £200 as means of an apology, and also refused to update their systems to ensure all future deliveries were placed where the notice states to place them. I have all the patronising emails, the company just farmed it to their overseas "support", who do not do a thing, just write the same mails again and again. I also have a video of the driver reading the notice, then just dumping the heavy package on the doorstep. I cannot now buy anything that uses this dreadful outfit, it is going to be left where i' cannot move it or collect it. Every other delivery company reads the notice and does what it asks, not this lot. Disgusting company run by disgraceful people.”

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Posted 6 months ago

“Absolute shambles of a company parcel was given time slot for Sunday did not arrive had email saying will deliver Monday. No sign. Tracking said wednesday lmao. Live chat said it would be today by 9pm but still not been picked up yet at 5pm. Not holding my breath bl***y useless. Will be contacting the company to review their delivery company”

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Posted 6 months ago

Yodel is rated 1.1 based on 6,322 reviews