Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,947 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for parcel from 2 pm until now 8 pm. Delivery slot was between 14.46 and 16.45 hours. Contact yodel around 17 .30 and was reassured it will be delivered today. Now nolonger coming as per tracking Question- Why do drivers hoard lots of parcels that in the end fail to deliver. It's not like I have nothing else to do than to wait all hours for a parcel.”

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Posted 6 months ago

“Yodel are the worst delivery company, while customer service try their best to apologise, the drivers are consistently lying stating they ‘tried’ to deliver but were unable to..to a 24/7 site! No attempts made at all and my parcel is currently 3 days late and counting!”

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Posted 6 months ago

“The worst of the worst .Last 2 episodes of incompetence and negligence were leaving items in a neighbours hedge and leaving on a step in a busy street. They are not fit for purpose”

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Posted 6 months ago

“Delivery was originally 16 /17th Sept when this didnt arrive , i contacted yodel who gave me a new delivery date of the 18th Sept when that didnt arrive they gave me another date of the 20th Sept that also didnt get delivered , so its getting delivered today 22nd Sept not holding up much hope of this taking place BTW . however i did contact Yodel to express my concerns over the bad experience thay asked me to contact the sender of the item for any further updates . below is a copy of the reply sent by Yodel Greetings of the Day. Please accept our apologies for being without the parcel. We are reaching out regarding the feedback provided by the service centre. Following the investigation, the depot has confirmed that due to a high volume of parcels in your area, the courier is actively working to resolve the issue as soon as possible. We kindly ask for your patience as they clear the backlog, and your parcels will be delivered shortly. If you require any further updates, please contact the sender for assistance. Kindly note this email is for notification purposes only. Please do not reply to this email as it is not monitored for any inbound correspondence. Kind regards, Kartik Yodel Customer Service Team Yodel Delivery Network Limited, Skyways Hub, Speke Road, Speke, Liverpool, L701AB”

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Posted 6 months ago

“P.s even the chief executive complaints team are refusing to help me quite upset about it and Terrible service refusing to answer me about my delivery i was expecting to receive it 17th September and today 22nd September meant to arrive but told it might be today or tomorrow even though I was promised on 17th there refusing to answer me on there online customer service rang them having different stories worried whether there damaged or missing im getting quite annoyed terrible company be making sure to take it further if nothing is done”

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Posted 6 months ago

“absolutely useless”

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Posted 6 months ago

“They are becoming the new EVRI of the delivery world. Disgraceful service, can't even find an address (in truth they never even attempted delivery), and I went on live chat with them and gave them clear instructions how to find my address (not difficult) and yet days later they said for me to collect from their depot even though I paid for delivery. I have given them clear instructions, yet they have not even taken on board my instructions. Absolutely diabolical service. Why have staff on live chat that do not pass on clear instructions, or if they do, it is then ignored. Aren't customers important to Yodel? I have given one star to this company, but in truth that is one star too many. Disgraceful service. Will NEVER use their service again”

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Posted 6 months ago

“Is it just me or is Yodel getting worse??? They said the person wasn’t in to collect the parcel but the app still said it was in transit. The person is adamant that they never even heard from them. They then said 7 days ago they were returning it to me and again it is just showing as In transit. Won’t answer messages or chats.”

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Posted 7 months ago

“I will not use a business that dispatches its products using Yodel by InPost. Won’t go into the multitude of failed and infuriating details but honestly just take a general overview of customer reviews, tells you everything. As customers we rarely observe the courier before making the purchase but please do check if it’s Yodel as it’ll be hi thou likely you will not see your purchase… 0 out of 10 for this shambolic company..!”

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Posted 7 months ago

“Wish there was a Zero star for ratings They must be cheap because I don’t know why people would use them otherwise. As a delivery company they are unbelievably shocking. Doesn’t do what it says in the tin… ie deliver! They keep saying my parcel was delivered on 18th August, and oh how grateful I should be. When I raised a complaint they repeated it’s been delivered, and if not should take it up with the supplier. The supplier engaged THEIR business services NOT me. I was promised a reply within 24hours …that took 12 days, with guess what ….yes “it’s been delivered” NO IT HAS NOT. The proof they’re using is not my house. Any advise on where to go from here ? I’d love there arrogant non existent Customer service to contact me but I guess that wish is somewhere in the ether with my parcel”

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Posted 7 months ago

“Hello, I didn't receive my package. Yodel is a terrible service and didn't deliver my package. Never send anything with Yodel; they don't deliver packages! Contact this terrible service yourself and tell them to deliver the package to the nearest branch because they don't deliver to addresses!”

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Posted 7 months ago

“Disgusting company. Everytime some retailer decideda to use them I get a feeling of dread and yodel always manage to mess it up. No sign of delivery, online tracking not updated. Live chat never connects, phone line you can never get to a human to speak. Absolutely pathetic excuse of a company”

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Posted 7 months ago

“Customer service appalling Delivery’s terrible”

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Posted 7 months ago

“This company deserves a negative rating for just how completely terrible they are. I am genuinely shocked that a company can be so completely and utterly incompetent at their main service and still be in business. I ordered an item through eBay, the seller left it with Yodel in good time on the 10th. The item was moved to a distribution centre on the 11th. This absolute joke of an excuse for a delivery company then spent more than a week not delivering it (I'm writing this review on the 19th and still haven't received my item), just holding it at their local distribution centre and apparently, according to their tracker, putting it in a van every day but making no attempt to actually deliver it. Part way through this godawful experience with a company that needs to look up the defintion of what a delivery is I messaged them to see what the problem was, they told me (and this is 6 days after they first had the item at their local delivery centre) that apparently the item had been put on the wrong van that was on a different delivery route. Was this being done every day? Was this done on the first day the item was in a place to be delivered? HOW DOES IT TAKE 6 DAYS FOR YOU TO JUST REALISE YOU'VE PUT AN ITEM ON THE WRONG VAN? How is this company even functioning? How are is Yodel so completely incompetent at their main function? The worst part of this whole experience? Yodel actually lied on their tracker and said they had attempted to make the delivery once part way through the week, yet (given I was at home) this was a complete fabrication. So not only are Yodel incompetent, they're flat out liars. I am still waiting for my delivery. Yodel should be utterly ashamed of just how completely and utterly useless they are, you should honestly just pack up the company and stop. You are a net-negative on this planet.”

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Posted 7 months ago

“Meant to be delivered to In-Post locker on the 10th September. It is now the 18th Sep. I have called every day that they’ve been open and get told they will “find out” or that my parcel “will be delivered today” and it never is. The issue is that the In-Post locker is full. But why would they offer delivery to the locker then? So I have to wait for other people to collect their parcels for 8 days????? People should be given 24 hours to collect their parcels before they are sent back. I can’t redirect to my address as I can’t choose a time-slot and I work and live in a flat with nowhere for them to put my parcel. So I ordered to the locker for easy pick up but it’s turning into a nightmare! I’ve never had any delivery company hold my parcel hostage for so long. Please shorten the amount of time people get to pick up their parcels so there is good availability. No one should be leaving their parcel in a locker for 3 days +. Selfish. And Yodel need to ensure there is actually space in a locker before “attempting” delivery. Smh.”

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Posted 7 months ago

“Said they had tried delivering my package even though we waited in to get the delivery and there was someone here when they claimed to have tried delivering it. We then rerouted it to a locker to see if that would work better. It’s now been sitting in their warehouse. Their customer service relies on some of the dumbest chat bots and AIs on the planet and when you manage to get through to a human you find there is nothing they can do. Whey do people use this company”

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Posted 7 months ago

“The worst company I have ever used. I lost a package that cost a lot of money. and this is not the first package I have lost. I will never use this company again. AVOID”

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Posted 7 months ago

“8 days to deliver last parcel. Last parcel was in yodel`s hands for 18 days before I cancelled it with seller.”

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Posted 7 months ago

“Absolute joke of a company said they tried to deliver twice I was in so Absolute lie had to wait a week still nothing disappeared off tracking system I needed this stuff for my hoilday im fuming 😤 thieving scum bags”

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Posted 7 months ago

“Worst company ever!!!! They lie, cheat and steal. They really should be looked into as they are getting away with this. I'm so angry 😠”

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Posted 7 months ago

Yodel is rated 1.1 based on 6,947 reviews