Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,880 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,880 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel sent me a email saying my parcel was delivered today and it's not true my package is worth more than £100 from Shein and never arrived I been at home all day🤬 i need those things because im going on holiday.. i want my package back I am fuming 😤”

Helpful Report

Posted 1 year ago

“They don't tell you of they have an issue finding your address, you only find out through the parcels journey after it doesn'tshow up. They say update preferences but they ignore them. They say get in touch but no one answers the live chat or phone. The email address given for complaints doesn't take complaints and directs you back to the live chat option.”

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Posted 1 year ago

“Very bad company”

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Posted 1 year ago

“Rubbish, they should shut down their business.”

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Posted 1 year ago

“Such a silly delivery service, why email saying you will deliver on a Thursday then say Wednesday morning you will deliver on Wednesday between 1400-1600 making wait between that time so I can be there to collect. Tracked it the whole time, showed you were on my road then at 1700 go back to we have your package. Very dodgy and terrible service, I think the drivers or company are trying to get some bonuses.”

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Posted 1 year ago

“Delivery was not even attempted, they sent it to a depot in London instead of staffordshire and then couldn't work out how to fix it.”

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Posted 1 year ago

“If I could give u a zero i would with this stupid company”

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Posted 1 year ago

“You consistently lied for 3 days. Delivery has still not happened despite promises. Hard to imagine how any outfit could be worse.”

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Posted 1 year ago

“Liars so so awful”

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Posted 1 year ago

“Worst experience of a courier ever. Paid for next day and waited in all day. Then at the last minute they update the app to say delivery attempted. No calling card was left however and I live in a ground floor one bedroom flat...I would have heard the door because I have a telephone intercom. I now have only one option, to collect from 30 miles away despite living 1/4 mile from a yodel depot.”

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Posted 1 year ago

“For some reason, Yodel have had my package for 4 days. I hope they don't start charging storage”

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Posted 1 year ago

“Absolutely a joke of a company i waited in all day was even watching the tracking map and all of a sudden sorry we missed you this is the third time. I will make sure from now on that any company I buy from doesn't use yodel or I'll not be buying from them. Completely waste of time”

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Posted 1 year ago

“They didn't deliver my parcel or attempt to. They kept it for 21 days, losing it at some point. They queried my (accurate) address for days. Eventually to seller refunded bur I had to ask 5 times.”

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Posted 1 year ago

“Worst delivery service ever they don't deliver parcels when told to they have no way of decent communication”

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Posted 1 year ago

“This company needs to call it a day”

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Posted 1 year ago

“tracked my parcel all afternoon van past the store it was to be delivered too received a message to say they attempted to deliver but couldn't the store was open ?? so far waiting 5 days for delivery still nothing.”

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Posted 1 year ago

“Yodel is probably an even worse company than Evri. I've been waiting for my parcel for so long - they've been holding it in the warehouse for at least 5 days. I haven't had any updates for 5 days. And Customer Service is probably a joke. You can't get through to them by phone - after 12 minutes of waiting - I gave up. Webchat - you also have to wait until you finally lose patience and give up. Horrible company. I don't recommend it.”

Helpful Report

Posted 1 year ago

“Told my parcel was out for delivery. Tracked on app 1 stop away. Then said problem with address need to chat. Went on chat, useless told me to enter what 3 words on app. Said they would attempt delivery tomorrow. Checked app & what 3 words already on! They just couldn’t be bothered delivering. Tried to call but can’t get past automated voice mail. Very annoying. What happens if they can’t find me tomorrow do I just wait forever? Could have called me. Would give no stars if I could”

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Posted 1 year ago

“Waited in on the parcel all day watched the van tracker. It was in the street next to me and the parcel didn't arrive, I received an email at 21.11 hrs to say it was delivered at 13.00 to a safe place. No safe place on form, no photo, or card. Tried to phone its just a bot saying its in safe place. Tried live chat and no one speaks. Terrible service and company wasted 2 days on this and still no delivery!”

Helpful Report

Posted 1 year ago

“I had used Yodel to post CFL after packing it properly and also written fragile label. However they damaged it and the other party refused to accept. It has been more than 3 months and I'm still awaiting for the damaged parcel to be returned to the origin depot as claim process needs photo of the damaged parcel inspite of their portal showing the status as damaged”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,880 reviews