Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my package as it got lost on the day it should be delivered. No apologies from the courier”

Helpful Report

Posted 11 months ago

“I contacted Yodel via the Live Chat method as they had delivered somebody else's parcel to me. It took some time to get this across then when they emailed me to let me know what would happen next, they said I should contact the sender of 'my' parcel as they couldn't find any trace of it (despite me giving them the tracking number on the front of the parcel)! Hopeless. So, still got someone else's parcel and don't see why I should have to go to the other side of town to deliver it really.”

Helpful Report

Posted 11 months ago

“This company is absolutely abysmal, was given a 2 hour time window on the 28th December at 9am that it would be delivered by 9am and 11am i then got an email at 9:15am that the delivery had been unsuccessful when i was home the full time. It was then rescheduled to be delivered on the 30th where i was told it would be delivered again… Nothing - just a message on the app saying it’s in the local depot however that it was still arriving. Now today i contacted Yodel through at 9am as when trying to phone the depot i was greeted by a robot and then hung up on by said robot. I was told by Vijay that my parcel which is a TV was with a driver and would be delivered today - fast forward to 13:30 i then contact Argos webchat to somehow speaking to Vijay again which i was then told my parcel was damaged therefore the delay as Argos don’t allow damaged products to be sent - I then phone up Argos instead to then be told my parcel has not been damaged but it’s just due to the high demand and was told to wait for delivery for 48 hours which obviously won’t arrive with the New Year happening. I have no good words about this company i have been lead astray trying to track down my parcel; being told 10 different stories about what’s going on. This “company” should not exist it is a joke of a “company” and if you actually want to ever receive your product only shop with companies who do not use this joke of a place. If i could give 0 stars i would i’m absolutely disgraced with the abysmal customer service and delivery.”

Helpful Report

Posted 11 months ago

“said they delivered my package and pasted it thought the letter box when i told them i have CCTV to prove the driver never delivered my package the checked the GPS tracker and told me it had been scanned and delivered over a mile away there now say it going to be delivered to day but now is marked as delayed so now i had to start a payment dispute with my bank and luckily my back has given my money back but it still ongoing Yodel should be shut down”

Helpful Report

Posted 11 months ago

“The service is so bad , the service bad it’s like your being connected to a call centre in India. My parcels to costumers are so late this company needs to close down.”

Helpful Report

Posted 11 months ago

“Two days in a row have been told my delivery has been attempted but I wasn't home. On both occasions I have been home. Was told that according to gps the driver was at my adress. Don't appreciate being lied to. Will see if it arrives tomorrow but with it being a holiday I doubt it...rubbish.”

Helpful Report

Posted 11 months ago

“Pathetic company that say they attempt delivery but don’t. They just don’t bother and force you to collect. I have a camera on my door and not once have they tried to deliver nor leave a card. I have stopped buying from retailers who use them! @Uniqlo wake up!”

Helpful Report

Posted 11 months ago

“Delivery from Nkuku (who Yodel should know supply crockery). Came home, no card behind door, found purely by chance a large box of crockery (emblazened with the name Nkuku on the box) behind a locked 6 foot wrought iron gate which could only have got there if it had been dropped over the gate. Guess what? all smashed. I though Yodel couldn't get any worse for customer service. Shows how wrong you can be. FY8 postcode if you want to identify the halfwit employed by you.”

Yodel 1 star review on 30th December 2024

Helpful Report

Posted 11 months ago

“Contact system is rubbish”

Helpful Report

Posted 11 months ago

“Left parcel for me and lots of parcels for others just in the lobby of my building where anyone could have taken them. Customer service are less that useless.”

Helpful Report

Posted 11 months ago

“Ages in the office then sent a message saying delivery attempted. How hard is it to leave in an open chosen store? You get out of the van hand it over and leave. Sounds like BS to me.”

Helpful Report

Posted 11 months ago

“Liars , Thieves and scammers!!! YODEL should be investigated by trading standards. If I could leave zero stars I would and would cry from the rooftops AVOID AVOID AVOID! Argos are just as bad and have been no help at all....they must all be in it together.”

Helpful Report

Posted 11 months ago

“What an abysmal delivery company What an abysmal delivery company , cannot get a simple delivery job done , waited over 2 weeks for a parcel i had ordered online , to then receive an email yesterday telling me that my parcel would arrive between 17:51 - 19:51 , its now the next day and on their tracking info , my delivery has been 1 stop away for the past hour !! Will never use these again , if something so simple becomes a struggle so easily !! what a poor pathetic excuse for a delivery company !! And yet when contacting live chat , they could not fob me off quick enough , yet they happily took the payment to deliver the item , by sending me to a link that i had already used to get in contact with them !”

Helpful Report

Posted 11 months ago

“Absolutely awful delivery company. Delivers to the wrong address, holding my parcel unnecessary for over 5 days now! Waste of time...frustrating to say the least 🙄”

Helpful Report

Posted 11 months ago

“I can onlyecho same as so many other people. Been out for delivery since the 24th of December still not here on the 29th. Have now double checked and it’s telling me my parcel (which is actually for New Year’s Eve) will be delivered on the 4th of January! #theongestjourneyeverforadress”

Helpful Report

Posted 11 months ago

“SERIOUSLY something needs to be done. Yodel is absolutely shamble for delivery service, why do companies use yodel service after having a bad reputation. Yodel should be permanently close or banned from delivering parcels. They tracking system is rubbish.”

Helpful Report

Posted 11 months ago

“Yodel has done same again. Out for delivery they 16to18 o’clock it get to last 11 drop offs before me them stays later it will say delivery attempt which again will be a lie worst delivery company ever”

Helpful Report

Posted 11 months ago

“I agree with all of the complaints yodel delivery service is shocking..item.out for delivery 24th December no delivery as of yet on the 28th apoken to customer service to be told yodel has been closed...im sure people have paid companys for prompt delivery service and not received this i suggest everyone getting in touch with companys whome ordered from and asking for there prompt delivery payment back and telling them to boycott yodel”

Helpful Report

Posted 11 months ago

“When I say I hate yodel I do not mean it lightly. The hatred I have for this monstrosity of a company can not be described. If you want your parcel, do NOT choose yodel as your courier. They will do absolutely everything but deliver your parcel I’m surprised they even call themselves parcel carriers as they don’t deserve the title. Avoid at all costs .”

Helpful Report

Posted 11 months ago

“I arranged for my parcel to be delivered to a parcel shop that was open until 9pm each day. Twice my parcel went out for delivery and each time at 7pm the tracker said delivery attempted, could not access the store. I watched the tracker on the second delivery attempt and it reached the 22 stops before me stage and then tracking disappeared and was replaced with a message the delivery had failed as the driver could not access the store. The driver was no where near the store. I rang the store and they were definitely open. Only conclusion is that driver had too many parcels to deliver and was running out of time so just made up an excuse that the shop was shut, never even attempted delivery. No update on the tracker now since 13 December, so parcel is now lost, thanks yodel for ruining Christmas.”

Helpful Report

Posted 11 months ago

Yodel is rated 1.1 based on 6,726 reviews