Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,016 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 7,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel is a complete disaster. I was given a tracking update promising delivery on Monday afternoon. Nothing arrived. I contacted customer service, after jumping through hoops, and was told to "wait until 9pm." Surprise: no delivery. Next day, same excuse, same empty promises. No updates, no accountability, no real support. How is this company still in business? Total joke.”

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Posted 1 year ago

“My client picked Door-to-Door delivery. The driver didn't show up, no sign of him or from the company for an entire week. More than it, I did everything to get in touch with them - the live chat didn't load, the phone line is a robot who could'd help and just redirected me to the website, the website does not help and didn't allow to reschedule, even if it was their fault for not showing up. I lost the client and the order. Would recommend to avoid this company if you want your business to run smoothly.”

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Posted 1 year ago

“My parcel was delivered to the wrong house and they say the issue has been resolved but I still haven’t got my parcel, shocking customer service. Don’t use yodel. I don’t understand why Vinted still offers yodel when there’s multiple negative reviews everywhere.”

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Posted 1 year ago

“My item (a ceramic storage jar) arrived broken despite wrapping carefully and labelling ‘fragile’ …. Vinted won’t help so I tried the courier. It’s REALLY difficult to get hold of any details for customer service. Then you get a person who is very unhelpful and nothing from the ‘complaints’ department. I’m out of pocket ! I WONT BE USING yodel again. Stick to Evri or Royal Mail !”

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Posted 1 year ago

“I had thought Yodel was the best of the delivery companies — I have on recent experience now decided they are potentially THE WORST. I won’t deal with them again and I urge anyone else NOT to consider them if you want a reliable delivery !”

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Posted 1 year ago

“What a bad experience with Yodel. I ordered a parcel from Amazon with my address as usual and the idiotic driver took it to the wrong address. Until now I haven’t received my parcel.”

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Posted 1 year ago

“They lied about my delivery and app doesn't recognise my postcode.”

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Posted 1 year ago

“Beyond useless. Admitted to losing my parcel after promising repeatedly to deliver it on various days. Is this the worst delivery company in Britain?”

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Posted 1 year ago

“Was told they'd tried delivering my parcel, I can categorically say that no they didn't! I've been in all day. Tried updating their system with instructions which may be relevant, however, the system won't update. Webchat is useless, they don't understand my post code, worst courier company, never have a problem with evri or Amazon.”

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Posted 1 year ago

“Parcel was delivered to to the wrong address.”

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Posted 1 year ago

“Meant to be delivered on Saturday latest Wednesday now on Thursday waiting saying will be here by Friday terrible company”

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Posted 1 year ago

“Absolutely uselss, delivered to wrong address, photo not even my house, Yodel customer service beyond useless, their investigation team said it was delivered correctly, but not to my address. The person who received my order brought it to my house a few days later, they said their house has a number on the door that isn't the same as mine, the next day I receive an email from Yodel saying that my parcel had indeed been delivered correctly. What an absolute joke.”

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Posted 1 year ago

“Delivery promised between 1.20 and 3 .20. Nothing arrived and for 4 hours the message has shown “3 deliveries before us.” No update and the tracking is therefore a complete waste of time. Appalling company!”

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Posted 1 year ago

“As always everything goes wrong - paid for 24hr delivery and parcel goes into the Yodel system and just seems to disappear. Now on day 3 and no idea when I will receive. The online chat help thing is just a joke - literally worse than useless. They can't actually take any action to resolve any issue.”

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Posted 1 year ago

“Yodel are the worst delivery company in the U.K. I’ve been waiting for 5 days now for my parcel but every day they say out for delivery but it never arrives.”

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Posted 1 year ago

“Item was on 2day delivery item arrived delivery depot 7.15 am Fri delivery Monday even evri would have had this delivered in 2days”

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Posted 1 year ago

“Delivery never arrived. Online chat absolutely useless apart from the first class attitude! Never will I buy from another company that uses this delivery service again”

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Posted 1 year ago

“Delivery was due no later than today, 7th June 2025. Kept checking tracking info which stated it was out for delivery. Checked again at 3pm. To my suprise it was now showing delivery attempt failed. At no point did they attempt delivery today as I have been home all day. Contacted them via web chat to be told delivery had been attempted and it would now be Monday. I stated delivery had not been attempted nor was the parcel left in my designated safe place and asked why they were not being truthful. Kept stating sorry but nothing they can do. Exactly the same has happened previously with Yodel now. Quite happy to take payment for a delivery, fail on the delivery then lie to cover themselves. Very unhappy with the service this company supplies, don't know how it is still in business”

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Posted 1 year ago

“It’s been a week and have not received my parcel due to ‘technical issues’ and the driver. :(((”

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Posted 1 year ago

“I received text and email to say that my parcel had been delivered to my selected store, I had to have it delivered there after the driver couldn't be bothered to try and find my address, went to the store to be told it wasn't there I called the call centre and was told this is usual and I will receive another text when it's actually in-store, went on the online chat to confirm who told me this was not correct and I'll only receive the delivered message when delivered now have to wait 24hrs for an investigation!!”

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Posted 1 year ago

Yodel is rated 1.1 based on 7,016 reviews