“Pricing is fine, customer service appalling. They emailed my wife’s renewal through, it clearly says it will auto-renew. We checked other prices and decided we were happy to stay with Yoga. This morning, the day after the renewal date, an email arrived saying the policy has lapsed and she is no longer covered! Online chat was useless, and there’s no email or phone number. Will now go elsewhere.”
“I had been with my other for years & they doubled the cost this year. I went onto compare.com & they came up with some great quotes & yours was one of the best. It was easy to follow on the website, no problems whatsoever. I’m very with your quote & would recommend you to other people.”
“I just wanted to update the value of my car, but to do that I ended up paying for the insurance 3 weeks early. There was no method to delay the payment.”
“I’m so cross as my car insurance was automatically renewed against my wishes with this company. I already had taken out a car insurance with a cheaper company ( I never ask for auto renewal. ) However I thought I’d contact them but this proved impossible. No way to speak to anyone. Downloaded app that would not work. Continued to say they couldn’t find me on system but they manage to take my money ok.
2 hrs later still trying to figure out how to cancel this.. I felt annoyed and frustrated. Tried to do on line chat, no one there . Tried everything I could . Rang my bank asking them to deal with this as I never authorised the much more expensive renewal. £70 more than last year for the same car. I want someone to help me cancel this but no way found to do it. Live chat not available. I will not use an online insurance again with no telephone number to call.”
