“I have decided not to renew and I have found it impossible, like many other customers, to cancel the policy.
Your chatbot is useless too.
I would have given you zero stars but this textbox would only open if I gave one star”
“I had a portal to view my policies but now can't access my account and I need to change vehicle it keeps sending me to register my details but will not allow me to do so I have messaged on your live chat and after explaining I am still being directed to register my account I need some help to be able to change car”
“We are trying to cancel a renewed policy which we did not want, within the 14days allowance of time. We can find NO WAY of doing that on your website. It is user unfriendly. Please tell us how we can contact you in order to cancel our policy. We have already written a letter to which we have had no acknowledgement. Please will you phone us on 01305 262005 SIGNED
David Gannon”
“I’m so cross as my car insurance was automatically renewed against my wishes with this company. I already had taken out a car insurance with a cheaper company ( I never ask for auto renewal. ) However I thought I’d contact them but this proved impossible. No way to speak to anyone. Downloaded app that would not work. Continued to say they couldn’t find me on system but they manage to take my money ok.
2 hrs later still trying to figure out how to cancel this.. I felt annoyed and frustrated. Tried to do on line chat, no one there . Tried everything I could . Rang my bank asking them to deal with this as I never authorised the much more expensive renewal. £70 more than last year for the same car. I want someone to help me cancel this but no way found to do it. Live chat not available. I will not use an online insurance again with no telephone number to call.”
“Can’t access my account saying wrong email but it isn’t . It’s the only email I have. Need to change my policy. Tried resetting it with out any luck unable to speak to anyone as there is no contact number. Trying using online support live. Chat with no result”
“I wanted to put no stars but that was not a option , my insurance was cancelled due to a glitch ?? in the system after 10 weeks ?? . No change in my circumstance
9 years+ no claims no convictions giving me a very sort time to find new cover - the closer to your due date the more you can end up paying”
“I made a mistake by paying for the same car insurance twice, I tried to cancel immediately but got charges £50
You can't speak to anyone about anything.
I will not be renewing any of my vehicles with ever again no matter how low your quote is!!!”
“I checked my bank statement today on 7th May £216 was taken out on 21 April £242.37 was taken out. When you said renew I didnt know how much it was and redone it on 7th May so I have payed twice please refund me
the difference
My policy no is GDCNA00020017”
“You took out two payments for the same vehicle. One on the 24th may £400.78 policy VGCV 0006646 which I done on line. Then on the 6th of June you took £428.67 PolicyYGCV0001296 which I did not authorise. The vehicle was Ford Ranger EJ20WJN. How has this happened two policy payments same vehicle. Could you please sort this out for me and refund my £428.67. Thank you Richard Clark”
“I cancelled my policy on the portal on 02nd June but you still automatically renewed it and sent me confirmation via a No Reply email on 08/11.
Your Live Chat bot did not understand and wanted me to cancel the policy but then I would have to pay a time on risk and admin charge, and there is no contact email or phone number - but it is a Saturday and I am abroad on holiday so I can't call you anyway ! Not impressed and will be calling you on my return on Wednesday for a full refund with no admin charge. S Bennett”
“The price was not competitive this year and I found there was NO number or email to contact Yoga to speak or email anyone, even the live char just circumvents you back to a website where I cannot log and leave any questions.
I wrote stating I do not want to renew only to have money taken out my account. I will be making a formal complaint Very disappointed A Robb”
“Very competitive prices but had great difficult logging on to my account. Not sure how I managed it in the end. They were going to automatically insure me for another year which I didn’t necessarily want, so needed to alter this, but it was a very frustrating and anxious situation.”
