“I haven’t gone through all the documents sent to me
But having had a quick glance at the roadside recovery policy I was surprised to find I am not covered for recovery if I am involved in a my fault accident
Or only discovered this after paying for my insurance
I would consider this to be a Nasty hidden surprise”
“URGENT unable to update my card details to insure car because Yoga insure have linked my email to an old policy!!
Would you please link my renewal policy to my email now to ensure the car is insured.”
“Website frustrating to cancel renewal. Tried to charge me £60 as you renewed when I asked you not to. The charge was because I cancelled wothing 24 hours under the 14 day rule . I wonder how many ex customers you con to make a cancellation and they pay up not realising they have 14 days at no charge.
No phone numbers . You just make it too damn hard to cancel.... no doubt on purpose. Reported you to financial ombudsman to try and stop your con.”
“I bought a car insurance policy at about 10.30 in the evening . When it had gone
through I printed the schedule and it was then that I noticed an error. I went on
line the next morning to try to change it and was asked questions I couldn't answer
so tried the chat, I got the bot who couldn't help but failed to get an Agent !! After
an hour of getting no where I gave up and cancelled . The policy isn't due to start
until 6 June but they are still deducting £49.99 from my payment. Whatever happened to the 14 days to change your mind!!”
“Ive been trying to cancel my insurance from 2nd June but im getting an error message trying to sign in with google and cant get signed in using my email address. You sent my new documents for renewel on 3rd June. I cant get in contact with ypu as there's no telephone number and only a no-reply email service. Please cancel my insurance asap.”
“I MOST CERTAINLY DID NOT RENEW MY VEHICLE INSURANCE COVER TO START 1stJUNE 2024 YET THE PREMIUM WAS AUTOMATICALLY DEDUCTED FROM MY BANK ACCOUNT MUCH TO MY DISGUST. I HAD NOT RENEWED BECAUSE I FOUND CHEAPER COVER ELSEWHERE. NOW I AM BEING CHARGED FEES BEFORE HAVING MY MONEY RETURNED. I WANT THESE FEES DISCOUNTED AND MY FULL NON-AGREED TO PAYMENT RETURNED!!! I WILL NEVER RECOMMEND YOGA INSURANCE TO ANYONE.”
“I need to cancel one of my policies as I don't own the vehicle however so far you have refused to get in touch to resolve the issue if I don't hear from you within the next 24hours I will have no alternative but to involve the ombudsman I do hope it doesn't need to go that far”
“Signing up for the policy is quick and straightforward. However, claiming is a different matter. When a third party hit my car and I had to make a claim in early March (it is now June) the whole process has been a complete nightmare. Countless follow up calls needed, otherwise no contact from the insurance company. Still not resolved. Never again.”
“No contact whatsoever with a human being. No access to a human being by telephone or email (except for making a claim).
No paper copy received of the insurance policy.
Everything relies on the use of digital technology. This feels very insecure and inhumane. Unlike the other insurance companies I spoke with, all effort is on the part of the client not the provider. Car insurance is a serious matter and it feels highly disrespectful that a company can ‘hide’ in this way.
I would have cancelled the car insurance policy if it wasn’t so stressful to do so! It wasn’t that much cheaper than my other quotes but I didn’t realise how the company functions at that time.”
“what a joke i cancelled my renewal 3 weeks before renewal but they still renewed it and what to charge me £50 plus for one day after requesting " DO NOT RENEW " i now have a battle on unless you are 110% with a computer do not use”
“I was quoted £211.24 by confused.com which was the figure that I thought that I would be paying but when I was transferred to Yoga I was charged £236.18.”
“i would have given 0 stars if it allowed. I got 2 quotes from you, the second just as I had to take the insurance out as I has purchased the vehicle to drive it home and to tax it. The second quote was £16 more expensive and I had to pay an 'admin fee' of £15, so in fact the quote worked out more expensive than other quotes I had from the Confused website. I had no choice but to pay this as I had a poor wifi reception on my phone. You should not put misleading information on your quotes and you should have put the admin charge on the website, clearly. Disgraceful and down right dishonest.”
“I have tried many times to get my Insurance documents , but there is no reply.
Iv asked what are my Monthly Payment going to be , Still no Reply.
Iv asked for on the 3rd /05/24 when my Insurance starts how many £s will you be taking that Day , i need to know so i have enough Money in the Bank every time its Pay Day .
Scott 29/05/24”
“I'm sorry to say I don't like your Insurance System at all. I haven't been able to speak to anyone, I haven't had any official certificate with contract details at all.
The amount I pay each month I am not clear what it is for other than car insurance. I was beginning to think it is a scam but then I found you on meerkat compare site, which is well known.
I have tried endlessly to contact you online but it states you do not recognise my email, so asked me to register, which I tried to do, yet not to be recognised again!.
I feel like cancelling.
Can someone get in touch with me please and leave me a phone number.”
