“I was impressed that my renewal came through and it looked like you had offered the cheapest option without the silly process of me saying I have a better price please sharpen your pencil.”
“Really difficult website to use when trying to edit renewal details regard your vehicle. Tried the virtual assistant but could not get through to a member of staff during there opening times. Will try again before renewal and if no success will cancel. Sometimes cheapest is not the best.”
“Been trying for days to get in touch via portal. Not working says register and we will send an email. Still no email. Not very customer friendly. Will have to think hard about renewing with you this year”
“Extremely clear and detailed renewal information in plenty of time. Very happy to renew with Yoga as unlike many insurance companies the premium reduced in cost with additional benefits.”
“TOOK A LONG TIME TO ACTUALLY GET A PRICE. REJECTED MY LICENCE AND MY WIFES LICENCE DESPITE THE FACT THAT YOU ALREADY HAVE COPIES OF MY LICENCE. NO DISCOUNT FOR INSURING A SECOND CAR. WILL NOT BE RENEWING WITH EITHER CAR.”
“I can not thank Abbie enough for all her help this afternoon. She explained everything clearly to me and put my mind at rest. Great customer service from Abbie. Jacqueline Semple.”
