“You’ve changed my payment day and apparently also changed my password because I can’t get into the portal to change it so you don’t take me over my overdraft limit and attract fees again next month. I’m also not receiving the reset email no matter how much I request it.”
“I'm almost dyslexic with computer formats, so just about managed okay. Couldn't find an option for docs' in post or to opt out of auto renewal, but maybe that was just me. Found a postal address & wrote confirming no auto renewal and was delighted that Yoga responded confirming receipt of letter , noting my preference. I thought that was good service.”
“I tried to log into my portal to cancel my policy as it kept saying I hadn't done the verify I'm not a robot part even though I had and got the green tick!”
“I was about to cancel my insurance but I spoke with Abbie who was so helpful and she managed to get me a better quote. The whole process was smooth and she was super helpful. Thank you Abbie”
