“Far to time consuming and complicated doing things via an online portal, a few things needed changing on the policy and I just seemed to hit a brick wall.”
“Really disappointed with the service and attitude of Yoga insurance. I took out a car insurance policy about 2 weeks before my current policy was due to end but the following day needed to cancel it. I understood that, as part of the 14 day cool off period relating to insurance, that I would receive a full refund, especially as the policy had not even started. When trying to cancel it online, i found out they were charging a Ā£50 cancellation fee. This seems totally unreasonable, especially as the cover has not even started. I tried to speak to Yoga but, as an online company, there is only a useless chatbot and the live call operators only work short hours. On speaking to them (via chat) they were totally unwilling to make any concessions. Very disappointed with the poor attitude towards consumers.”
“The end result seemed good. However, despite trying all day the form kept freezing on my computer. Late on I tried on my phone as a last resort and it worked perfectly! Obviously an IT issue there somewhere.”
“I'm not happy !!!! No contact number. Don't need breakdown insurance!
Too expensive. Please a human being to call me asap to discuss my renewal!!!!!!!!!!!!!!!!!!!!!!”
“Tried to cancel policy on 15th July but it kept coming up saying couldn't be done. Then when insurance restarted 16th July I was charged Ā£28.00 to cancel which was very annoying!!”
“I am still waiting for refund on money taken from my account when I have not renewed policy. Can someone please call me as it's impossible to speak with anyone”
“I have tried to explain, no one has called me. I am disgusted with your company. I experienced a breakdown last weekend and was very upsetting . I tried to get in touch with your company & couldnāt. I had to call another company for help. I am not happy at all with your āserviceāor should I say LACK OF SERVICE !! Shame on you all.”
“I doubled up on my car insurance do to your software difficulties so had to cancel the policy after 1 day and got charged Ā£49 what happened to cooling off period of 14 days”
“Having never used your services before it was a very clear and simple task to set up my insurance policy with you thank you would highly recommend you.”
