“The price was eventually right. I did go through adding the extras and was dismayed that the price came to £168. I had thought the extras were the final price not cumulative. Silly me”
“I have been trying to contact your team for over a month without success. I urgently require a certificate confirming my No Claims Bonus, but despite repeated attempts, I have received no response.
I was recently informed that you could not provide me with a re-quote due to an "outdated driving licence number"—however, I was never asked to update this. I have since tried to provide the correct information, but all of my messages have gone unanswered.
Additionally, I am unable to access the customer portal as my account has been deactivated. The automated online chat function offers no resolution and leads in endless circles without connecting me to a real person.
This level of customer service is unacceptable. I would appreciate it if someone could urgently respond to this matter and send me the documentation I’ve repeatedly requested.”
“They are totally awful. I had insurance with them for 8 days paid a large deposit and they the car broke down with a bad mechanical fault which was not worth fixing I cancelled the policy and explained why. They then wanted to charge me a further cancellation fee. I thought I could appeal to their better nature but no I now have a debt recovery firm on my case with a substantial increase into the bargain. Don’t insure with Yoga !!!!!!!!!!”
“Relatively quick and easy process to set up my insurance. The main annoyance is that there is no obvious route (despite what messages say!) to request a posted copy of my policy and certificate!”
“Not happy at all. After carefully examining all of the documents I cannot find my named driver on the policy. After several attempts to find a way of getting in touch with you I am at my wits end with it. Please can you help me on 01656 305165”
