“I have been trying to let you know a change in our circumstances for the past few days before our renewal date. Several attempts were made online, but these failed because you needed to know details if the immobilisers on our cars. I did not have these details, so you did not accept my submission. I then wanted to speak to somebody on the 'phone, but can't find a 'phone number. I gave up!”
“Said 421 for a quote then go to website comes up to 455 more thieves in the job terrible 421 is 421 no added extras bad bad as normal insurance the biggest fiddle”
“After being redirected to the Yoga portal the process of completing the application was simple. The overall experience was good and subsequent communication accurately confirmed the transaction.”
“No contact whatsoever with a human being. No access to a human being by telephone or email (except for making a claim).
No paper copy received of the insurance policy.
Everything relies on the use of digital technology. This feels very insecure and inhumane. Unlike the other insurance companies I spoke with, all effort is on the part of the client not the provider. Car insurance is a serious matter and it feels highly disrespectful that a company can ‘hide’ in this way.
I would have cancelled the car insurance policy if it wasn’t so stressful to do so! It wasn’t that much cheaper than my other quotes but I didn’t realise how the company functions at that time.”
“what a joke i cancelled my renewal 3 weeks before renewal but they still renewed it and what to charge me £50 plus for one day after requesting " DO NOT RENEW " i now have a battle on unless you are 110% with a computer do not use”
