“Ridiculous company. I have had insurance with a different company for the last year. I have been told that my insurance has auto-renewed with Yoga - so how does that happen if you are not actually a current customer? So I have cancelled the policy (I already have another policy for this car) and it's going to cost me £100 - I need to talk to the FSA- what a disgrace!”
“Absolute nightmare to deal with being sent round in circles trying to speak to someone about my non fault claim constantly referred to live chat which again sends you round in circles. I will never ever use this company again no matter how much cheaper your quote is. This is by far the worst company I have ever had to deal with . Absolutely shocking way to treat customers”
“I took out insurance at the request of an elderly lady who was not confident to do it herself. The following day we learned that her neighbour had also done the good deed. When I applied to cancel the policy I was charged £49.99 to end a policy that hadn’t even come into force. This is appalling treatment”
“terribloe experience. they renewed without my authority then charged me £50 to cancel it the day after. terrible customer service. live chat does not work. a shambles”
“I wanted to cancel the automatic renewal but the question was unanswered by the website. I know from the other low marks others have had the same problem yet in the pre-information it makes it sound so easy.
The only way you truly know an insurer is after you have made a claim...I hope I never need to make one...but it was the cheapest.”
“You renewed my insurance without even telling me the anniversary was coming up.
Sent me no alert or renewal quote and auto renewed.
This is very bad practice. I'll never use you again and will make a complaint to the ombudsman”
“They make it a nightmare to try and cancel your renewal! Can’t get hold of anyone, impossible to try and log on to the portal! Do not send out passwords when your old one doesn’t work.
Will make sure I use a proper insurance company next time !”
“Poor. There is no telephone customer service...no direct customer help. It took me 2 hours to fill the forms out and even then I got it wrong due to no friendly voice to help me. I wont be re-newing next year. Being an only service creares its own problems. Its all abt 'bottom line' with companies like yours. If id known that from the beginning id have never gone with you. Ive never heard of you before and i never will again.”
“I wished to transfer my car insurance to van insurance with you and was unable. I therefore lost money on my car insurance and had to pay the full amount for the van insurance with you. This is not acceptable.”
“I visited yoga via money supermarket. I made a mistake with my driving licence no. and so yoga would not accept it. I corrected this but yoga would still not accept it. I went back to money supermarket and corrected it but yoga would still not accept it. I then did a new quote on money supermarket with the correct no. and yoga would STILL NOT ACCEPT IT! I then went direct to yoga and my licence was accepted but the premium had increased by ten pounds!”
“I bought this insurance because it seemed to have the best price for what it offered. My mistake was i didnt read the details because i was rushing to get it done. Its an online service only which put me off and when i went to cancel before policy began i have been charged £49.99. i can understand a small fee for admin but thats a hefty price when i havent used their services yet. It was bank holiday so cant do online chat and now cant use my log in because ive cancelled im guessing. Seems a very unethical way of operating and communication is vital in a people based business. Not happy at all.”
“My direct debit would not renew, I got told my insurance would be cancelled. So I took out insurance again from the date you sad my insurance would stop. Do effectively I have taKen out the same insurance twice! I could not speak to a human, who could have resolved my direct debit issue easily!”
“Yoga car insurance automatically renewed my policy, no email to advise if I wanted to and when I cancelled as I’d taken out elsewhere ( Cheaper ) they are trying to charge for 1 day for which I’m already insured, beware of this company as they don’t even have a phone line to speak to anyone!!!!”
“Terrible service I bought my insurance yesterday and BY LAW you get a 14 day cooling off period but you have charged me £50 to cancel. I'm going to get in touch with trading standards. It says below how did I communicate with you. Well telephone is a joke as you can't ring your only on line”
