“Insurance was easy to set up but I need to get in touch to make a simple change (not on their list of changes) but it's impossible to speak to someone. I can't get past the chatbot. Very frustrated!”
“Very good insurance with many items included as standard. Excellent service from Abbie on live chat. Answered my query very quickly and efficiently. Friendly service .”
“Very efficient and very easy to navigate.
The price is much lower than everyone else and that’s my priority nowadays.
As long as it’s as easy and efficient if I need help or make a claim. That’ll be the proof of a good insurance company for me. But so far so good!”
“I bought a van policy a month ago and could not regisiter it as my email was already linked to my existing car policy (I'd forgotten it was also Yoga). Messaged you and got in but car policy lost. Your website said assistant available Mon-Fri 9- 5pm but when logged in (only said I had 1 policy) yesterday at 2:25pm it said live chat Mon-Fri 9-2pm. Today your portal was down. I've been trying since 1:45pm, now nearly 3pm!! Just glad I don't have a claim or amendment to make!! Still not happy that I can't access both policies.”
“Easy site to navigate hope I don't have to use but seems to have all the extras that I require with my policy.
Quick and easy to set-up and real time interaction unlike the dreaded your in a que.”
