“Absolutely disgusting service. Renew your policy automatically, even thou chosen not to do so, and then charge you £49 for cancellations. There is no customer service, it’s all automated, therefore you can’t speak to anyone at all. Absolute rip off, especially these days when times are hard! Never again!”
“My agent was Shanice, she answered my queries politely and promptly and was very efficient. I was amending my existing policy due to a change of vehicle. Good price and great service.”
“This is the first company I have used that have not increased their prices on renewal , this has saved me time and energy not having to search for a new insurer. So easy to apply and easy to edit changes if needed to.”
“I was changing my car but keeping my insurance with Yoga but found it absolutely impossible to speak to an Agent I am 67 years old and not technically minded”
“A lot of information on my profile was not carried across to my policy after payment and then I had to change which you then charged me for doing so
So disappointed with this especially the extra charge”
“Hello,
My agent was Courtney and she did an excellent job dealing with my insurance issue. The process was quick and everything was explained simply and resolved quickly. Very good service. Thanks Courtney.”
“The renewal quote was very compatible to other insurance companies.
We rang to see if quote could be beaten but would have actually cost an extra £1 to change.
No hassle policy, nice assistant so decided to stay.”
“Competitive price and when I needed to make a complaint a good response and resolved it to my satisfaction. All support is virtual. Clear from the outset but some people may like to have a verbal conversation.”
“I’ve tried to cancel my renewal, even wrote to the complaints dept at head office,
I was unable to log into my account as they had changed log in details and I couldn’t do it.
I’m 75yrs old not brilliant with computers,and there is no telephone for them.
Now I get an email saying they’ve renewed my policy, no reply. Emailmccann.”
