“Price much higher than elsewhere. Card was auto saved so renewal went through. £49. Ish admin fee to cancel even in cooling off period? Other fees high also - strange for online. ‘Bot’ very poor. Lack of clarity on documentation as there was so much to plough through.”
“I had been searching for a policy for my car insurance that did not break the bank but covered what I needed...the application was easy and I found what I needed.
I would recommend Yoga-Insure to anybody that's needs a swift online acceptabley priced car insurance.”
“Off to a bad start with prices being jacked up on their site, including admin fees (for what?! It's all online!) after being artificially reduced on the comparison websites to suck you in.”
“Prices are excellent but if anything goes wrong 'bots' are not good enough and go round in circles. Should have easier access to human agent and I wonder if next time I'd rather pay a little more for better service.”
“It was super easy and an excellent price. However, I would have given 5 stars but for the final payment. Unfortunately, when I paid online through google pay(Wallet) I received a message telling me that payment had failed and reprocess. Did this and went through Ok.
However, luckily I checked my bank account the following day and found that the transfer had gone through twice. So i had to go to time and trouble of ringing around (Yoga doesn't do phone) and get my bank to cancel one of the payments.
ALSO DISAPPOINTING WAS THAT i RECEIVED A QUOTE FOR 366.68 ON 15.05.2024 BUT WAS CHARGED £407.11 WHEN I ORDERED THROUGH THAT QUOTE.
NOT VERY IMPRESSED. (INCIDENTALLY JUST WENT IN TO THE QUOTE AND STILL HASN'T CHANGED).
I cant contact you about this because of the no phone policy, and was able to get nowhere through the support system.
Looking at the reviews this seems to be a common problem, of poor support and misselling a product at a higher price than quoted.”
“Price was favourable, but once I had realised that the start date was wrong, there was/is no way of changing it myself, so I now have to wait until they're available to deal with it Tuesday (as it's now Bank Holiday weekend).”
“Couldn't contact customer services, just went round in circles with the bot.
Quoted price valid until 16/06/24 was £226.46.
When I clicked on the link, filled in Driving licence numbers the price had increased to £243.83.”
