“Jack was awesome. Despite the barrier of not being able to speak face to face, or engage in a voice call… jack still managed to leave me feeling taken care of, listened to, and treated like a valued customer. This is not an easy skill to achieve through text. I was super impressed with how jack handled my enquiry as it wasn’t straight forward. The world needs more fellas like jack! Top bloke.”
“Had to buy a complete new policy as they don't allowance vehicle change my no claims is not correct and definitely been overcharged no hope of me renewing here next year no phone number so impossible to put things right that's why il not use them again”
“Attempted to cancel.my insurance several times via the portal. Found it very confusing so cancelled my direct debit before the policy ended. Now you are charing me £139
for renewing the policy and administration fees which I certainly did not ask for. After reading other reviews you obviously do this as a way of making money . Disgraceful company no wonder you have no contact number !!”
“disappointed that there's no possibility of telephone contact and the fact that,although i have 16 years no claims bonus it was not possible to correct the 9 years you credited me with OR the fact that it's not possible to input details/value of your vehicle until you've purchased the policy and accessed your online portal.”
