Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,007 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service at the Buchanan St. Glasgow. branch was appalling and disrespectful. This is one customer who will not be going back.”

Helpful Report

Posted 10 years ago

“I purchased a top from a London Zara shop, however on my return home I realised the top was unsuitable for the person I bought it for. I contacted Zara by email asking them if I could return the item by post for a refund as I do not live near a Zara store. This was the start of very lengthy ‘communication’ with this company that was one of the most infuriating, mind-numbing and soul destroying things I have ever wasted time doing, in fact at times I actually laughed in despair at some of their ridiculous, incomprehensible ‘replies’. Their first reply asked me to visit a store to discuss with a manager, this after me explaining I do not live near a store, hence the request for a postal return. This reply popped up numerous times throughout my communication, along with some replies just stating their web page address. It went on and on and on. There is a clear lack of English language skills by whatever creatures they employ to answer emails, and in the end I had to use one syllable words in short sentences to get my questions answered, and I am not exaggerating. The emails back and forth took over two months to eventually sort out, and I did eventually get a full refund, after they initially tried to refund me £10 less than the amount in question. Following this debacle, I put together a copy of the communication and sent it to the UK managing director – Inigo de Llano - asking for his comments. To date he has not bothered to give me the courtesy of a reply. The customer service of this company is appalling, and it does not deserve to continue trading.”

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Posted 10 years ago

“regular shopper of Zara, not anymore, totally ignorant and stuck up staff who make their own rules up as they go along, full of lies and arrogance, disgusting and appaling customer experience @ the Leicester Highcross store”

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Posted 11 years ago

“Zara uses this company called Hermes for deliveries which is totally crap. No intimation before delivering .It has been 9 days ,and have not received my parcel yet. There is no contact number of the courier services and you have to call zara for it and zara tells you that it takes them 24-48 hrs to get in touch with the parcel company ( in this age??). Tracking information is rubbish...will never order online again from zara...”

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Posted 11 years ago

“Customer service at Zara is so good”

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Posted 12 years ago

“I don't usually buy clothes online unless I'm having trouble finding something I love in my size. I recently saw a dress at Zara and decided to order it online in my size. I also ordered two of my girls their Christmas dresses. I'm so glad they followed through with on time shipping because I didn't want to have to get back up outfits for them/. Quality was good as usual. Relief!”

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Posted 13 years ago

“I can't recommend this store enough the online service is 5 star. i have never had any problems and delivery is super fast and have often received a refund of my delivery cost from them. If I ever had to phone customer services I find the staff friendly and helpful.”

Helpful Report

Posted 13 years ago

Zara is rated 2.6 based on 1,007 reviews