Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

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“regular shopper of Zara, not anymore, totally ignorant and stuck up staff who make their own rules up as they go along, full of lies and arrogance, disgusting and appaling customer experience @ the Leicester Highcross store”

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Posted 10 years ago

“Zara uses this company called Hermes for deliveries which is totally crap. No intimation before delivering .It has been 9 days ,and have not received my parcel yet. There is no contact number of the courier services and you have to call zara for it and zara tells you that it takes them 24-48 hrs to get in touch with the parcel company ( in this age??). Tracking information is rubbish...will never order online again from zara...”

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Posted 11 years ago

“Customer service at Zara is so good”

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Posted 12 years ago

“I don't usually buy clothes online unless I'm having trouble finding something I love in my size. I recently saw a dress at Zara and decided to order it online in my size. I also ordered two of my girls their Christmas dresses. I'm so glad they followed through with on time shipping because I didn't want to have to get back up outfits for them/. Quality was good as usual. Relief!”

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Posted 13 years ago

“I can't recommend this store enough the online service is 5 star. i have never had any problems and delivery is super fast and have often received a refund of my delivery cost from them. If I ever had to phone customer services I find the staff friendly and helpful.”

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Posted 13 years ago

Zara is rated 2.6 based on 1,005 reviews