You can now easily create attributes and ask additional questions about your customers, products and the company when shoppers write their reviews.

Use AI to extract actionable insights from review data - at speed

The UGC gallery has been updated to show fallback images and messages when photos cannot be fetched from Instagram.

Our Survey Manager now includes numerous pre-made survey templates that you can select and customise to meet your needs

We have created a new checkout widget for Influence.io that allows customers can spend points, and also see their current unused rewards as they are checking out.

You now have the freedom to define your own cooldown periods for different review-based earn rules, and the cooldown period can now be set on a per-product basis.

You can now choose your primary goals for using REVIEWS.io. Based on your selections, the system will display tailored video guides to help you achieve your objectives.

You can now easily search the various aspects of the REVIEWS.io dashboard

You are now able to duplicate surveys effortlessly and export data for individual responses as spreadsheets

Live graph providing an overview of the redemption rate of your reward programme now available in the Influence.io dashboard.

We are excited to announce the release of a new feature that enables our clients to record sessions of page visits and gain valuable insights into their end-customer's interactions with their website.

Great news! Our survey widgets now allow clients to pass even more metadata when collecting responses. With this new feature, clients can attach various customer, product, or any other information to survey responses, enabling them to get a more detailed understanding of their customers' preferences and behaviors.

With just a few clicks, you can now preview your surveys in a variety of formats for your widgets, collector pages or Shopify checkpout pages. This convenient feature allows you to easily adjust the look and feel of your survey to perfectly match your brand's aesthetic. Plus, with the ability to generate an installation code, you can seamlessly integrate your survey into your page or publish directly to your Shopify checkout page.

We are excited to announce a new feature: clients now have the option to convert their Review Nuggets into Social Proof Images. These images can be saved in the Social Proof Library and published in the UGC & Social Proof widgets on their websites.

Influence.io is officially out of beta and comes with new ways for your customers to earn points.

With the newest update, the shareable survey links, our survey tool gets more powerful than ever, if you haven't tried it yet make sure to gather valuable feedback from your audience with your existing REVIEWS.io account.

We are excited to announce a new feature for our survey tool! When viewing survey responses, you can now access a condensed view that provides quick insights into your results.

Customer surveys can be a valuable tool for building positive customer interactions and gathering zero-party data. We are constantly improving our survey feature to enhance its possibilities.

In the Standard and Bar Widget of our Nugget Feature is it now possible to add the location of the customer review.

Introducing our new and improved Customer Survey Feature! With our latest update, you can now create more extensive surveys than ever before.

Whilst our platform has always had processes in place to tackle profanity and hate speech contained within reviews, it's never an easy challenge - especially when a word isn't offensive by itself, but is when used in certain contexts. We don't see a lot of reviews with obscene language coming through, but when it does, it's something that no brand wants to be associated with and swift action needs to be taken. From now on, before any reviews go live our system will be using the OpenAI of chatGPT to detect those content and send it to moderation if there are concerns.

AI Reply for reviews and feedback makes it super easy for businesses to respond to customer reviews without breaking a sweat. With AI Reply, you can use the chatGPT technology to generate responses to customer reviews in just a few minutes.

The new Social Proof Library has been launched to give you even more flexibility in creating beautiful banners from your reviews. You will find now not only the images you created yourself in the library, but also auto-generated banners from reviews that meet specific criteria. Furthermore you can use the library to download your Social Proof Banners for posting on social networks or send them to yourself via WhatsApp, and add banners to the Social Proof Carousel or the UGC Library.

Use it to encourage more UGC, increase subscription conversion rates and drive sustainable growth at scale. Some examples on how to use the integration: Create unique flows for subscribers, Enable tagging for reviews, include the subscribe button in shoppable galleries. Add it here: Dashboard > Integrations

The Attributes interface lets you now structure custom invitations to gain actionable insight from product and company reviews. It’s where you’ll create and control the additional questions you want to include in review requests.

You can now manage photo reviews, videos and Instagram mentions all in one place - thanks to our updated UGC feature making it easier to tag any image and create shoppable UGC galleries.

As its name suggests, our newest tool is all about video - video from you, and video from your customers. It allows you to record your review invitations, so you can deliver much more engaging, much more personal feedback requests.