I will no longer be using Doordash after the nonsense I've had to deal with getting charged for food I never received. I was first told by their costumer service that I would be refunded since I never received my order. A week later I didn't get any refund, so I contacted them again. I was then told it needed to be evaluated to their superiors who would contact me be email within a few hours. I never got an email all weekend, so I called again on Monday, having to re-explain everything again, which the first customer service representative simply stated he won't help me and then hung up on me. The second call I asked to first not get hung up on, then re-explained everything yet another time and had to go through the whole spiel again to just be told again that they cannot do anything and their superiors would email me within 12 hours. 24 hours later and still no email, I contacted them yet again, but this time was told their superiors decline to reimburse me. I couldn't believe that they insisted on charging me for something I never received and was originally told it would be refunded. Luckily I have USAA and filed a dispute with them against the charge. Hopefully it comes through. Doordash customer service is absolutely horrible, they are of little use, say they can't put you in contact with a person who can actually do something about your situation, are ride at times (I got hung up on just for asking about my refund), and their superiors I guess feel they're too good to email a customer about a situation and are completely fine with stealing someone's money. Ridiculous!