Anonymous
f there was a choice of no stars I… If there was a choice of no stars I would have picked that. Guy picked me up & car but refused to take me to my usual garage as he said roads are too windy. I asked him to take me home & got the same answer. He took me to a garage of his choice. Upon arrival the two receptionist ladies had no idea he was bringing us yet he’s supposed to forewarn them. By this time he had already parked my car in their car park blocking in several of their cars. They said they can’t fix the car as they wasn’t expecting us. The RAC guy drove off even after me asking him to take me home which was only a few streets away. The garage told us they are closing & we need to move the car as they are locking the gates & we are blocking the other cars. Literally begged the RAC guy to help us & he refused. I said I’ll call the head office but he was smarmy & said what the F*** are they going to do? They don’t tell me what to do, he smirked & that’s when he drove off & left. The garage people were disgusted & we all had to push the car onto the main road, leave it over night & the next day I had to pay private for a tow guy who was also disgusted in how I had been treated. Emailed RAC & they have accepted that we was treated correctly. This was all a few days before Xmas too. It’s now April and this is how long I’ve been waiting for, for answers & got no where ~ tried getting a refund too ~ AVOID!
2 years ago
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RAC has a 1.4 average rating from 2,382 reviews

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