Broke down at 7.15pm. Logged call with RAC. Estimated time for 2 hours. ETA changed to 8.15pm. Changed again to 9.15pm. Changed again to 9.45pm - no sign at 9.50pm so I called them to be told, there is 8 breakdowns in front of me, even though I have already been waiting almost 3 hours. My new estimated time is 4am. Also, that was for an RAC van to attend even though I explained the car was not fixable and a lorry was required. Sending a van first is policy apparently. I was broken down in a deserted road in heavy rain and was expected to stay with car for 10+ hours and counting. My battery would have died, so I’m not sure how they planned on communicating. Eventually gave up and abandoned car. The length of wait is not acceptable but the higher issue is the continual changing of an estimated time which would have allowed me to make plans. Shocking service. I will be cancelling and making sure nobody I know joins. It’s not the first time this is happened either. Lost all trust.