The worst ordering and delivery experience I've ever encountered. Usually Amazon is the quickest and simplest and I'm incredibly surprised how painful this experience has been. I ordered a pair of Ugg boots that were returned to sender for an unknown reason on 7th December. When I went to re-order the Ugg boots, they were out of stock. I was told a price match would be available for any similar item. I didn't mind if they didn't arrive in time for Christmas but I wanted to order a pair as a gift. I then re-ordered an item through a marketplace seller and was then told over the phone a price match wasn't possible because it's a marketplace item and not fulfilled by Amazon directly. The person over chat never specified this and the information over chat was incorrect. Please note the item I ordered was around 140 EUR more, so it was a massive price difference. The item was then marked delivered on 16th December, signed for by my partner but he wasn't in his apartment, so couldn't physically sign for the item. The marketplace seller then continued to insist my partner had signed for it but this was impossible. I opened an investigation with DHL myself also but never heard back due to the busy Christmas period and also asked the seller for coordinates but they couldn't provide me with this information. Amazon then opened a A-Z claim but this was rejected due to information not being provided - I have absolutely no idea what information additional I could have provided. My partner then spent his entire morning of 21st December looking for the parcel, where it was eventually found. Since this was amazon's mistake, we were told we'd be refunded the additional 5,03 EUR in postage, so we weren't out of pocket. The item was then returned this week and not only were we not refunded for the postage but we were also missing an additional 6 EUR for the refund. There doesn't seem to be any clear information why we weren't refunded in full. I will be deleting my Amazon account after this experience. I ordered directly from the UGG site and the same item was delivered within 24 hours for 120 EUR cheaper.