I had ordered a mattress from a company and paid extra for the removal and disposal of my old mattress, and I was under the impression that they would fit the mattress, too. As the company that brought the mattress to me said politely that they didn't, it's ArrowXL's job. Come today and the gentleman (I use the word loosely) had phoned me up asking me to take the mattress outside myself for him to pick up, I said I hadn't been advised that I needed to do so, and he told me to do it for him and not be lazy, however I am disabled and suffer from back issues so couldn't get it down the stairs. He said in a snappy tone "Well, we'll do it then." and I then asked if he was going to install the new mattress as I thought that the service would include that. Now, I wouldn't have minded if he had said in a polite manner that the company didn't do that, but he snapped at me asking "What makes you think we'd offer that service?!" and I responded I was told by the previous company they did. He then said "Well do you expect me to make the bed for you, too?" and complained how "dumbfounded" he was that I didn't know and I said there was no need to be condescending to me but he said he wasn't and muttered about me being lazy.