Poor Delivery Company - AVOID Terrible experience with this company. 1 person delivered my item which should have been a 2-person delivery. A heavy mirror in an 8-foot-high wide box. I paid for bulky item delivery. The mirror was delivered damaged. The driver walked off and did not take my signature. I, therefore, did not officially take ownership of the item. I opened the box to find the mirror glass smashed. I called Arrow XL immediately call centre staff member was rude and had no interest in helping me or the situation. Told to contact retailer not their problem. They said could have been damaged when the retailer give it to them. Embarrassing at best the customer service response to the issue. Disgraceful company - AVOID *Ask your retailer what delivery company they are using if Arrow XL ask them to find an alternative.