I ordered online in November and was assured dispatch would be on the 1st Dec, since then I have had one email telling me that they were having a problem with one item. I phoned and was told that the item was not yet in the UK but would be in within 2 days. A week later I discovered that my credit card had been charged, I phoned and was told that it was still not in the UK and they could not even tell me if it would be in this year! I phoned head office they fobbed me off with 2someone would phone back". I have now put it in the hands of the credit card dispute department.