Stacy Hershey
This has been the absolute worst customer service I have ever received!!! I ordered: 1 -3 chicken enchilada meal with rice only 2 -2 chicken enchilada meals with rice and beans 1 -32oz Pico De Gallo Salsa —————— I received correctly 1 -3 chicken enchilada meal. ————— I received INCORRECTLY 2 -2 CHEESE enchilada meals 1 -32oz REGULAR salsa ————— The first person I spoke with when I called DoorDash to tell them my order was wrong, put it in my replacement order INCORRECTLY AGAIN and sent the restaurant an order for 1 -3 enchilada meal with rice only (I ALREADY GOT THIS!!!!!) 1 -REGULAR salsa (NOT WHAT I ORDERED AND ALREADY RECEIVED INCORRECTLY!!!!!) The restaurant called me 45 minutes after I put in my complaint to tell me that DoorDash still hadn’t called the restaurant with my order!!!! ————— I called DoorDash AGAIN and spoke with John who put in the WRONG request AGAIN (3rd time) after repeating, 2 -2 chicken enchilada meals with rice and beans and a 32oz Pico De Gallo over and over again and he still put it in the same way the first person did!!!! Was on the phone with him for over 40 MINUTES!!!! —————— A 3rd person from Door Dash called me and kept repeating the wrong order to me over and over after I corrected him dozens of times!!! ————— A 4th DoorDash person called and after 10+ minutes was FINALLY able to do her job and put in the correct order. I had to call the restaurant 4 times and thank God I did because they were who told the DoorDash delivery person that she had the wrong order because I told the restaurant the correct one so the restaurant told DoorDash to call me because they knew it was wrong!!!! I have now wasted over two and a half hours dealing with incompetent people from DoorDash and STILL DON’T HAVE MY FOOD!!! I have NEVER had such horrible customer service in my life and will NEVER order from DoorDash again!!! Clearly you need people that fluently speak English and can understand your customers!!!! Absolutely ridiculous
4 years ago
Read DoorDash Reviews
DoorDash has a 1.3 average rating from 21,126 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial