Bruce Sweepsclean
This company is a completely incompetent. I run a small limited company in South East Cornwall. I get deliveries on a daily basis from UPC, Parcel Force, Amazon etc. All of whom easily find my address. I get deliveries every few days from DPD. It has got to the stage where we have to try to chase the van down in our village as they repeatedly throw our deliveries off at an incorrect address. This has cost me money when I have had to cancel booked jobs as they have failed to deliver (often stating that there was no one at home). This is incorrect. My wife works from home. I have been treated as if I am a thief or lying, when I have contacted my suppliers to say a delivery has not arrived (when they have been told it has). Only to find on investigation that it has been dropped at a different address hundreds of yards from my house. They rarely use the same driver twice on this route and despite there being a notice board displaying every address in the village, they refuse to view it. After my most recent failed delivery, I have again wasted hours of my life trying to make a complaint. But you can't speak to anyone. On the chat facility on their App, I'm told to use 'What Three Words'. It won't let me use this as it repeatedly says my 'What Three Words' are too far from original location. I have tried moving their 'Pinpoint', but can't because it is too far from its original location. How can this be right? If I could choose my 'What Three words', it would be 'DPD are useless'. So I can't speak to anyone, I can't use My Three Words and I can't move their pinpoint. They are shocking and it is getting to the stage where we question suppliers as to their delivery firm as this firm is destroying my business. I have tried to upload photos but it won't let me! How strange.
3 weeks ago
Read DPD Reviews
DPD has a 1.2 average rating from 4,662 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial