What went wrong? errm.... your drivers! We have tried to get a parcel picked up from our drive way from the safe space we uploaded to the app on 9th April + 11th April, the drivers look at then leave. saying there is not parcel to collect 00417404747, 9th April, we had uploaded using your app a picture of the safe space for collection which is by our recycling bin. The guy knocks the door and my autistic son spoke to him through the window, as you can see in the ring door bell camera footage, unfortunately my son had forgotten the information and though he was homeless and offered him an apple instead. However, on the way up the drive he looks at the parcel as well. 00417448279, 11th April, We again had used your app and safe space, we left an additional note in our window which he read as you can see in the picture... however, HE STILL left it!! I have called up this number 0121 275 0500 and you are hoping this these staff could be better and help, but no, you are wrong! They keep sending me back to Curry's and wasting my time to fix YOUR mistakes. One minute they tell you they cannot see the safe space area to check if you have done it, and then the next call they are saying we can see there you have not put a safe space provided even though we have confirmation.