The worst experience for an online service in my life I booked DPD Local to transport a small shelves from London to Paris which was a gift and which will help me in my job We were in January When I booked, I mentioned was a shelves but they took money and say nothing My parcel stay 1 month on the status "consolidation scan" After one month, they send the parcel back to London without saying to me (I discover it on the tracking) for the reason ... no idea They told with Brexit they had problem - so why take money from people if you are not able to transfer the goods But the worst is to come They relabeled my parcel .... 5 times They delivered my parcel .... to the wrong person They send me proof of signature (a false signature) and a pictures which was not my home The day after they recognize it was the wrong home and they took the parcel back From 14th of February, the tracking of my parcel still the same ..... I would have said the trackingS cause my parcel have now 5 different number I reach their customers service - the chat - about 30 times The only thing was to wait 8 week for my parcel to get back to me in London Today the 24th of April .... still nothing I send mail, phone everything that was possible The only thing I know that my parcel is in the lost property .... sleeping I asked them to refund my goods - was really the minimum They asked me proof and papers which is unbelivebal after all this time, lost of time and energy But after all this story, and opening 2 claims, the claims was refused foe the reason I sent a prohibited goods "a shelves" it was on their list and so they cannot refund me and do nothing for me But when I declare the content of the parcel, they took the money They don't even propose to send my shelves back to me Is the only thing I want and ask since the beginning So now this story is 4 month old, I will never see my shelves again They won't even refund this to me DPD Local MAKE ME LOST - or better steal to me - my money and precious time (I was almost crying sometimes for their lack of consideration) They don't care )- your parcel is lost by their fault but it is not their problem Again, I order a lot on internet, I have parcel coming from US, London .... I never see this lack of consideration in my life Yes they lost your parcel but ... that's your fault - bye Please - don't use them !! You will regret it Or read the 1500 goods prohibited In the meantime, I took UPS from London to Paris for another parcel, 48h later my parcel was in my home